HP DesignJet T3500 Users Guide
HP DesignJet T3500 Manual
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- HP DesignJet T3500 | Users Guide - Page 1
HP Designjet T3500 Production MFP User guide - HP DesignJet T3500 | Users Guide - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP DesignJet T3500 | Users Guide - Page 3
...1 Safety precautions ...2 HP Start-Up Kit ...3 Using this guide ...3 Printer models ...4 The printer's main features ...5 The printer ...18 Introduction ...19 Set up your Web-connected printer ...19 Web Services manual configuration ...19 Configure a scan-to-network or scan-to-FTP folder - HP DesignJet T3500 | Users Guide - Page 4
settings if required ...34 Add the printer to your network system ...35 Troubleshooting ...35 Reset network parameters ...37 Control network protocols ...37 Front-panel menu items ...37 Embedded services ...41 Supported network protocols ...42 5 Personalizing the printer ...43 Change the language of - HP DesignJet T3500 | Users Guide - Page 5
Turn the automatic cutter on and off ...63 Feed and cut the paper ...64 Manual cut ...64 7 Working with two rolls ...65 The uses of a multiroll printer ...65 How the printer allocates jobs to paper rolls ...65 Working with two - HP DesignJet T3500 | Users Guide - Page 6
14 Practical printing examples ...110 Print from Adobe Acrobat ...111 Print from Autodesk AutoCAD ...114 Print from Adobe Photoshop ...118 Print and scale from Microsoft Office ...120 15 Retrieving printer usage information ...133 Get printer usage and accounting information 134 Get usage - HP DesignJet T3500 | Users Guide - Page 7
180 The roll is loose on the spindle ...180 21 Troubleshooting print-quality issues ...181 General advice ...183 Print-quality troubleshooting wizard ...183 Recalibrate the paper advance ...183 Horizontal lines 195 The Image Diagnostics Print ...195 If you still have a problem ...197 ENWW vii - HP DesignJet T3500 | Users Guide - Page 8
199 Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory 199 Scanning to file is slow ...199 23 Troubleshooting scan-quality issues ...200 Random vertical lines ...201 Wrinkles or folds ...201 Line discontinuities ...202 Grain in area fills when scanning plain - HP DesignJet T3500 | Users Guide - Page 9
status messages ...228 26 Troubleshooting general printer issues ...229 ...232 Cannot connect to the Internet ...232 Web Services issues ...233 Automatic file system check ...233 Alerts help ...239 Contact Support ...240 HP Support Center ...241 HP Proactive Support ...241 Customer Self Repair - HP DesignJet T3500 | Users Guide - Page 10
x ENWW - HP DesignJet T3500 | Users Guide - Page 11
1 Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide - Introduction - Use and maintenance - Troubleshooting - Accessories, support and specifications - Glossary - Index - Warnings and Cautions ● Printer models ● The printer's main features ● The printer's main components - Front - HP DesignJet T3500 | Users Guide - Page 12
may cause electric shock hazard. ● Observe all warnings and instructions marked on the printer. Printer operation ● Do not allow servicing ● There are no operator-serviceable parts inside the printer. Refer servicing to qualified service personnel. Contact your local HP Support (see Contact Support - HP DesignJet T3500 | Users Guide - Page 13
this guide This guide can be downloaded from the HP Support Center Troubleshooting These chapters help you solve problems that may occur while printing and include the following topics. ● Troubleshooting paper issues on page 170 ● Troubleshooting print-quality issues on page 181 ● Troubleshooting - HP DesignJet T3500 | Users Guide - Page 14
Accessories, support and in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with personal injury or damage to the printer. Printer models This guide covers the following printer models, normally referring to them by - HP DesignJet T3500 | Users Guide - Page 15
● Color emulations, see Printer emulation on page 102 ● Manual printing with the stacker open, for improved handling of special Web Server on page 44 and The front panel on page 8 ● Access to online support ● High processing capacity (Intel Core i5-520M Processor, 2.40GHz) ● 3 mm margin available - HP DesignJet T3500 | Users Guide - Page 16
The printer's main components The following front and rear views of the printer illustrate the main components. Front view 1. Scanner 2. Printhead 3. Stacker 4. Front panel 5. Ink cartridges 6. Basket 7. Lower roll cover 8. Upper roll cover 6 Chapter 1 Introduction ENWW - HP DesignJet T3500 | Users Guide - Page 17
Rear view 1. Power switch 2. Power socket Communication ports ENWW The printer's main components 7 - HP DesignJet T3500 | Users Guide - Page 18
connect to a network 2. Diagnostic LEDs, to be used by service engineers 3. Hi-Speed USB host port, intended for connecting a when necessary. Information about specific uses of the front panel can be found throughout this guide. 1. A Hi-Speed USB host port, intended for connecting a USB flash drive, - HP DesignJet T3500 | Users Guide - Page 19
The front panel has a large central area to display dynamic information and icons. On the left and right sides you can see up to six fixed icons at different times. Normally they are not all displayed at the same time. Left and right fixed icons ● Press to return to the home screen. ● Press to view - HP DesignJet T3500 | Users Guide - Page 20
a list of all current alerts, with an icon indicating the severity of each alert. You can press an alert to get help in solving the problem. ● Press to release the paper from the scanner. If there is no paper in the scanner, this button is not displayed. ● Press to view information - HP DesignJet T3500 | Users Guide - Page 21
the status of the ink cartridges, the printhead, and the paper ◦ Update the printer's firmware, see Update the firmware on page 151 ◦ Perform calibrations and troubleshooting ◦ Submit print jobs ENWW Printer software 11 - HP DesignJet T3500 | Users Guide - Page 22
under Mac OS X and the HP Designjet Utility under Windows have similar functions and are sometimes referred to collectively as the HP Utility in this guide. NOTE: New versions of all printer software can be expected to appear from time to time. In some cases, when you receive your printer there - HP DesignJet T3500 | Users Guide - Page 23
palette ◦ PostScript font list shows PostScript fonts available (PostScript printers only) ◦ Print folder pattern ● Printer usage information > Service information prints ◦ Print current information ◦ Print usage information ◦ Print event logs ◦ Print calibration status ◦ Print connectivity - HP DesignJet T3500 | Users Guide - Page 24
not normally necessary, to change the settings manually; this can also be done remotely using panel: press , then Internal prints > Service information prints > Print connectivity configuration. If remain unchanged. Using IPv6 Your printer supports almost all network connectivity features using - HP DesignJet T3500 | Users Guide - Page 25
impact to DNS, and makes some recommendations. Using IPSec Your printer supports IPSec. However, successful IPSec configuration requires advanced network expertise, and www.hp.com/go/T3500/manuals. Connect a computer to the printer by network (Windows) The following instructions apply if you intend - HP DesignJet T3500 | Users Guide - Page 26
Bonjour ● TCP/IP NOTE: The printer does not support AppleTalk. The following instructions apply if you intend to print from software applications using your printer. 1. Go to the front panel and press . Note the mDNS service name of your printer. 2. Insert the HP Start-up Kit DVD into your - HP DesignJet T3500 | Users Guide - Page 27
to your printer. Follow the instructions on your screen. 7. In the Setup Assistant screen, look for your printer's mDNS service name (which you noted in Continue and do the setup manually in your System Preferences later on. Click Continue. 8. Continue following the instructions on the screen. 9. - HP DesignJet T3500 | Users Guide - Page 28
3 Setting up the printer ● Introduction ● Set up your Web-connected printer ● Web Services manual configuration ● Configure a scan-to-network or scan-to-FTP folder ● Configure the email server ● Paper suitability options ● Turn nesting on and off ● Turn usage information - HP DesignJet T3500 | Users Guide - Page 29
of it. A page is automatically printed with the printer's email address, instructions on how to use it and how to manage printer security. 3. Activate support, and terms of use of HP Connected, see https://www.hpconnected.com (availability varies by product, country, and region). Web Services manual - HP DesignJet T3500 | Users Guide - Page 30
limit ● Download/Upload speed limit If you have trouble with your Internet connection, see Cannot connect to firmware whenever it becomes available. If you select Manually, you will be asked to approve each is currently installed, if you have some problem with the current version. Set remote printing - HP DesignJet T3500 | Users Guide - Page 31
● Roll: Choose between Roll 1, Roll 2, and Save paper, which automatically chooses the narrowest roll on which the print will fit. ● HP Connected Center jobs: Choose between On hold and Direct print. By default, jobs from the cloud are On hold. If you choose Direct print, the front panel will not - HP DesignJet T3500 | Users Guide - Page 32
must be a simple name (up to 16 characters long) without a domain suffix (without any dots in the name). Fully qualified DNS domain names are also supported. For an FTP folder, enter the server name, folder name, user name, and password. Leave the user domain empty. 5. Click Add to save the - HP DesignJet T3500 | Users Guide - Page 33
NOTE: If the product has already been configured for scanning to the network and you now want to use a different shared folder, click Modify. 6. The printer automatically checks that it can access the network folder. If not, see Cannot access the network folder or HP Designjet SmartStream (if - HP DesignJet T3500 | Users Guide - Page 34
