Edges of objects are darker than expected
.....................................................................................................................
148
Horizontal lines at the end of a cut sheet print
..............................................................................................................
149
Vertical lines of
different
colors
.........................................................................................................................................
149
White spots on the print
.....................................................................................................................................................
149
Colors are inaccurate
...........................................................................................................................................................
149
Colors are fading
..................................................................................................................................................................
150
The image is incomplete (clipped at the bottom)
...........................................................................................................
150
The image is clipped
............................................................................................................................................................
151
Some objects are missing from the printed image
........................................................................................................
151
A PDF
file
is clipped or objects are missing
......................................................................................................................
152
The Image Diagnostics Print
..............................................................................................................................................
152
If you still have a problem
..................................................................................................................................................
154
18
Troubleshooting ink cartridge and printhead issues
...................................................................................................................
155
Cannot insert an ink cartridge
...........................................................................................................................................
156
Ink cartridge status messages
..........................................................................................................................................
156
Cannot insert a printhead
...................................................................................................................................................
156
The front-panel display recommends reseating or replacing a printhead
.................................................................
156
Clean the printheads
...........................................................................................................................................................
157
Clean the printhead drop detector
....................................................................................................................................
157
Align the printheads
............................................................................................................................................................
159
Printhead status messages
...............................................................................................................................................
161
19
Troubleshooting general printer issues
.........................................................................................................................................
162
The printer will not start
.....................................................................................................................................................
163
The printer does not print
..................................................................................................................................................
163
The printer seems slow
......................................................................................................................................................
163
Communication failures between computer and printer
..............................................................................................
164
Cannot access the HP Utility
..............................................................................................................................................
164
Cannot access the Embedded Web Server
......................................................................................................................
164
Cannot connect to the Internet
.........................................................................................................................................
165
Web Services issues
............................................................................................................................................................
165
Automatic
file
system check
..............................................................................................................................................
165
Alerts
......................................................................................................................................................................................
166
20
Front-panel error messages
............................................................................................................................................................
167
The system error log
...........................................................................................................................................................
169
21
HP Customer Care
..............................................................................................................................................................................
170
Introduction
..........................................................................................................................................................................
171
HP Professional Services
....................................................................................................................................................
171
HP Instant Support
..............................................................................................................................................................
172
HP Proactive Support
..........................................................................................................................................................
172
ENWW
vii