HP DesignJet T3500 Users Guide - Page 246
Front-panel error messages, Table 27-2
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Table 27-2 Numerical error codes Error code Recommendation 05.5:10 Update the printer's BIOS. 08:04 Restart the printer. If the problem persists, update the printer's firmware. See Update the firmware on page 151. 08:08 Retry the operation that you were attempting. If it fails again, restart the printer. If the problem persists, update the printer's firmware. See Update the firmware on page 151. 09:01 Paper jam in the scanner. Remove all paper from the scanner and try again. 09:02 Calibrate the scanner. See Calibrate the scanner on page 163. 09:04 Restart the printer. If the problem persists, update the printer's firmware. See Update the firmware on page 151. 39.1:01 Roll 1 has been unexpectedly unloaded. Reload the roll. 39.2:01 Roll 2 has been unexpectedly unloaded. Reload the roll. 61:01 The file format is wrong and the printer cannot process the job. ● Turn off the printer using the Power button at the front. ● Turn off the power switch at the rear. ● Disconnect the power cord. ● Reconnect the power cord and turn on the printer. ● Send the same job to the printer again. ● Ensure that the printer's firmware is up to date. See Update the firmware on page 151. 61:04.1, 61:04.2 Update your printer's firmware. See Update the firmware on page 151. 61:08 Resend the job. 61:08.1 The job cannot be printed because it is password-protected. 61:08.2 The job cannot be printed because it contains errors. Resend the job from the Embedded Web Server. 61:09 Resend the job. 63:04 63:10 An input/output problem has occurred in the network card. ● Ensure that the network cable is correctly connected to the network card. ● Ensure that the printer's firmware is up to date. See Update the firmware on page 151. ● Turn off the printer using the Power button at the front. ● Turn off the power switch at the rear. ● Disconnect the power cord. ● Reconnect the power cord and turn on the printer. ● Check that the network cable is correctly connected. ● Ensure that the printer's firmware is up to date. See Update the firmware on page 151. 236 Chapter 27 Front-panel error messages ENWW