6. You need to ensure that the 'scanner user' has full read/write control over the shared folder. To do this, click Permissions and grant Full Control to the user (or to any suitable group that includes that user). 7. If there is a Security tab in the Properties window for your folder, then you must - HP DesignJet T3500 | Users Guide - Page 35
3. Open the System Preferences application and select the Sharing icon. 4. Make sure the 'scanner user' has Read & Write access to the folder. 5. Click Options. 6. Check the Share files and folder using SMB box, and make sure that the 'scanner user' is checked in the On column. ENWW Configure a - HP DesignJet T3500 | Users Guide - Page 36
not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper. There are several ways in which the loaded paper may be considered unsuitable: ● The paper type is - HP DesignJet T3500 | Users Guide - Page 37
You can set the printer's behavior in such cases from the front panel. ● Press , then Job management options > Paper mismatch action > Print anyway if you want such jobs to print on whatever paper is loaded. This is the default option when printing from a software application or from the Embedded - HP DesignJet T3500 | Users Guide - Page 38
email server (see Configure the email server on page 26). The notification service is always turned on, but all specific notifications are turned off by Turn alerts on and off Printer alerts warn you when there is a printer problem that you can correct by taking action, or when one of your printing - HP DesignJet T3500 | Users Guide - Page 39
You can change the alert settings in various ways to display all, some, or none of the available alerts. To access alert settings under Windows ● Select Alert Settings in the Tools menu of the HP Designjet Utility. ● Select Alert Settings in any alert page displayed by the HP Designjet Utility. ● - HP DesignJet T3500 | Users Guide - Page 40
● Enable HP ePrint connectivity. ● Auto-store email recipients. ● User sessions: Enable or disable automatic log-out after 1, 3, or 5 minutes. ● Printer access control: Enable, disable, or change the administrator password. ● Show user name and job name in job accounting. If an administrator - HP DesignJet T3500 | Users Guide - Page 41
you change in the printing defaults will be saved for all users. Other settings, such as Delivery Option constraint (referring to the stacker's manual and normal modes), can be changed in the printer properties. To do this, press the Start button, select Devices and Settings, rightclick your - HP DesignJet T3500 | Users Guide - Page 42
32 Chapter 3 Setting up the printer ENWW - HP DesignJet T3500 | Users Guide - Page 43
configuration ● Introduction ● Verify correct operation ● Preconfigure network settings if required ● Add the printer to your network system ● Troubleshooting ● Reset network parameters ● Control network protocols ● Front-panel menu items ● Embedded services ● Supported network protocols ENWW 33 - HP DesignJet T3500 | Users Guide - Page 44
server supports manually configure Troubleshooting on page 35 for link configuration and troubleshooting information. See the HP Jetdirect Print Servers Administrator's Guide for your print server model to interpret and troubleshoot instructions, see the HP Jetdirect Print Servers Administrator's Guide - HP DesignJet T3500 | Users Guide - Page 45
configure it, please consult your network administrator or Internet Service Provider. When in doubt, you probably do not http://www.hp.com/support/net_printing. Troubleshooting IO Configuration page The the HP Jetdirect Print Servers Administrator's Guide for your print server model. LEDs The - HP DesignJet T3500 | Users Guide - Page 46
is blinking, there is network transmission activity. Link troubleshooting If the printer does not successfully connect to the mode. ● OFF: You must manually configure the link speed and communication network hubs and switches that do not support auto-negotiation, the printer will configure itself - HP DesignJet T3500 | Users Guide - Page 47
231. Control network protocols The printer can simultaneously support multiple network communication protocols. This allows network computers to the embedded Telnet server, see the HP Jetdirect Print Server Administrator's Guide for your print server model. Front-panel menu items Menu item TCP/IP - HP DesignJet T3500 | Users Guide - Page 48
to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with - HP DesignJet T3500 | Users Guide - Page 49
server that the print server should use. NOTE: This item will appear only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the to contact your Independent Service Provider (ISP) for the proxy server address. ENWW Front-panel menu items 39 - HP DesignJet T3500 | Users Guide - Page 50
Page Secure Web IPSEC Reset Security 802.1X Sub-menu item Values and Description Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535. Yes: Prints a page that contains - HP DesignJet T3500 | Users Guide - Page 51
speed of the hub/switch port. (A 1000T halfduplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps services, visit http://www.hp.com/go/jetdirect. ● Configuration and Management ◦ BootP/DHCP (IPv4 only) ◦ DHCPv6 ◦ TFTP (IPv4 only) ◦ Web Proxy (Automatic/Manual - HP DesignJet T3500 | Users Guide - Page 52
631) ◦ FTP printing (TCP ports 20, 21) ◦ WS Print (Microsoft Web Services) ● Security ◦ SNMP v3 ◦ SSL/TLS ◦ 802.1X authentication: WEP, WPA, WPA2, LEAP, PEAP, and EAP-TLS ◦ Firewall Supported network protocols The supported network protocols, and popular network printing environments that use those - HP DesignJet T3500 | Users Guide - Page 53
5 Personalizing the printer ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Change the sleep mode setting ● Change the auto-off setting ● Change the - HP DesignJet T3500 | Users Guide - Page 54
you select your printer in the left pane, everything that appears in the right pane is specific to that printer. If you have followed these instructions but failed to get through to the HP Utility, see Cannot access the HP Utility on page 232. Access the Embedded Web Server The Embedded - HP DesignJet T3500 | Users Guide - Page 55
HP Designjet Utility or HP Utility. If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot in your Web browser's options. If you have specified a language that it cannot support, it works in English. To change the language, you must change your Web - HP DesignJet T3500 | Users Guide - Page 56
set an IP address, selecting BOOTP, DHCP, Auto IP or Manual. ● Host name: Specify the IP name of the printer. to the printer at all until you fix the problem from the front panel. TIP: If you change in which the printer resides (for example, support.hp.com). NOTE: The domain name does not include - HP DesignJet T3500 | Users Guide - Page 57
: Specify whether SNMP is permitted. ● Embedded Web Server > Allow EWS: Specify whether the Embedded Web Server is enabled. ● Web Services > Printer utility software: Enable or disable the HP Utility. ● Web Services > Color and paper management: View the color and paper management settings. ● Web - HP DesignJet T3500 | Users Guide - Page 58
mode, anyone who knows your printer's email address can print to your printer by just sending a file to it. Although HP provides a spam filtering service, you should be careful about giving out your printer's email address, as everything sent to that address may be printed on your printer. If you - HP DesignJet T3500 | Users Guide - Page 59
● Move the paper ● Maintain paper ● Change the drying time ● Change the retrieval time ● Turn the automatic cutter on and off ● Feed and cut the paper ● Manual cut ENWW 49 - HP DesignJet T3500 | Users Guide - Page 60
General advice CAUTION: Before starting a paper loading process, ensure that you have enough room around the printer, both in front and behind. You need at least enough space behind the printer to open the basket fully. CAUTION: Ensure that the printer wheels are locked (the brake lever is pressed - HP DesignJet T3500 | Users Guide - Page 61
to remove the black end first. Removing the blue end first could damage the black end. WARNING! Do not insert your fingers into the spindle supports during the removal process. ENWW Load a roll onto the spindle 51 - HP DesignJet T3500 | Users Guide - Page 62
3. The spindle has a stop at each end. The blue stop can move along the spindle and has a latch to lock it in place. Open the latch and remove the blue stop from the end of the spindle. NOTE: For loading 3 inch core rolls, use adaptors in the spindle; insert an adaptor into each hub, making sure - HP DesignJet T3500 | Users Guide - Page 63
the spindle. See Load a roll onto the spindle on page 50. TIP: Do not try to open both roll covers at once; this may cause problems. Always close one cover before opening the other. NOTE: The first two steps below are optional: you can start with step 3. However, in this case - HP DesignJet T3500 | Users Guide - Page 64
or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge, using a cutter on the guide. WARNING! Use the appropriate cutter following the safety precautions provided by its manufacturer. 54 Chapter 6 Paper handling ENWW - HP DesignJet T3500 | Users Guide - Page 65
6. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. 7. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it feeds it in automatically. 8. If the leading edge - HP DesignJet T3500 | Users Guide - Page 66
NOTE: If you have an unexpected issue at any stage of the paper loading process, see The paper cannot be loaded successfully on page 171. Unload a roll Before unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and follow the appropriate procedure as described - HP DesignJet T3500 | Users Guide - Page 67
