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HP Designjet T520 HP Designjet T120 and T520 ePrinter Series - User's Guide - Page 136

Troubleshooting general printer issues

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16 Troubleshooting general printer issues ● The printer does not start ● The printer does not print ● The printer seems slow ● The front panel is frozen ● Cannot access the Embedded Web Server ● Alerts 128 Chapter 16 Troubleshooting general printer issues ENWW

Section	Page
Introduction	9
Safety precautions	10
HP Start-Up Kit	10
Using this guide	10
Introduction	10
Use and maintenance	10
Troubleshooting	11
Accessories, support and specifications	11
Glossary	11
Index	11
Warnings and Cautions	11
Printer models	12
The printer’s main features	12
The printer’s main components	13
Front view (T520)	13
Rear view (T520)	14
Rear view (T120)	14
Communication ports	15
The front panel	15
Printer software	17
Web Services	17
HP Designjet ePrint & Share	18
Print from virtually anywhere	18
Save your files online in the cloud	18
Collaborate with ease	18
Turn the printer on and off	18
The printer’s internal prints	19
Connecting the printer	21
Choose which connection method to use	22
Connect the printer to your network	22
Connect a computer to the printer by network (Windows)	23
Connect a computer to the printer by USB cable (Windows)	24
Printer sharing considerations	25
Uninstall the printer software (Windows)	25
Connect a computer to the printer by network (Mac OS X)	25
Bonjour connection	25
TCP/IP connection	26
Connect a computer to the printer by USB cable (Mac OS X)	27
Sharing the printer	28
Uninstall the printer software (Mac OS X)	28
Setting up the printer	29
Introduction	30
Automatic firmware update	30
Turn email notifications on and off	30
Turn alerts on and off	30
Control access to the Embedded Web Server	32
Set Windows driver preferences	32
Set up Web Services	32
Personalizing the printer	33
Change the language of the front-panel display	34
Access the Embedded Web Server	34
Change the language of the Embedded Web Server	34
Access the HP Utility	35
Change the language of the HP Utility	35
Change the sleep mode setting	35
Change the auto-off setting	35
Change the front-panel display brightness	35
Configure network settings	36
Configure firewall settings	36
Creating and using firewall rules	37
Create a firewall rule	37
Change the priority of firewall rules	37
Change firewall options	37
Reset firewall settings	37
Limitations to rules, templates, and services	37
Reset network settings	38
Manage ePrinter security	38
Change your printer’s email address	38
Paper handling	39
General paper-loading advice	40
Load a roll onto the spindle	41
Load a roll into the printer	42
Unload a roll	44
Load a single sheet	44
Unload a single sheet	46
Use the multi-sheet tray	46
View information about the paper	47
Maintain paper	48
Change the drying time	48
Turn the automatic cutter on and off	48
Form feed with or without cutting	49
Printing	50
Print from a computer using a printer driver	51
Advanced print settings	51
Select print quality	51
Select paper size	52
Custom paper sizes	52
Select margins options	53
Print on loaded paper	54
Rescale a print	54
Print a draft	54
High-quality printing	55
If you have a high-resolution image	55
Use paper economically	55
Use ink economically	55
Color management	56
Color management options	56
Printer emulation	56
Printing in grayscale or black-and-white	57
Web-connected printing	58
Print remotely with HP Designjet ePrint & Share	58
Print by email	59
Print from a smartphone or tablet	59
View and print from the HP Designjet ePrint & Share website	61
Print from HP Designjet ePrint & Share using the printer’s front panel	62
View and print from other content repositories	63
Create your Online Print History	63
Share files in your Online Print History	63
HP Designjet ePrint & Share security	63
Practical printing examples	65
Print from Adobe Acrobat	66
Print from Autodesk AutoCAD	69
Using printer emulation (T520 only)	72
Using clip contents by margins	73
Print from Adobe Photoshop	73
Print and scale from Microsoft Office	75
Using PowerPoint	76
