Maintain the ink cartridges
.................................................................................................................................................
116
Move or store the printer
....................................................................................................................................................
116
Update the
firmware
...........................................................................................................................................................
117
Update the software
...........................................................................................................................................................
118
Printer maintenance kits
....................................................................................................................................................
118
Secure Disk Erase
................................................................................................................................................................
118
15
Accessories
.........................................................................................................................................................................................
119
How to order supplies and accessories
............................................................................................................................
120
Introduction to the accessories
.........................................................................................................................................
124
16
Troubleshooting paper issues
.........................................................................................................................................................
128
The paper cannot be loaded successfully
........................................................................................................................
129
The paper type is not in the driver
....................................................................................................................................
130
The printer printed on the wrong paper type
.................................................................................................................
132
An “on hold for paper” message (T1300 series)
............................................................................................................
132
The roll paper will not advance
.........................................................................................................................................
133
The paper has jammed
.......................................................................................................................................................
133
A strip stays on the output tray and generates jams
.....................................................................................................
136
The printer displays out of paper when paper is available
...........................................................................................
137
Prints do not fall neatly into the basket
...........................................................................................................................
137
The sheet stays in the printer when the print has been completed
............................................................................
137
The paper is cut when the print has been completed
...................................................................................................
137
The cutter does not cut well
..............................................................................................................................................
137
The roll is loose on the spindle
..........................................................................................................................................
137
Recalibrate the paper advance
..........................................................................................................................................
138
17
Troubleshooting print-quality issues
.............................................................................................................................................
140
General advice
......................................................................................................................................................................
141
Print quality troubleshooting wizard
................................................................................................................................
141
Horizontal lines across the image (banding)
...................................................................................................................
142
Lines are too thick, too thin or missing
............................................................................................................................
143
Lines appear stepped or jagged
........................................................................................................................................
143
Lines print double or in the wrong colors
........................................................................................................................
144
Lines are discontinuous
......................................................................................................................................................
144
Lines are blurred
..................................................................................................................................................................
145
Line lengths are inaccurate
................................................................................................................................................
145
The whole image is blurry or grainy
.................................................................................................................................
146
The paper is not
flat
............................................................................................................................................................
146
The print is
scuffed
or scratched
.......................................................................................................................................
147
Ink marks on the paper
.......................................................................................................................................................
147
Black ink comes
off
when you touch the print
................................................................................................................
148
Edges of objects are stepped or not sharp
......................................................................................................................
148
vi
ENWW