Load a single sheet 1. Ensure that both roll covers are closed. If a roll cover is opened while a sheet is loaded, the sheet is immediately unloaded. WARNING! Do not load the sheet before starting the loading process from the front panel, and the animation indicates it. 2. At the front panel, - HP DesignJet T3500 | Users Guide - Page 68
. WARNING! Do not push your fingers inside the printer's paper path. 8. Guide the sheet into the printer until the printer beeps and starts pulling the paper. and you will have to try again. NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper cannot be - HP DesignJet T3500 | Users Guide - Page 69
, and other jobs can continue printing, until you select it for printing from the front panel (the front panel can guide you through this process) and open the stacker cover. ● If you put the printer into manual mode from the front panel, all jobs in the queue are put on hold for - HP DesignJet T3500 | Users Guide - Page 70
the scanner. ● If the printer is left idle and in manual mode for more than 15 minutes, manual mode is cancelled, and you are advised to close the stacker. ● You can exit manual mode from the front panel or by closing the stacker. Manual mode is indicated in various front-panel screens by the - HP DesignJet T3500 | Users Guide - Page 71
HP Designjet Utility for Windows (Overview tab > Supplies tab) and the HP Utility for Mac OS X (Printer Status > Supplies Details). Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For - HP DesignJet T3500 | Users Guide - Page 72
However, as it is inconvenient to scroll through a list of all paper types available, your printer only contains paper presets for the most commonly used paper types. If you have a paper type for which your printer has no preset, you cannot select that paper type in the front-panel display. There - HP DesignJet T3500 | Users Guide - Page 73
● Store rolls covered by another piece of paper or cloth ● Store cut sheets covered and clean or brush them before loading them in the printer ● Clean input and output platens ● Keep the scanner lowered unless you need to lift it for some reason NOTE: Photo and coated paper requires careful handling - HP DesignJet T3500 | Users Guide - Page 74
waiting to nest more pages. NOTE: The printhead is serviced after each print, and the paper cannot be cut until it, see Move the paper on page 62. Manual cut To trim the leading edge of paper rolls the groove located on the top roll cover as a guide to perform a cut with a cutter. To use, pull - HP DesignJet T3500 | Users Guide - Page 75
if you press if it is not already highlighted. NOTE: When you print from a USB flash drive, multiroll printing is considerably simplified: either you specify manually which roll you want to use, or you can select Save paper, in which case the printer chooses the narrowest roll on which the print - HP DesignJet T3500 | Users Guide - Page 76
settings ◦ Source is: Automatically select / Predetermined ◦ Roll switching policy: Minimize roll changes Working with two high capacity rolls If you encounter problems loading two high capacity rolls, to make things easier, load the bottom roll first, then the top roll. 66 Chapter 7 Working with - HP DesignJet T3500 | Users Guide - Page 77
8 Printing ● Introduction ● Print from a USB flash drive ● Print from a computer using the Embedded Web Server or HP Utility ● Print by email ● Print from a computer using a printer driver ● Advanced print settings ENWW 67 - HP DesignJet T3500 | Users Guide - Page 78
Introduction There are various different ways in which you can choose to print, depending on your circumstances and preferences. ● Print a TIFF, JPEG, HP-GL/2, RTL, PDF or PostScript file directly from a USB flash drive. See Print from a USB flash drive on page 68. ● Print a file that is already in - HP DesignJet T3500 | Users Guide - Page 79
and delete (the job is not retained in the job queue) and print and store (the job is retained in the job queue). ● Manual mode allows you to enable manual printing with the stacker open for this job (it is disabled by default). NOTE: If you edit a quickset after selecting a job, the - HP DesignJet T3500 | Users Guide - Page 80
Press the Add files button to choose the files from your computer that you want to print. The files must be in one of the following formats: ● HP-GL/2 ● RTL ● TIFF ● JPEG ● PDF (PostScript printers only) ● PostScript (PostScript printers only) NOTE: When you print to a file, the file should be in - HP DesignJet T3500 | Users Guide - Page 81
Print by email After you have enabled Web Services, you can print to your printer by email. You can find the printer's email address from the front panel: press , then . Then send the file - HP DesignJet T3500 | Users Guide - Page 82
To preview it in the Embedded Web Server, you will need to enter the PIN. ● Retrieve from Front Panel (Private Job): Use the private printing feature to specify that a job cannot be printed until you release it with a PIN. Check the PIN to Print checkbox, then give the 4-digit Personal - HP DesignJet T3500 | Users Guide - Page 83
● In the Windows driver dialog: select the Paper/Quality tab, then select your paper size from the Document Size list. ● In the Mac OS X Print dialog: select your printer, then select your paper size from the Paper Size list. NOTE: If your application offers no Page Setup dialog, please use the - HP DesignJet T3500 | Users Guide - Page 84
paper size is local to the computer. It will be seen in all the printer queues that have been created on the computer and that support paper of that size. ● If a printer queue is shared, this paper size will appear in all the client computers. ● If a printer queue is shared from - HP DesignJet T3500 | Users Guide - Page 85
Automatically by Printer, this enlargement is done automatically. If you select Manually in Application, you must select a custom page size slightly larger (normally larger). This may be useful: ● If your software does not support large formats ● If your file is too large for the printer's memory- - HP DesignJet T3500 | Users Guide - Page 86
image, it is enlarged to fit the A2 paper. If the ISO A3 paper size is selected, the printer reduces a larger image to fit the A3 size. ◦ The % of actual size option enlarges the printable area of the original paper size (the page minus the margins) by the percentage indicated, then adds the - HP DesignJet T3500 | Users Guide - Page 87
is set from your computer, it overrides the print-quality setting in the front panel. TIP: For the highest-quality printing on photo paper, see Manual printing with the stacker open on page 59. If you have a high-resolution image If your image has a resolution greater than the rendering resolution - HP DesignJet T3500 | Users Guide - Page 88
of ink used. TIP: Instead of using this option, consider using the Image Diagnostics Print to identify the printhead or printheads that are causing the problem, and then clean or replace them. See The Image Diagnostics Print on page 195. Print in gray shades You can convert all colors in your - HP DesignJet T3500 | Users Guide - Page 89
automatically enlarges your image slightly (normally by a few millimeters in each direction) in order to print over the edges of the paper. ● Manually in application means that you must enlarge the image yourself in your application, and select a custom paper size that is slightly larger than the - HP DesignJet T3500 | Users Guide - Page 90
◦ In the Mac OS X PostScript Print dialog (PostScript printers): select the Finishing panel, then Remove Blank Areas and/or Rotate by 90 degrees. ◦ On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Remove top/bottom blank areas and/or Rotate. ● If you check the - HP DesignJet T3500 | Users Guide - Page 91
● The color adjustment settings must be the same for all pages. See Color adjustment options on page 103. ● Pages must be all color, or all grayscale: not some in color and some in grayscale. ● All pages must be in one or other of the following two groups (the two groups cannot be mixed in the same - HP DesignJet T3500 | Users Guide - Page 92
TIP: If you print without specifying a roll number or paper type, you will not be able to print on any protected roll. Unattended printing/overnight printing The printer is well suited to long, unattended print jobs, having multiple rolls plus robust and consistent image quality. Here are some - HP DesignJet T3500 | Users Guide - Page 93
, HP Coated Paper, HP Heavyweight Coated Paper, plain paper. ● Photo paper to scan glossy and satin originals. Inkjet, offset and traditional photo technologies are supported by this option. Choose this option to scan, for instance, any photo or other image printed on any of these paper types: HP - HP DesignJet T3500 | Users Guide - Page 94
it into position for scanning. If you feel that the sheet has loaded badly and you want to try again, you can pull it out manually. 3. At the front panel, go to the home screen and press scanned image. , then select where you would like to put the ● Into a USB flash - HP DesignJet T3500 | Users Guide - Page 95
NOTE: The use of USB flash drives with your printer may be disabled in the Embedded Web Server (Setup > Security > Disable USB drives). ● Into a network folder (a folder on a computer that is accessible through the network) NOTE: The network folder option will not work unless the network folder has - HP DesignJet T3500 | Users Guide - Page 96
the queue and allows you to choose another destination. You can also do this if you change your mind about the destination, not just when a problem is encountered. TIP: By default, if the original document is skewed in the scanner (not loaded straight), the scanner will try to correct the skew - HP DesignJet T3500 | Users Guide - Page 97
it into position for scanning. If you feel that the sheet has loaded badly and you want to try again, you can pull it out manually. 3. At the front panel, go to the home screen and press . ENWW 87 - HP DesignJet T3500 | Users Guide - Page 98