Using Project	77
Using Excel	79
Handling ink cartridges and printhead	82
About the ink cartridges	83
Storage of anonymous usage information	83
Check ink cartridge status	83
Replace an ink cartridge	84
About the printhead	85
Maintaining the printer	86
Check printer status	87
Take care of the printer	87
Clean the exterior of the printer	87
The Print Quality Diagnostic Report	87
Corrective actions	88
Clean the printhead	88
Align the printhead	89
Replace the printhead	90
Clean the encoder strip	94
Recalibrate the paper advance	95
Recalibrating the paper advance procedure	95
Return to default calibration	95
Move or store the printer	96
Firmware update	96
Software update	97
Printer maintenance kits	97
Accessories	98
How to order supplies and accessories	99
Order ink supplies	99
Order paper	99
Order accessories	102
Introduction to the accessories	102
Stand	102
Spindle	102
Troubleshooting paper issues	103
The paper cannot be loaded successfully	104
Unsuccessful roll load	104
Unsuccessful sheet load	104
Unsuccessful load from the multi-sheet tray	105
Paper loading error messages	105
The paper type is not in the driver	106
Transparent or translucent film	106
Photo paper	106
Bond and coated or technical paper	106
Black ink is easily removed when touched	107
After printing, the paper has wrinkles or there is too much ink	107
The printer printed on the wrong paper type	107
Paper mismatch	107
The roll has jammed	108
The multi-sheet tray has jammed	109
A strip stays on the output tray and generates jams	111
The printer displays out of paper when paper is available	112
Prints do not fall neatly into the bin	112
The sheet stays in the printer when the print has been completed	112
The paper is cut when the print has been completed	112
The cutter does not cut well	112
The roll is loose on the spindle	113
Troubleshooting print-quality issues	114
General printing advice	115
Horizontal lines across the image (banding)	115
Lines are too thick, too thin or missing	116
Lines appear stepped or jagged	116
Lines print double or in the wrong colors	117
Lines are discontinuous	117
Lines are blurred	118
Line lengths are inaccurate	118
The whole image is blurry or grainy	119
The paper is not flat	119
The print is scuffed or scratched	120
Ink marks on the paper	120
Horizontal smears on the front of coated paper	120
Ink marks on the back of the paper	121
Black ink comes off when you touch the print	121
Edges of objects are stepped or not sharp	121
Edges of objects are darker than expected	122
Vertical lines of different colors	122
White spots on the print	122
Colors are inaccurate	122
Colors are fading	123
The image is incomplete (clipped at the bottom)	123
The image is clipped	123
Some objects are missing from the printed image	124
A PDF file is clipped or objects are missing	125
If you still have a problem	125
Troubleshooting ink cartridge and printhead issues	126
Cannot insert an ink cartridge	127
Ink cartridge status messages	127
Cannot insert the printhead	127
Troubleshooting data communication issues	128
Communication failures between computer and printer	129
Wired network issues	130
Network port created does not match printer IP address (Windows)	130
Wireless network issues	131
Advanced wireless network troubleshooting	131
Add hardware addresses to a wireless access point (WAP)	133
Web Services issues	134
The network configuration page	134
Troubleshooting general printer issues	136
The printer does not start	137
The printer does not print	137
The printer seems slow	137
The front panel is frozen	138
Cannot access the Embedded Web Server	138
Alerts	138
Front-panel error messages	140
HP Customer Care	142
Introduction	143
HP Professional Services	143
HP Support Center	143
HP Start-Up Kit	143
HP Care Packs and Warranty Extensions	144
HP Installation	144
HP Proactive Support	144
Customer Self Repair	145
Contact HP Support	145
Telephone number	146
Printer specifications	147
Functional specifications	148
Physical specifications	149
Memory specifications	150
Power specifications	150
Ecological specifications	150
Environmental specifications	150
Acoustic specifications	150
Glossary	151