HP DesignJet T3500 Users Guide - Page 247
The system error log, Using a USB flash drive
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Table 27-2 Numerical error codes (continued) Error code Recommendation 63:20 A potential problem has been detected in the network interface. ● Turn off the printer using the Power button at the front. ● Turn off the power switch at the rear. ● Disconnect the power cord. ● Reconnect the power cord and turn on the printer. ● Send the same job to the printer again. ● Ensure that the printer's firmware is up to date. See Update the firmware on page 151. 71.03, 71.08 Out of memory. To avoid this, in the HP-GL/2 driver select the Advanced tab and then Send job as a bitmap. 74.01 An error occurred when loading the firmware update file. ● Turn off the printer using the Power button at the front. ● Turn off the power switch at the rear. ● Disconnect the power cord. ● Reconnect the power cord and turn on the printer. ● Reload the firmware update file into the printer. See Update the firmware on page 151. 74.1:04 Try the firmware update again. Do not try to use your computer while the update is in progress. 74.8:04 The firmware update has failed. Your firmware file may be incorrect; try to download it again. See Update the firmware on page 151. 75.11:10 Preventive maintenance 1 is recommended. See Contact Support on page 240. 75.21:10 Preventive maintenance 2 is recommended. See Contact Support on page 240. 76:03 The printer's hard disk is full. You may want to use Disk Wipe to free some space; see Disk Wipe on page 153. 78:08 Borderless printing not possible; setting ignored. Ensure that the loaded paper supports borderless printing. 79:03, 79:04 Update the printer's firmware. See Update the firmware on page 151. 81:01 Open the scanner and make sure that there are no obstacles restricting the movement of the drive roller. If the paper has jammed, clear the obstruction by following the instructions in the front panel. 86:01 Open the scanner and make sure that there are no obstacles restricting the movement of the printhead's carriage. If the paper has jammed, clear the obstruction by following the instructions in the front panel. 94, 94.1 Restart color calibration. See Color calibration on page 100. The system error log The printer saves a log of system errors that you can access in the following ways. Using a USB flash drive 1. Create an empty file named pdipu_enable.log in a USB flash drive. 2. Insert the USB flash drive into the Hi-Speed USB host port in the front panel. The log will be automatically copied into the drive. ENWW The system error log 237