4. The list of copy quicksets is displayed. You can choose and/or edit one of the quicksets for the current job. If you want to change a quickset permanently, or create a new one, press , then Print, Scan & Copy quicksets, Copy quicksets. For more information on quicksets, see Quicksets on page - HP DesignJet T3500 | Users Guide - Page 99
6. If two rolls are loaded, you can choose to print on either roll, or you can let the printer choose automatically. NOTE: The printer will automatically rotate the image by 90° if it can save paper by doing so. 7. While the scanned image is being printed, you can perform some other operation: you - HP DesignJet T3500 | Users Guide - Page 100
11 Setup of folding devices ● Install the folding device ● Uninstall the folding device ● Choose paper for the folding device ● Select folding style 90 Chapter 11 Setup of folding devices ENWW - HP DesignJet T3500 | Users Guide - Page 101
5. Select the default behavior when a print job comes without folding instructions: System > Accessories > Folder > Select default folding style. NOTE: and maximum supported paper sizes, and for more details of supported paper types. Select folding style The folder may support various folding - HP DesignJet T3500 | Users Guide - Page 102
12 Job queue management ● The job queue in the front panel ● The job queue in the Embedded Web Server or HP Utility 92 Chapter 12 Job queue management ENWW - HP DesignJet T3500 | Users Guide - Page 103
. Job preview is available once the job is processed. NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems. To preview a job, first press the name of the job in the job queue. The front panel displays a page of information about the job, and - HP DesignJet T3500 | Users Guide - Page 104
If nesting is turned on, the prioritized job may still be nested with others. If you really want this job to be printed next, and not nested with others, first turn nesting off and then move it to the front of the queue as described above. In the following cases, the Move to front button is not - HP DesignJet T3500 | Users Guide - Page 105
. Job preview is available once the job is processed. NOTE: Do not try to preview a job with more than 64 pages, which may cause software problems. ENWW The job queue in the Embedded Web Server or HP Utility 95 - HP DesignJet T3500 | Users Guide - Page 106
To reach the preview page, click the magnifying glass icon, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the - HP DesignJet T3500 | Users Guide - Page 107
account ID on page 31. ● On hold for stacker: The stacker is open, jammed, or full ● On hold for manual mode: You must go to the front panel to activate manual mode ● Printing ● Drying ● Cutting paper ● Ejecting page ● Finishing: With folder output selected while plot is been folded. ENWW The - HP DesignJet T3500 | Users Guide - Page 108
the printer puts a job on hold you receive an alert, see Alerts on page 234, which explains why the job is on hold. Follow the instructions on the screen to remove the hold and continue printing. Turn off the job queue To turn off the job queue, select the Setup tab - HP DesignJet T3500 | Users Guide - Page 109
13 Color management ● Introduction ● How colors are represented ● A summary of the color management process ● Color calibration ● Color management from printer drivers ● Color management from printer drivers (PostScript printers) ● Color management from the Embedded Web Server ● Color management - HP DesignJet T3500 | Users Guide - Page 110
Your printer uses the RGB color model: the same color model that is used by your monitor. This simplifies but does not completely solve the problem of matching colors. Each device represents colors a little differently from another device, even if they use the same color model. However, software can - HP DesignJet T3500 | Users Guide - Page 111
Center > Calibrate paper, and choose the paper to be calibrated. If the Color Center is not available, try using the Print Quality Toolbox in the Support tab. ● From the HP Utility for Mac OS X: select Paper Preset Management, choose the paper to be calibrated, press the button and select Calibrate - HP DesignJet T3500 | Users Guide - Page 112
on the ICC profiles of the specified paper type. ColorSync can be selected from the Color Matching panel. You are recommended to consult the HP Support Center (see Who to contact on page 240) to see how to use the color management options of your particular application. To choose between Application - HP DesignJet T3500 | Users Guide - Page 113
colors. If you perform color management correctly, then you should be able to print accurate colors with no need of any manual color adjustments. However, manual adjustments may be useful in the following situations: ● If your color management is not working correctly for some reason ● If you - HP DesignJet T3500 | Users Guide - Page 114
● The lightness slider simply makes the whole print lighter or darker. ● The color sliders can be used to fade or emphasize each of the primary colors in the print. The primary colors may be red, green and blue; or cyan, magenta and yellow; depending on the color model used in the image. The Reset - HP DesignJet T3500 | Users Guide - Page 115
original PANTONE colors as is possible on a given printer using a given paper type. This technology is designed to produce emulations similar to those set up manually by prepress professionals. To use HP Professional PANTONE Emulation, all you have to do is to turn it on. In fact, it is normally on - HP DesignJet T3500 | Users Guide - Page 116
Color emulation Your printer can emulate the color behavior of other devices: RGB devices such as monitors, and CMYK devices such as presses and printers. You can set color emulation in the following ways: ● In the Windows PostScript driver dialog: select the Color tab, and Printer Managed Colors. ● - HP DesignJet T3500 | Users Guide - Page 117
● U.S. Web Uncoated 2 uses specifications designed to produce quality separations using U.S. inks under the following printing conditions: 260% total area of ink coverage, negative plate, uncoated white offset stock. ● Euroscale Uncoated 2 uses specifications designed to produce quality separations - HP DesignJet T3500 | Users Guide - Page 118
If you leave an option set to Default, the setting saved in the job will be used. If the job contains no setting, the front-panel setting in the printer will be used. ● Color/Grayscale: you can choose to print in color, in shades of gray, or in pure black and white. ● Default RGB source profile: you - HP DesignJet T3500 | Users Guide - Page 119
The other color options in the front panel can all be found by pressing configuration > Color options. , then Default printing NOTE: These front panel settings can all be overridden by the printer driver or Embedded Web Server job submission settings. ● Color/Grayscale: you can choose to print in - HP DesignJet T3500 | Users Guide - Page 120
14 Practical printing examples ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD ● Print from Adobe Photoshop ● Print and scale from Microsoft Office 110 Chapter 14 Practical printing examples ENWW - HP DesignJet T3500 | Users Guide - Page 121
Print from Adobe Acrobat 1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the document size appears there. 2. Select File > Print . ENWW Print from Adobe Acrobat 111 - HP DesignJet T3500 | Users Guide - Page 122
3. Press the Properties button and then select the Paper/Quality tab. NOTE: You can print with the pin printing screen. See Job storage and PIN printing on page 71. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, press the Custom - HP DesignJet T3500 | Users Guide - Page 123
5. Select the Layout/Output tab, and then Autorotate. 6. Click OK, and check that the print preview in the Print dialog box seems correct. ENWW Print from Adobe Acrobat 113 - HP DesignJet T3500 | Users Guide - Page 124
Print from Autodesk AutoCAD 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window. 3. The Plot window opens. You can see further options by pressing the circular button in the lower right corner of the - HP DesignJet T3500 | Users Guide - Page 125
4. Press the Properties button. 5. Select the Device and Document Settings tab, and press the Custom Properties button. ENWW Print from Autodesk AutoCAD 115 - HP DesignJet T3500 | Users Guide - Page 126
6. In the Paper/Quality tab, select the paper type that you intend to use, and the print quality (your own choice between high speed and high quality). 7. Press the Margins/Layout button for additional layout options. 116 Chapter 14 Practical printing examples ENWW - HP DesignJet T3500 | Users Guide - Page 127
8. If you intend to print on roll paper, you must decide where the printer should cut the paper. In the Layout/Output tab, check or uncheck the Disable automatic cutter option, and check the Autorotate option, which can help to avoid wasting paper. 9. Press the OK button and save your configuration - HP DesignJet T3500 | Users Guide - Page 128
Print from Adobe Photoshop 1. In Photoshop CS5, select File > Print, then select your printer and press Print Settings. 2. Choose from the available document sizes. If you do not find the size that you intend to use, press the Custom button. Enter the width, the length, and the name of your custom - HP DesignJet T3500 | Users Guide - Page 129
3. You may wish to change the default paper source, paper type, and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. ENWW Print from Adobe - HP DesignJet T3500 | Users Guide - Page 130
Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2010. Using PowerPoint 1. Select the File tab, then Print, and select the name of your printer. 120 Chapter 14 Practical printing examples ENWW - HP DesignJet T3500 | Users Guide - Page 131
2. Select Printer Properties > Layout/Output > Fit to scale the document to a particular size. 3. Select the Paper/Quality tab, then select Paper Source and Paper Type. ENWW Print and scale from Microsoft Office 121 - HP DesignJet T3500 | Users Guide - Page 132
