HP DeskJet Ink Advantage 3630 User Guide

HP DeskJet Ink Advantage 3630 Manual

HP DeskJet Ink Advantage 3630 manual content summary:

  • HP DeskJet Ink Advantage 3630 | User Guide - Page 1
    HP DeskJet 3630 All-in-One series
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    Table of contents 1 HP DeskJet 3630 series Help ...1 2 Get started ...3 Printer parts ...4 Control panel features ...5 Control panel lights and display icons status ...7 Load media ...15 Change the default paper size detected by printer 19 Load an original on the scanner glass ...20 Paper basics
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    using a networked printer 78 8 Solve a problem ...79 Jams and paper-feed issues ...80 Ink cartridge issues ...85 Printing issues ...88 Copy issues ...96 Scan issues ...97 Network and connection issues ...98 Printer hardware issues ...100 Control panel error codes ...101 HP support ...102 Appendix
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    Index ...123 ENWW v
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    vi ENWW
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    1 HP DeskJet 3630 series Help Learn how to use your HP DeskJet 3630 series. ● Get started on page 3 ● Print on page 27 ● Use Web Services on page 39 ● Copy and scan on page 47 ● Manage ink cartridges on page 55 ● Connect your printer on page 65 ● Technical information on page 105 ● Solve a problem
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    2 Chapter 1 HP DeskJet 3630 series Help ENWW
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    2 Get started ● Printer parts ● Control panel features ● Control panel lights and display icons status ● Load media ● Change the default paper size detected by printer ● Load an original on the scanner glass ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off
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    Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Scanner lid 5 Scanner glass 6 Control panel 7 Front door 8 Output tray 9 Output tray extender (also referred to as the tray extender) 10 Ink cartridges 11 Cartridge access door 12 Power connection 13 USB
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    : Turns the printer on or off. Ink Alert light: Indicates low ink or ink cartridge problems. Resume button: printer is in a warning or error state. Information button: Prints out a printer information page. Press the button in combination with the Wireless button, the Wi-Fi Direct button, or the HP
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    Feature 10 11 Description HP ePrint button: Turns HP ePrint on or off. HP ePrint light: Indicates the on or off status of HP ePrint. A blinking light indicates a problem with the connection to Web Services. Start Copy Black button: Starts a black-and-white copy job. To increase the number of black-
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    is processing a job. To cancel the job, press the Cancel button ( ). If the cartridge access door is open, close it. If the cartridge access door is closed and the light is fast blinking, the printer is in an error state that you can resolve by following the on-screen messages from the computer
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    One of the following might have occurred. - The printer has a problem to your printer using Wi-Fi Direct, see Connect wirelessly to the printer without a ). The Wi-Fi Direct light is blinking. The printer is connecting to a mobile device in the Wi-Fi printer already has the maximum number of
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    on, but the printer is not connected to the Web Services server. Press the HP ePrint button ( ) and the Information button ( ) at the same time to print a diagnostic page, and then follow the instructions on the page. Ink Level icons and Ink Alert light ● One of the Ink Level icons is blinking
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    no ink cartridge installed in the printer, install the ink cartridges. - If both ink cartridges are installed in the printer, remove the cartridges, make sure there is no plastic tape on them, and then reinsert the ink cartridges securely. - Make sure that you are using the correct HP ink cartridges
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    previously used ink cartridges are installed. - Both of the ink cartridges are very low on ink. Solution - If the ink cartridges are newly installed, they might be counterfeit or previously used. Refer to the message in the HP printer software for more information. - If the ink cartridges are not
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    Error icon, and the Resume light are blinking. Cause Solution The printer receives a printing job, starts feeding paper, and detects that the the printing job and eject paper. To avoid the paper size mismatch problem, do one of the following before printing. - Change the paper size setting
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    panel or wait for two minutes. To avoid the paper length mismatch problem, do one of the following before printing. - Change the paper size setting for light and the Ink Alert light are blinking. Cause The carriage inside the printer has stalled. ENWW Solution Open the cartridge access door and
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    , the Error icon, the Paper Error icon, the Resume light, and the Ink Alert light are blinking. Cause There is a paper jam. Solution Clear the jam, scanner is not working. Solution Turn off and turn on the printer. If the problem persists, contact HP. The printer still prints even if the scanner
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    Load media Select a paper size to continue. To load full-size paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack
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    4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load small-size paper 1. Raise the input tray. 2. Slide the paper-width guide to the left. 16 Chapter 2 Get started ENWW
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    tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load envelopes 1. Raise
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    2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to
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    is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 76. 2. Click the
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    Load an original on the scanner glass To load an original on the scanner glass 1. Lift the scanner lid. 2. Load the original print-side down on the right corner of the scanner glass. 3. Close the scanner lid. 20 Chapter 2 Get started ENWW
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    any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced
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    , drafts, memos, and other everyday documents. It is acid-free for longer lasting documents. ● HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. Order HP paper supplies The printer is designed to work well with most types of office
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    Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ●
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    Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. ● The Power button light is dimmed and the printer control panel display is off in Sleep mode. To change the time to Sleep mode 1. Open the
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    in the same way as when Quiet Mode is off. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 23. 2. Click the Quiet Mode tab. 3. Click On or Off. 4. Click Save Settings. To turn
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    help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto
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    3 Print ● Print from your computer ● Print from your mobile device ● Print with AirPrint ● Tips for print success ENWW 27
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    print documents (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Specify the page properties. If you do not available for a USB connected printer. Locations for the options can vary from one application to another. ● Choose the paper size.
