The roll is loose on the spindle
...............................................................................................
105
13
Troubleshooting print-quality issues
............................................................................
106
General printing advice
........................................................................................................
107
Horizontal lines across the image (banding)
............................................................................
107
Lines are too thick, too thin or missing
....................................................................................
108
Lines appear stepped or jagged
............................................................................................
108
Lines print double or in the wrong colors
.................................................................................
109
Lines are discontinuous
.........................................................................................................
109
Lines are blurred
..................................................................................................................
110
Line lengths are inaccurate
....................................................................................................
110
The whole image is blurry or grainy
.......................................................................................
111
The paper is not flat
.............................................................................................................
111
The print is scuffed or scratched
.............................................................................................
112
Ink marks on the paper
.........................................................................................................
112
Black ink comes off when you touch the print
...........................................................................
113
Edges of objects are stepped or not sharp
...............................................................................
113
Edges of objects are darker than expected
..............................................................................
114
Vertical lines of different colors
..............................................................................................
114
White spots on the print
........................................................................................................
114
Colors are inaccurate
...........................................................................................................
114
Colors are fading
.................................................................................................................
115
The image is incomplete (clipped at the bottom)
.......................................................................
115
The image is clipped
............................................................................................................
115
Some objects are missing from the printed image
.....................................................................
116
A PDF file is clipped or objects are missing
.............................................................................
117
If you still have a problem
.....................................................................................................
117
14
Troubleshooting ink cartridge and printhead issues
....................................................
118
Cannot insert an ink cartridge
...............................................................................................
119
Ink cartridge status messages
.................................................................................................
119
Cannot insert the printhead
...................................................................................................
119
15
Troubleshooting data communication issues
...............................................................
120
Communication failures between computer and printer
.............................................................
121
Wired network issues
...........................................................................................................
122
Wireless network issues
........................................................................................................
123
Web Services issues
.............................................................................................................
126
The network configuration page
.............................................................................................
126
16
Troubleshooting general printer issues
........................................................................
128
The printer does not start
.......................................................................................................
129
The printer does not print
......................................................................................................
129
vi
ENWW