4. Select Margins/Layout, then select Clip contents by margins to keep the size. 122 Chapter 14 Practical printing examples ENWW - HP DesignJet T3500 | Users Guide - Page 133
Using Word ▲ Select the File tab, then Print, and select the name of your printer. ENWW Print and scale from Microsoft Office 123 - HP DesignJet T3500 | Users Guide - Page 134
Using Project 1. Select File > Page Setup > Print. 2. Select your printer's name, then Close. 3. Select Page Setup, and choose the Paper Size you want. 124 Chapter 14 Practical printing examples ENWW - HP DesignJet T3500 | Users Guide - Page 135
4. Select Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Use printer settings and Paper Type: Use printer settings. 5. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the - HP DesignJet T3500 | Users Guide - Page 136
Using Excel 1. Select the Page Layout tab, then Size, and choose the paper size you want. 2. Select the File tab, then Print, and select the name of your printer. 3. Select Printer Properties to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. - HP DesignJet T3500 | Users Guide - Page 137
4. Select Layout/Output > Fit to to scale the document to a particular size. Alternatively, you can scale the document in Excel. ENWW Print and scale from Microsoft Office 127 - HP DesignJet T3500 | Users Guide - Page 138
Using OneNote 1. Select the File tab, then Print, and select the name of your printer. 128 Chapter 14 Practical printing examples ENWW - HP DesignJet T3500 | Users Guide - Page 139
2. Select Preferences to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. ENWW Print and scale from Microsoft Office 129 - HP DesignJet T3500 | Users Guide - Page 140
Using Access 1. Select the File tab, then Print, and select the name of your printer. 130 Chapter 14 Practical printing examples ENWW - HP DesignJet T3500 | Users Guide - Page 141
2. Select Preferences to go to the printer driver. In the Paper/Quality tab, select Paper source, Paper Type and Print Quality. ENWW Print and scale from Microsoft Office 131 - HP DesignJet T3500 | Users Guide - Page 142
Using Publisher ▲ Select the File tab, then Print, and select the name of your printer. 132 Chapter 14 Practical printing examples ENWW - HP DesignJet T3500 | Users Guide - Page 143
15 Retrieving printer usage information ● Get printer usage and accounting information ● Get usage information ● Get detailed job accounting information ENWW 133 - HP DesignJet T3500 | Users Guide - Page 144
Get printer usage and accounting information There are two types of information you can get related to printer usage: ● Accumulated usage information: information about printer usage (paper and ink consumption) and scanner usage (scan and copy) for the whole life of the printer. ● Detailed job - HP DesignJet T3500 | Users Guide - Page 145
Print the usage information There are two different ways to print the usage information from the front panel's home screen: ● Press to launch the usage information screen, then press the Print usage report button. ● Press report. , then Internal prints > Printer usage information > User - HP DesignJet T3500 | Users Guide - Page 146
12. In the Accounting section, if you set Require account ID to On, then every time someone sends a print job to the printer, he or she must provide an account ID: for example, an ID corresponding to his or her department or to a specific project or client. If someone sends a job without providing - HP DesignJet T3500 | Users Guide - Page 147
16 Handling ink cartridges and printhead ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● Safe mode ● About the printhead ● Check the printhead status ● Remove the printhead ● Insert the printhead ● Storage of anonymous usage - HP DesignJet T3500 | Users Guide - Page 148
) to prevent the printer from moving. NOTE: When a cartridge runs out of ink, the current job is not automatically cancelled: unless you cancel it manually, it will resume printing when the empty cartridge has been replaced. If there is a delay in replacing the cartridge, you may see some banding on - HP DesignJet T3500 | Users Guide - Page 149
2. Open the ink cartridge cover on the left- or right-hand side of the printer. 3. Grip the cartridge you wish to remove. 4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: It is - HP DesignJet T3500 | Users Guide - Page 150
2. Unwrap the new ink cartridge, find the label identifying the ink color. Check that the letter or letters (in these illustrations, M for magenta) marking the empty slot, matches the letter or letters on the cartridge label. 3. Insert the ink cartridge into its slot: photo black, gray, and matte - HP DesignJet T3500 | Users Guide - Page 151
the ink level or status of used, refilled, or counterfeit ink cartridges. Any service or repair required as a result is not covered under the warranty. System ink printhead alignment are recommended. If you experience print-quality problems, HP recommends changing to Original HP inks. Safe mode - HP DesignJet T3500 | Users Guide - Page 152
● Serial number ● Status, see Front-panel error messages on page 235 ● Volume of ink it has used ● Warranty status ● Install date You can also get some of this information from the HP Utility. For an explanation of the printhead status messages, see Printhead status messages on page 228. If the - HP DesignJet T3500 | Users Guide - Page 153
2. The carriage moves automatically to the left side of the printer. CAUTION: If the carriage is left in the removal position for more than three minutes without inserting or removing the printhead, it tries to move back to its normal position in the right-hand end. 3. The front panel asks you to - HP DesignJet T3500 | Users Guide - Page 154
5. Raise the blue printhead cover. 6. Pull the blue cover back towards you, raising the black piece to which it is attached. 7. Leave the black piece approximately vertical. 144 Chapter 16 Handling ink cartridges and printhead ENWW - HP DesignJet T3500 | Users Guide - Page 155
8. Grasp the printhead by the blue pieces on each side. 9. Lift the printhead out of the carriage. Insert the printhead NOTE: You cannot insert a new printhead successfully if a connected ink cartridge has not enough ink to complete the printhead replacement process. In this case, you should replace - HP DesignJet T3500 | Users Guide - Page 156
2. Check that the printhead is correctly aligned with its ink connectors. 3. Lower the black piece over the printhead. 146 Chapter 16 Handling ink cartridges and printhead ENWW - HP DesignJet T3500 | Users Guide - Page 157
is correctly inserted. The printer starts checking and preparing the printhead. The default routine process takes 10 minutes. If the printer finds problems in preparing the printhead, it takes longer, up to 45 minutes. After the printhead is checked and prepared, the printhead realignment procedure - HP DesignJet T3500 | Users Guide - Page 158
Storage of anonymous usage information Each ink cartridge contains a memory chip that assists in the operation of the printer. In addition, this memory chip stores a limited set of anonymous information about the usage of the printer, which can include the following: the date when the cartridge was - HP DesignJet T3500 | Users Guide - Page 159
17 Printer maintenance ● Check printer status ● Clean the exterior of the printer ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits ● Secure File Erase ● Disk Wipe ENWW 149 - HP DesignJet T3500 | Users Guide - Page 160
alert. You can press an alert to get help in solving the problem. Clean the exterior of the printer Clean the outside of the printer it correctly to avoid possible damage to it. To prepare the printer, follow the instructions below. 1. Do not remove the ink cartridges or printhead. 2. Make sure that - HP DesignJet T3500 | Users Guide - Page 161
the printer's functionality, enhance its features, and may correct minor problems. IMPORTANT: You are strongly recommended to update the firmware periodically most convenient. They can be divided into two categories: automatic and manual updates. NOTE: The firmware includes a set of the most commonly - HP DesignJet T3500 | Users Guide - Page 162
Web Jetadmin, with which you can make manual firmware updates or request automatic updates. ● Using will appear on the front panel to guide you through the update process. Update the support provider (see Contact Support on page 240) and request the maintenance kit. The kits are installed by service - HP DesignJet T3500 | Users Guide - Page 163
software: see http://www.hp.com/go/webjetadmin. If you have difficulty in using Secure File Erase from Web JetAdmin, please contact HP Support: see Contact Support on page 240. The Secure File Erase configuration can be changed from Web JetAdmin or the Embedded Web Server (Setup > Security). Disk - HP DesignJet T3500 | Users Guide - Page 164
18 Scanner maintenance ● Clean the scanner's glass plate ● Replace the scanner's glass plate ● Calibrate the scanner 154 Chapter 18 Scanner maintenance ENWW - HP DesignJet T3500 | Users Guide - Page 165
Clean the scanner's glass plate You are recommended to clean the scanner's glass plate periodically, depending on how often you use the scanner. 1. Turn off the printer using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. There is a - HP DesignJet T3500 | Users Guide - Page 166
3. Gently wipe the glass plate and the surrounding area with a lint-free cloth dampened with water and then wrung dry. A suitable cloth is provided with the printer. CAUTION: Do not use abrasives, acetone, benzene or fluids that contain these chemicals. Do not spray liquids directly onto the scanner - HP DesignJet T3500 | Users Guide - Page 167
● Clean the pressure rollers and the feed rollers. ENWW Clean the scanner's glass plate 157 - HP DesignJet T3500 | Users Guide - Page 168
Over time, the condition of the glass plate can deteriorate. Small scratches on the surface of the glass can reduce image quality. Contact HP Support (see Contact Support on page 240) to order a new glass plate. 1. Turn off the printer using the Power key at the front, then also turn off the - HP DesignJet T3500 | Users Guide - Page 169
2. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. WARNING! Do not lift the scanner while the scanner cover is open. Your fingers or hand may be trapped or crushed. 3. Unscrew 4 screws from the upper part if you intend to replace any of the - HP DesignJet T3500 | Users Guide - Page 170
4. Remove the plastic piece (upper or lower as appropriate), and the plastic tabs next to the glass you intend to remove. 5. Slide the glass laterally to remove it. 160 Chapter 18 Scanner maintenance ENWW - HP DesignJet T3500 | Users Guide - Page 171
6. Slide the new glass into place. 7. Put back the plastic tabs you removed earlier. ENWW Replace the scanner's glass plate 161 - HP DesignJet T3500 | Users Guide - Page 172
8. Put back and screw in the plastic piece you removed earlier. 9. Close the scanner cover and gently push it down to lock it into place. 10. Reconnect the printer's power cable, turn on the power switch at the rear, and turn on the printer using the Power key. 162 Chapter 18 Scanner maintenance - HP DesignJet T3500 | Users Guide - Page 173
guide. If you perform calibration successfully and still have concerns about the image quality, please read Troubleshooting > Calibrate scanner. 3. Follow the instructions in the front panel. The supplied calibrating the scanner. If necessary, call HP support and ask for a new maintenance sheet. If - HP DesignJet T3500 | Users Guide - Page 174
19 Supplies and accessories ● How to order supplies and accessories ● Introduction to the accessories 164 Chapter 19 Supplies and accessories ENWW - HP DesignJet T3500 | Users Guide - Page 175
latest list of supplies and accessories for your printer. ● Contact HP Support (see Contact Support on page 240) and check that what you want is available in .com/go/T3500/accessories. NOTE: Paper types that HP does not support may nevertheless be compatible with your printer. Key to availability: ● - HP DesignJet T3500 | Users Guide - Page 176
● (E) indicates papers available in Europe, the Middle East and Africa ● (J) indicates papers available in Japan ● (L) indicates papers available in Latin America ● (N) indicates papers available in North America If the part number is not followed by parentheses, the paper is available in all - HP DesignJet T3500 | Users Guide - Page 177
Table 19-3 Roll paper (continued) Paper type g/m² Length Width Part numbers 914 mm (36 in) C3859A (JLN) HP Film (Technical and Graphic) HP Clear Film 174 22.9 m (75 ft) 610 mm (24 in) C3876A (AEJN) 914 mm (36 in) C3875A HP Matte Film 160 38.1 m (125 ft) 610 mm (24 in) 51642A ( - HP DesignJet T3500 | Users Guide - Page 178
Table 19-3 Roll paper (continued) Paper type g/m² HP Banner and Sign Material HP Everyday Matte Polypropylene, 2 120 Pack HP Durable Banner with DuPont 140 Tyvek, 2 Pack HP Premium Matte Polypropylene, 2 140 Pack Length Width 30.5 m (100 ft) 22.9 m (75 ft) 610 mm (24 in) 914 mm (36 in) - HP DesignJet T3500 | Users Guide - Page 179
a printing management application for technical-production attended environments, which uses the Adobe PDF Print Engine for fast and accurate PDF problem detection, rendering, previewing, and printing. You can use SmartStream to perform the following printing tasks: ● Prepare jobs for printing from - HP DesignJet T3500 | Users Guide - Page 180
20 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the list ● The printer printed on the wrong printer after printing has completed ● The cutter does not cut well ● The roll is loose on the spindle 170 Chapter 20 Troubleshooting paper issues ENWW - HP DesignJet T3500 | Users Guide - Page 181
the printer starts to pull the paper and you hear a beep. ● Guide the sheet, especially thick papers, when the printer initially feeds the sheet. irregular shapes. Use only purchased sheets. In case of any problem, please follow the instructions given on the front-panel display. If you would like to - HP DesignJet T3500 | Users Guide - Page 182
there is too much ink Reduce the quantity of ink, or use thicker paper. Matte paper categories from thinnest to thickest are: 172 Chapter 20 Troubleshooting paper issues ENWW - HP DesignJet T3500 | Users Guide - Page 183
less ink than usual for the loaded paper. For other print-quality problems, see Troubleshooting print-quality issues on page 181. The printer printed on the conditions, the printer will put the job on hold for paper. You can manually resume the job, forcing it to print on a paper other than the one - HP DesignJet T3500 | Users Guide - Page 184
see the Possible paper jam message in the front-panel display, and a system error 81:01 or 86:01. 1. Lift the scanner. 174 Chapter 20 Troubleshooting paper issues ENWW - HP DesignJet T3500 | Users Guide - Page 185
2. Move the carriage manually to the left side of the printer, if feasible. 3. Go to the paper path. ENWW The paper has jammed in the print platen 175 - HP DesignJet T3500 | Users Guide - Page 186
4. Cut the paper with a pair of scissors. 5. Open the roll cover. 176 Chapter 20 Troubleshooting paper issues ENWW - HP DesignJet T3500 | Users Guide - Page 187
6. Manually rewind paper onto the roll. 7. If the leading edge of the paper is ragged, trim it carefully with scissors. ENWW The paper has jammed in the print platen 177 - HP DesignJet T3500 | Users Guide - Page 188
by holding down the power button for a few seconds, or by turning the power switch at the rear off and then on. 178 Chapter 20 Troubleshooting paper issues ENWW - HP DesignJet T3500 | Users Guide - Page 189
12. Trim the leading edge of the paper. 13. Reload the roll, or load a new sheet see Paper handling on page 49. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. The paper has jammed in the - HP DesignJet T3500 | Users Guide - Page 190
● Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or remove prints manually as they are completed. If you see the message Please remove the print from the basket need to be replaced or reloaded. 180 Chapter 20 Troubleshooting paper issues ENWW - HP DesignJet T3500 | Users Guide - Page 191
print-quality issues ● General advice ● Print-quality troubleshooting wizard ● Recalibrate the paper advance ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines - HP DesignJet T3500 | Users Guide - Page 192
● If you still have a problem 182 Chapter 21 Troubleshooting print-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 193
on page 150. For the latest information, please visit http://www.hp.com/go/T3500/support. Print-quality troubleshooting wizard The print-quality troubleshooting wizard can help with the following problems: ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● Lines - HP DesignJet T3500 | Users Guide - Page 194
may need to recalibrate the rate at which the paper advances. See Troubleshooting print-quality issues on page 181 for steps to determine if paper Panel have been optimized by default and unless you experience image quality problems in your printed image such as banding or graininess it is not - HP DesignJet T3500 | Users Guide - Page 195
4. Select the percentage of change from -100% to +100%. To correct light banding, decrease the percentage. To correct dark banding, increase the percentage. 5. Press OK on the front panel, to save the value. 6. Wait until the front panel displays the status screen and reprint your print. Return to - HP DesignJet T3500 | Users Guide - Page 196
paper advance on page 183. If the problem persists despite all the above actions, contact your customer service representative for further support. Lines are too thick, too thin your job at this point in case the problem has been solved. 186 Chapter 21 Troubleshooting print-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 197
, print the Image Diagnostics Print. See The Image Diagnostics Print on page 195. If the problem persists despite all the above actions, contact your customer service representative for further support. Lines appear stepped or jagged If lines in your image appear stepped or jagged when printed - HP DesignJet T3500 | Users Guide - Page 198
● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Align the printhead. See Align the printhead on page 227. 2. Reseat the printhead by removing are using. See View information about the paper on page 61. 188 Chapter 21 Troubleshooting print-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 199
, try setting it to Quality. If you change the print-quality settings, you may wish to reprint your job at this point in case the problem has been solved. 4. Go to the front panel and press , then Image-quality maintenance > Calibration status to see the printhead alignment status. If the status - HP DesignJet T3500 | Users Guide - Page 200
Recalibrate the paper advance on page 183. If the problem persists despite all the above actions, contact your customer service representative for further support. The paper is not flat If the paper make direct contact with the basket. 190 Chapter 21 Troubleshooting print-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 201
paper can damage the printhead. Try the following suggestions to avoid this problem: 1. Increase the margins by relocating the image to the center of the Plus Matte Paper. Black ink comes off when you touch the print This problem may be caused by printing with matte black ink on photo paper. The - HP DesignJet T3500 | Users Guide - Page 202
edge of the paper. You may see some very thin horizontal lines across the print. To avoid this problem: 1. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 195. 2. Consider printing . See Order paper on page 165. 192 Chapter 21 Troubleshooting print-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 203
. To avoid this problem: 1. Try cleaning the paper manually with a brush before problem consists of color differences between your print and your monitor, please follow the instructions problem persists despite all the above actions, contact your customer service representative for further support - HP DesignJet T3500 | Users Guide - Page 204