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    Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. from the Print on Both Sides Manually drop-down list. 6. After you print the first side, follow the on-screen instructions to reload the paper with the
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    computer (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you following options are available for a USB connected printer. Locations for the options can vary from one application to another. a. Choose the appropriate
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    in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed box. To print envelopes (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see
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    supported print resolutions, visit the HP DeskJet 3630 series support website at www.hp.com/ support. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer for a USB connected printer. Locations for the options can vary from one application to another.
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    road, you can print a document by sending an email with the HP ePrint app to your HP ePrint enabled printer. See Print with HP ePrint on page 42 for more information. For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). ENWW Print from your mobile device 33
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    your AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/mobileprinting . ● Load paper that matches the paper settings of the printer. TIP: You can change the default paper size automatically detected by the
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    successfully, the HP ink cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to copying or scanning. Ink tips ● ● ● ● Use original HP ink cartridges. Install both the
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    border. Not all paper types support this feature. You will see an go to the Printing Shortcut tab, select one printing shortcut, and then click OK. To cannot delete the default printing shortcuts. Printer settings tips (OS X) ● On the Print document using only black ink, choose the Paper Type/Quality from
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    Notes ● Original HP ink cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will
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    38 Chapter 3 Print ENWW
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    4 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services ENWW 39
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    ? HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are
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    use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. Repeat the instructions from step 1 to set up Web Services. NOTE: If prompted for proxy settings and if
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    that you print from the software application on your computer, where you will have more control over what your printout looks like. To turn off HP ePrint ▲ From the printer control panel, press the HP ePrint button ( ). NOTE: To remove all Web Services, see Remove Web Services on page 45. Click here
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    from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region. Go to the HP Connected website for more information and specific terms and
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    Use the HP Connected website Use HP's free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services. Go to the HP Connected website for more
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    embedded web server (EWS). For more information, see Open the embedded web server on page 76. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer. ENWW Remove Web
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    Tips for using Web Services ● Learn how to share your photos online and order prints. Click here to go online for more information. ● Learn about apps for printing recipes, coupons,
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    5 Copy and scan ● Copy documents ● Scan using the HP printer software ● Scan using Webscan ● Tips for copy and scan success ENWW 47
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    the scanner glass on page 20. 3. Press either the Start Copy Black button ( ) or the Start Copy Color button ( ) to make a copy. Copying will start two seconds after the last button press. TIP: You can increase the number of copies by pressing the button multiple times. 48 Chapter 5 Copy and scan
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    installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan a document or photo to a file (Windows) 1. Load the original print side down on the right front corner of the scanner glass. 2. Double-click the printer icon on the desktop or do one
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    an original from HP printer software (OS X) 1. Open HP Scan. HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk. 2. Click Scan . 3. Choose the type of scan profile you want and follow the on-screen instructions. Create a new scan shortcut (Windows) You
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    resolution, contrast, and the folder location for saved scans. 1. Load the original print side down on the right front corner of the scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower
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    enable Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print side down on the right front corner of the scanner glass. For more information, see Load
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    lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print side down, on the right front corner of the glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then
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    54 Chapter 5 Copy and scan ENWW
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    6 Manage ink cartridges This section contains the following topics: ● Check estimated ink levels ● Order ink supplies ● Replace ink cartridges ● Use single-cartridge mode ● Cartridge warranty information ● Tips for working with cartridges ENWW 55
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    the HP DeskJet 3630 series from the list of devices at the left of the window. 3. Click Supplies Status. The estimated ink levels appear. 4. Click All Settings to return to the Information and Support pane. NOTE: If you have installed a refilled or remanufactured ink cartridge, or an ink cartridge
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    pane. To order original HP supplies for the HP DeskJet 3630 series, go to www.hp.com/buy/supplies . If prompted, choose your country/region, and then follow the prompts to find the right cartridges for your printer. NOTE: Ordering ink cartridges online is not supported in all countries/regions
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    1. Check that power is on. 2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. 3. Remove the ink cartridge. a. Open the front door of the printer. b. Open the cartridge access door and wait for the print carriage to move to the center of the
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    4. Insert a new ink cartridge. a. Remove the ink cartridge from the packaging. b. Remove the plastic tape using the pull tab. NOTE: Do not touch the electrical contacts on the ink cartridge. c. Slide the ink cartridge into the slot until it clicks into place. ENWW Replace ink cartridges 59
