HP Color LaserJet Pro MFP 4301-4303dw User Guide - Page 95

Ordering, Printer does not pick up paper or misfeeds, Introduction

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For printers with fax capability When the printer is set to the Stop or Prompt option, there is some risk that faxes will not print when the printer resumes printing. This can occur if the printer has received more faxes than the memory can hold while the printer is waiting. The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the toner cartridge, but print quality might degrade. Ordering Order parts, supplies, or accessories through one of the following channels. Table 9-2 Ordering options Ordering option Order supplies and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) Ordering information www.hp.com www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP website, which provides options for purchasing Original HP supplies. Printer does not pick up paper or misfeeds Review the following information about the printer not picking up paper or misfeeding paper. Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. The printer picks up multiple sheets of paper If the printer picks up multiple sheets of paper from the tray, try these solutions. 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. 84 Chapter 9 Solve problems

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For printers with fax capability
When the printer is set to the
Stop
or
Prompt
option, there is some risk that faxes will not print when
the printer resumes printing. This can occur if the printer has received more faxes than the memory can
hold while the printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the
Continue
option for the toner cartridge, but print quality might degrade.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 9-2
Ordering options
Ordering option
Ordering information
Order supplies and paper
www.hp.com
Order genuine HP parts or accessories
www.hp.com/
buy/
parts
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)
To access, in a supported web browser on your computer,
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP website, which
provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds
Review the following information about the printer not picking up paper or misfeeding paper.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1.
Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
Do not fan
the paper.
Return the stack of paper to the tray.
NOTE:
Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack
by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This
process releases individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.
84
Chapter 9
Solve problems