ended the data transmission and will have to print the page again. ● There may be a communications problem between your computer and the printer. Check your network cable. ● Check to make sure that your software of more than 32,768 pixels. 194 Chapter 21 Troubleshooting print-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 205
from the output. Here are some suggestions to help you to avoid this problem. ● Try using the PostScript printer driver to print your job, if you all of these options are available. These options are suggested for troubleshooting purposes and may adversely affect the final output quality or the time - HP DesignJet T3500 | Users Guide - Page 206
1. Use the same paper type that you were using when you detected a problem. 2. Check that the selected paper type is the same as the paper type loaded 2; these are acceptable because the printer can compensate for a few clogged nozzles. 196 Chapter 21 Troubleshooting print-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 207
, replace the printhead (see Handling ink cartridges and printhead on page 137), or contact HP Support (see Contact Support on page 240). If you still have a problem If you still experience print-quality problems after applying the advice in this chapter, here are some further things that you can do - HP DesignJet T3500 | Users Guide - Page 208
is up to date. See Update the firmware on page 151. ● Check that you have the right settings in your software application. 198 Chapter 21 Troubleshooting print-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 209
Troubleshooting slow, the following steps may help you to locate and solve the problem. 1. Use the front panel to check the status of your scan drive seems slow, check your USB flash drive interface compatibility. Your system supports a Hi-Speed USB interface. Your USB flash drive should be compatible - HP DesignJet T3500 | Users Guide - Page 210
23 Troubleshooting scan-quality issues ● Random vertical lines ● Wrinkles or folds ● Line discontinuities ● Grain in area fills when scanning plain A defect is a common image artifact that usually appears when using any CIS scanner. These are 200 Chapter 23 Troubleshooting scan-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 211
Please do not use any printed version of this guide to test the scanner, as the resolution of If it is damaged (scratched or broken), call HP support. 4. If the streaks remain, there may be dust scanner's glass plate on page 158. NOTE: The problem of vertical streaks cannot always be solved, due - HP DesignJet T3500 | Users Guide - Page 212
the original manually as much as possible before scanning it again. NOTE: The problem of wrinkles problem); if it is damaged, call HP support and ask for a new maintenance sheet. 4. If the problem persists, proceed to analyze the following areas of the diagnostic plot: 202 Chapter 23 Troubleshooting - HP DesignJet T3500 | Users Guide - Page 213
you see any of these defects in the studied areas, call HP support and report a "line discontinuities" error after calibration. The four vertical /copy, setting the content type to Image. 3. If the problem persists: ● If the problem appears when copying, use Best quality. We also recommend using - HP DesignJet T3500 | Users Guide - Page 214
(an old or damaged maintenance sheet may cause this problem); if it is damaged, call HP support and ask for a new maintenance sheet. 5. If the problem persists, proceed to analyze areas 11 and 12 of , see Completely wrong colors on page 215. 204 Chapter 23 Troubleshooting scan-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 215
on page 203. Vertical light lines at the intersection between CIS modules This problem can be found when scanning large uniform area fills which are made of If you see the kind of result shown on the right, call HP support and report "vertical light bands in area fills at the intersection between - HP DesignJet T3500 | Users Guide - Page 216
mode, we recommend using grayscale instead. 2. If the problem persists, turn the original plot 90 degrees before scanning it again. 3. If the problem persists, clean and calibrate the scanner as indicated in Scanner in doubt, use photo paper). 206 Chapter 23 Troubleshooting scan-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 217
sunlight or near sources of heat or cold. Color fringing The problem called "color fringing" occurs when the scanner is affected by incorrect other way around. If you see this effect, call HP support and report "color fringing problem after calibration". Clipping in dark or light areas Sometimes you - HP DesignJet T3500 | Users Guide - Page 218
(if so, call HP support and ask for a new maintenance sheet). Re-scan your original after the calibration is completed. 4. If the problem persists, analyze patterns 16 (A areas, call HP support and report "Clipping in dark/light areas". 208 Chapter 23 Troubleshooting scan-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 219
However, if the calibration ended correctly, scan your original again and check that the colored vertical bands have disappeared. 2. If the problem persists, call HP support and report "vertical red/green bands after calibration". The stop-start effect Your printer is a complex machine, which may be - HP DesignJet T3500 | Users Guide - Page 220
and 14 of the diagnostic plot. If you find a problem similar to that shown below, call HP support and report a "stop-start effect" error. Vibration If your while you are scanning. Scan your original again. 2. If the problem persists, change (increase or decrease) the scanning resolution and re-scan - HP DesignJet T3500 | Users Guide - Page 221
persists, analyze pattern 4 of the diagnostic plot. If you see the problem shown on the right, call HP support and report a "vibration problem". Horizontal periodical banding This problem can be found in scanners with a defective pressure roll in some CIS modules. In this case, you may sometimes - HP DesignJet T3500 | Users Guide - Page 222
green and blue lights alternately. If not, reboot the machine and call HP support reporting the error appearing at the front panel. If no error is given in Scanner maintenance on page 154 and repeat your scan. 3. If the problem persists, repeat the scan or copy using a higher resolution (High or Max - HP DesignJet T3500 | Users Guide - Page 223
. If you can see discontinuities in the black and white lines, call HP support and report a "defocus or blurring" error. Incorrect paper advance, skew during scanning, or horizontal wrinkles You may encounter problems with some thick glossy originals being moved through the scanner's paper path. In - HP DesignJet T3500 | Users Guide - Page 224
image resembling the incorrect examples below, call HP support and report an "incorrect paper advance" problem. Vertical black band 20 cm wide Your scanner support and report the error message. If no error message appears, try repeating your scan. 214 Chapter 23 Troubleshooting scan-quality issues - HP DesignJet T3500 | Users Guide - Page 225
error code appears, try to repeat your scan. 4. If the problem persists, call HP support and report a "vertical black band 20 cm wide". The red, green and blue lights alternately. If some module is failing, call HP support and report a "CIS module illumination" error. 2. If all the modules lit - HP DesignJet T3500 | Users Guide - Page 226
the five CIS modules show blinking red, green and blue lights alternately. If not, call HP support and report "scanner lid sensor failure". 2. If all the modules lit up correctly in the previous .convincingblack.com, reproduced with permission. 216 Chapter 23 Troubleshooting scan-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 227
page 154, and repeat your scan. Turn the original 90 degrees if possible before rescanning. 2. If the problem persists, analyze pattern 3, modules A through E, of the diagnostic plot. Call HP support and report an "object replication" issue if you see the kind of error shown on the right. Clipping - HP DesignJet T3500 | Users Guide - Page 228
are often loaded into the scanner with some degree of skew. In order to correct for this unavoidable problem, the scanner has a built-in automatic de-skew algorithm, which measures the skew in the original are using at every new scanner job. 218 Chapter 23 Troubleshooting scan-quality issues ENWW - HP DesignJet T3500 | Users Guide - Page 229
24 The scanner diagnostic plot ● Prepare the printer and the paper to print the diagnostic sheet ● Visual check for errors while printing the diagnostic sheet ● Scan or copy the diagnostic plot ● Monitor calibration ● Save the diagnostic plot for future use ENWW 219 - HP DesignJet T3500 | Users Guide - Page 230
like this: Some of the most common defects that may appear in a printed diagnostic plot are described below. If you find any of these problems, you should follow the recommended recovery procedure, all of which are available by pressing , then Image-quality maintenance at the front panel. Once - HP DesignJet T3500 | Users Guide - Page 231
with the printer's printhead alignment, which can cause defects such as the following. Additionally, misalignment problems can be seen in patterns 4 and 9 in the form of color fringing (which is exaggerated below, on the right). That is, the limits between two - HP DesignJet T3500 | Users Guide - Page 232
is shown on the left, an example of misalignment on the right. Loss of shadow or highlight details Looking at pattern 16, you may find a problem with the color calibration of the printer (CLC process). If you can distinguish lightness steps beyond the upper and lower specified thresholds, then the - HP DesignJet T3500 | Users Guide - Page 233