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    the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing the new ink cartridge. e. Close the front door of the printer. 5. Pull out the output tray and the tray extender. 60 Chapter 6 Manage ink cartridges ENWW
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    only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. NOTE: When the printer operates in single-cartridge mode, a message is displayed on the computer screen. If the message is displayed and two ink cartridges are installed
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    HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the cartridge as indicated: For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer. 62 Chapter 6 Manage ink
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    you are ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot. Make sure the cartridges snap into place. ● Align the printer for best print quality
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    64 Chapter 6 Manage ink cartridges ENWW
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    a router ● Connect wirelessly to the printer without a router ● Wireless settings ● Connect your printer to your computer with a USB cable (non-network connection) ● Change from a USB connection to a wireless network ● Advanced printer management tools (for networked printers) ● Tips for setting up
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    a WPS-enabled wireless router or access point. NOTE: The printer only supports connections using 2.4GHz. ● A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS router with
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    ). To connect your printer using HP printer software (Windows) 1. Depending on whether you have installed the HP printer software or not, do one of the following: If you have not installed the HP printer software on your computer a. Visit 123.hp.com to download and install the printer software. NOTE
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    the printer software, click Utilities. 3. Select Printer Setup & Software. 4. Select Connect a new printer. Follow the onscreen instructions. To connect a new printer (OS X) 1. Open System Preferences . 2. Depending on your operating system, click Print & Fax , Print & Scan , or Printers & Scanners
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    using a computer, make sure you have installed the HP printer software. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type. - If you are
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    -capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi
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    networks shown such as DIRECT-**-HP DeskJet 3630 series (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 4. Proceed to step 5 if the printer has been installed and connected to the
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    Wi-Fi Direct name, such as DIRECT-**-HP DeskJet 3630 series (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). If Wi-Fi Direct is turned on with security, enter the password when prompted. 4. Add the printer. a. Open System Preferences
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    do so. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 23. 2. In the printer software, click Utilities. 3. Click Printer Setup & Software. 4. Select Reconfigure Wireless Settings. Follow the on-screen instructions. To restore network settings
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    supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Visit 123.hp.com to download and install the printer software. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the on-screen instructions
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    ) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 23. 2. In the printer software, click Utilities. 3. Click Printer Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the on-screen instructions. To change from
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    Information button ( ) to print a printer information page. 2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP DeskJet 3630 series. Enter the Wi-Fi Direct password when prompted. 3. In a supported web browser on your computer
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    cookies to accept or refuse. You can also use your browser to remove unwanted cookies. NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following features: ● Starting where you left the application (especially useful when using setup wizards) ● Remembering
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    more about configuring your network and the printer for wireless printing. Click here to go online for more information. ● Learn how to find your network security settings. Click here to go online for more information. ● Learn about the HP Print and Scan Doctor. Click here to go online for more
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    8 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● Control panel error codes ● HP support ENWW 79
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    with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can does not work, complete the following steps to clear the jam manually. 80 Chapter 8 Solve a problem ENWW
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    to clear the jam manually. 2. Remove the jammed paper. a. Press the Power button ( ) to turn off the printer. b. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. c. Open the front door of the printer. d. Open the cartridge access door. ENWW Jams
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    on the printer. To clear a paper jam inside of the printer 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Press the Power button ( ) to turn off the printer. 82 Chapter 8 Solve a problem ENWW
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    button ( ) to turn on the printer. Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available
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    paper. Make sure the paperwidth guide does not bend the paper in the input tray. - Make sure the input tray is not overloaded with paper. - Make sure the pieces of the loaded paper are not sticking together. - Use HP paper for optimum performance and efficiency. 84 Chapter 8 Solve a problem ENWW
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    7. If you get an ink cartridge problem message from the printer software that states at least one of the cartridges has a problem, do the following to identify whether a cartridge has a problem. 1. Remove the black cartridge and then close the cartridge access door. ● If the Ink Level icon for the
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    cartridge contacts and printer contacts. a. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge. b. Wipe only the contacts with a dry swab or lint-free
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    one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the printer with only one ink cartridge. Fix ink cartridge incompatible issues The ink cartridge is not compatible with your printer. This error can occur if you install an HP Instant Ink cartridge
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    problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer
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    printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one , and then double-click or double-tap Services. iv. Right-click or touch and hold
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    , and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default
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    instructions for resolving most print quality issues. Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues NOTE: To protect the cartridges from drying out, always turn the printer original HP ink cartridges. 2. Check the printer software
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 98
    on page 23. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. The printer toolbox appears. d. Click Align Ink Cartridges on the Device Services tab. The printer prints an alignment page. e. Follow the on-screen instructions to load the
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 99
    information, see Open the HP printer software (Windows) on page 23. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions. To improve print quality
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 100
    printer cartridges. To align print cartridges from the software a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. c. Select the HP DeskJet 3630 series
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 101
    of the hard disk. c. Select the HP DeskJet 3630 series from the list of devices at the left of the window. d. Click Clean Printheads. e. Click Clean, and follow the on-screen instructions. CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and shortens the life of the
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 102
    Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 103
    Scan issues HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operation system. Use an HP online troubleshooting wizard Get step-by-step instructions if
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 104
    it is preventing your computer from connecting to the printer. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for wireless troubleshooting ▲ Press the Wireless button ( ) and the Information
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 105
    installed a compatible printing app. For more information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. Convert USB connection to wireless Choose one of the following troubleshooting options. HP Print and Scan Doctor Use an HP online troubleshooting wizard
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 106
    : When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 26. Resolve printer failure ● Turn the printer off, then on. If that does not resolve the problem, contact HP. 100 Chapter 8 Solve
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 107
    Control panel error codes If the Number of copies icon on the printer display is alternating between the letter E and a number, it indicates the printer is in an error state. The letter E and the number work as error codes. For example, if the Number of copies icon is alternating between
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 108
    the HP DeskJet 3630 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 109
    . If you did not register your printer while installing the software, you can register now at http://www.register.hp.com. Additional warranty options Extended service plans are available for the HP DeskJet 3630 series at additional costs. Go to www.hp.com/ support , select your country/region and
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 110
    104 Chapter 8 Solve a problem ENWW
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 111
    The technical specifications and international regulatory information for the HP DeskJet 3630 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet 3630 series. This section contains the following topics: ● Hewlett-Packard
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 112
    under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 113
    HP DeskJet 3630 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 114
    the scanner software. ● Color: 24-bit color, 8-bit grayscale (256 levels of gray) ● Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches) Print resolution ● For a list of supported print resolutions, visit the HP DeskJet 3630 series support website at www.hp.com/support. Cartridge yield
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 115
    (China) ● Restriction of hazardous substance (Ukraine) ● Restriction of hazardous substance (India) ● EPEAT ● China SEPA Eco Label User Information ● China Energy Label for Printer, Fax and Copier Eco-Tips HP is committed to helping customers reduce their environmental footprint. Please visit the
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 116
    Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption Hewlett-Packard printing and imaging equipment
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 117
    the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 118
    "−" indicates that the restricted substance corresponds to the exemption. www.support.hp.com To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. 112 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 119
    The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) ENWW Environmental product stewardship program 113
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 120
    EPEAT China SEPA Eco Label User Information 114 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 121
    China Energy Label for Printer, Fax and Copier ENWW Environmental product stewardship program 115
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 122
    Regulatory notices The HP DeskJet 3630 series meets product requirements from regulatory agencies in your country/region. should not be confused with the marketing name (HP DeskJet 3630 All-in-One Printer, HP DeskJet Ink Advantage 3635 All-in-One Printer, etc.) or product numbers (F5S43A, F5S43B,
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 123
    FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord ENWW Regulatory notices 117
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 124
    Germany European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: full Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 125
    Declaration of conformity ENWW Regulatory notices 119
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 126
    Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Mexico ● Notice to users in Taiwan ● Notice to users in
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 127
    Notice to users in Canada Notice to users in Mexico ENWW Regulatory notices 121
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 128
    Notice to users in Taiwan Notice to users in Japan Notice to users in Korea 122 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 129
    73 O operating systems supported 107 P paper clear jams 80 HP, order 22 skewed pages 84 troubleshoot feeding 84 paper-feed problems, troubleshoot 84 power troubleshoot 100 print specifications 108 troubleshoot 100 printer software (Windows) opening 23 R recycle ink cartridges 110 regulatory notices
  • HP DeskJet Ink Advantage 3630 | User Guide - Page 130
    124 Index ENWW
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HP DeskJet 3630 All-in-One series