showing the streaks may solve the problem. Grain Looking at patterns 1, 2, and 3, you may find problems in the printer's paper advance option, so that the generated file can be analyzed more easily by a remote support engineer if necessary. If you decide to scan the plot, first adjust your computer - HP DesignJet T3500 | Users Guide - Page 234
Copy ● Content type: Image ● Compression: medium ● Paper type: photo or matte, according to the paper used to print the diagnostic plot. Use photo if in doubt. ● Quality: Best ● Content type: Image ● Paper type: photo or matte, according to the paper used to print the diagnostic plot. Use photo if - HP DesignJet T3500 | Users Guide - Page 235
25 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead ● The front-panel display recommends reseating or - HP DesignJet T3500 | Users Guide - Page 236
are the possible ink cartridge status messages: ● OK: The cartridge is working normally, with no known problems. ● Missing: There is no cartridge present, or it is not correctly connected to the printer. printhead on page 142. 226 Chapter 25 Troubleshooting ink cartridge and printhead issues ENWW - HP DesignJet T3500 | Users Guide - Page 237
the printhead after a paper jam or if you are experiencing print-quality problems. 1. Load the paper you wish to use, see Paper handling on page Support > Print Quality Troubleshooting), or from the HP Utility (Windows: Support > Print Quality Troubleshooting; Mac OS X: Print Quality Troubleshooting - HP DesignJet T3500 | Users Guide - Page 238
are the possible printhead status messages: ● OK: The printhead is working normally, with no known problems ● Missing: There is no printhead present, or it is not correctly installed in the printer of the warranty implications. 228 Chapter 25 Troubleshooting ink cartridge and printhead issues ENWW - HP DesignJet T3500 | Users Guide - Page 239
26 Troubleshooting general printer issues ● The printer will not start ● The printer does not print ● The printer seems slow ● Cannot access the HP Utility ● Cannot access the Embedded Web Server ● Cannot connect to the Internet ● Web Services issues ● Automatic file system check ● Alerts ENWW 229 - HP DesignJet T3500 | Users Guide - Page 240
way. 1. Go to the HP Support Center (see Who to contact on page You may have an electrical power problem. If there is no activity at Assembly instructions. ● If you are printing on a sheet, you must specify Manual Feed manual mode. 230 Chapter 26 Troubleshooting general printer issues ENWW - HP DesignJet T3500 | Users Guide - Page 241
the job queue, select the job, and print it in manual mode. ● You may be experiencing unusual electromagnetic phenomena, such as , then turn it on again. If you still experience problems, please contact your customer service representative. The printer seems slow Here are some possible explanations - HP DesignJet T3500 | Users Guide - Page 242
press , then Connectivity > Network Connectivity > Advanced > Web Services > Printer utility software, and make sure that it is enabled Connectivity Wizard automatically. You can also start the wizard manually at any time. ● From the front panel: Press Troubleshooting general printer issues ENWW - HP DesignJet T3500 | Users Guide - Page 243
the CIP. Alternatively, these tests can be launched from the Embedded Web Server: select Support > Connectivity troubleshooting. If any test fails, the printer describes the problem and recommends how to solve it. Web Services issues For any issues with HP ePrint, visit HP Connected: https://www - HP DesignJet T3500 | Users Guide - Page 244
up window, which explains the reason for the problem. Follow the instructions to achieve your required result. NOTE: There are environments that do not support bidirectional communication. In those cases, alerts do not reach the job owner. 234 Chapter 26 Troubleshooting general printer issues ENWW - HP DesignJet T3500 | Users Guide - Page 245
doubt about the correct response, or if the recommended action does not seem to solve the problem, first try restarting the printer. If the problem remains, contact HP Support; see Contact Support on page 240. Table 27-1 Text messages Message [Color] cartridge altered [Color] cartridge has expired - HP DesignJet T3500 | Users Guide - Page 246
printed because it contains errors. Resend the job from the Embedded Web Server. 61:09 Resend the job. 63:04 63:10 An input/output problem has occurred in the network card. ● Ensure that the network cable is correctly connected to the network card. ● Ensure that the printer's firmware is up - HP DesignJet T3500 | Users Guide - Page 247
63:20 A potential problem has been detected in the printing not possible; setting ignored. Ensure that the loaded paper supports borderless printing. 79:03, 79:04 Update the printer's has jammed, clear the obstruction by following the instructions in the front panel. 86:01 Open the - HP DesignJet T3500 | Users Guide - Page 248
/hp/device/webAccess/log.html. 2. The Embedded Web Server will send you a file with the extension .trb containing the system error log. Alternatively, select the Support tab, then Service Support > Download Diagnostic Package. 238 Chapter 27 Front-panel error messages ENWW - HP DesignJet T3500 | Users Guide - Page 249
28 Get help ● Contact Support ● HP Support Center ● HP Proactive Support ● Customer Self Repair ENWW 239 - HP DesignJet T3500 | Users Guide - Page 250
by a HP Service Authorized Partner, he should be your contact when requesting help. If that does not apply to your case, please contact HP Support which is available by telephone or instant messaging. What to do before you contact ● Review the troubleshooting suggestions in this guide. ● Review the - HP DesignJet T3500 | Users Guide - Page 251
community, for 24×7 access to: ● Multimedia tutorials ● Step-by-step how-to guides ● Downloads: the latest printer firmware, drivers, software, paper presets, etc. ● Technical support: online troubleshooting, customer care contacts and more ● Workflows and detailed advice for completing various - HP DesignJet T3500 | Users Guide - Page 252
Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to replace parts at your own convenience. Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective - HP DesignJet T3500 | Users Guide - Page 253
. For information about the accessibility features of the Embedded Web Server, go to: Support > Browse information > Accessibility features: See more about HP accessibility at www.hp. HP's commitment to making its products and services accessible to people with disabilities. ENWW Front Panel 243 - HP DesignJet T3500 | Users Guide - Page 254
30 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Environmental specifications ● Acoustic specifications 244 Chapter 30 Printer specifications ENWW - HP DesignJet T3500 | Users Guide - Page 255
TIFF file format and 24 in width 0.5 mm (19.7)* 0.5 mm (19.7)* 328 g/m² * up to 0.6 mm printed to the output stacking tray with manual mode. Table 30-3 Printing resolutions Print quality Best (photo paper*) Best (other papers) Normal Fast (heavyweight coated, photo) Maximum detail On Off Off Off - HP DesignJet T3500 | Users Guide - Page 256
23°C (73°F), 50-60% relative humidity, on E/A0 printing material in Best or Normal mode with HP Matte Film roll feed. Table 30-6 Graphic languages supported HP Designjet Languages T3500 HP PCL3GUI, HP-GL/2 and HP RTL, CALS G4, TIFF, JPEG, URF PostScript upgrade HP PCL3GUI, HP-GL/2 and HP RTL - HP DesignJet T3500 | Users Guide - Page 257
Memory specifications Table 30-8 Memory specifications HP Designjet Physical DRAM T3500 series 2.5 GB Virtual file-processing memory 128 GB Hard disk 320 GB Power specifications Table 30-9 Printer power specifications Source Frequency Max. Current Typical Consumption 100-240 V ac ±10%, auto - HP DesignJet T3500 | Users Guide - Page 258
IP and Bonjour networking instead. HP Designjet printers no longer support AppleTalk. Bonjour Apple Computer's trade name for its implementation Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous. Color - HP DesignJet T3500 | Users Guide - Page 259
Gamut The range of colors and density values reproducible on an output device, such as a printer or monitor. Gigabit Ethernet An Ethernet network capable of transferring data at up to 1,000,000,000 bits/second. Gigabit Ethernet interfaces are capable of negotiating slower speeds when required for - HP DesignJet T3500 | Users Guide - Page 260
of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. Spindle A rod that supports a roll of paper while it is being used for printing. TCP/IP Transmission Control Protocol/Internet Protocol: the communications protocols on which the - HP DesignJet T3500 | Users Guide - Page 261
234 auto-off 45 AutoCAD, print from 114 B banding problems 183 basket 61 output problems 179 black and white 104 black point compensation 108 blurred secure 152 file system check 233 firewall status 40 firmware update 151 manual setup 20 setup 19 folding device choose paper 91 install 91 select - HP DesignJet T3500 | Users Guide - Page 262
missing objects 195 PDF problems 195 ink economical use of 81 ink cartridge about 138 cannot insert 226 insert 139 maintenance 150 order 165 remove 138 specification 245 status 138 status messages 226 internal prints 12 Internet connection manual setup 19 setup 19 troubleshooting 232 IP address 38 - HP DesignJet T3500 | Users Guide - Page 263
job nesting 80 print preview 76 print quality select 72 print-quality problems banding 185 black ink comes off 191 blurred lines 188 bottom of 228 printhead cleaner specification 245 printing 67 printing resolutions 245 Proactive Support 241 protect a roll 81 protocols, network 37 Proxy Server - HP DesignJet T3500 | Users Guide - Page 264
HP Support Center 241 what you need to do 240 Who to contact 240 T TCP/IP settings 37 telephone number 240 two rolls 65 U unattended printing 82 unload paper roll 56 usage information turn on and off 28 using this guide 3 V volume control 45 W Web Services configuration 19 setup 19 troubleshooting
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HP Designjet T3500 Production MFP
User guide