HP DeskJet Ink Advantage 3630 User Guide - Page 91

Ink cartridge issues, Identify whether an ink cartridge has a problem, Fix ink cartridge problems

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Ink cartridge issues Identify whether an ink cartridge has a problem To identify whether an ink cartridge has a problem, check the status of the Ink Alert light and the corresponding Ink Level icon. For more information, see Control panel lights and display icons status on page 7. If you get an ink cartridge problem message from the printer software that states at least one of the cartridges has a problem, do the following to identify whether a cartridge has a problem. 1. Remove the black cartridge and then close the cartridge access door. ● If the Ink Level icon for the tri-color cartridge blinks, the tri-color cartridge has a problem. ● If the Ink Level icon for the tri-color cartridge does not blink, the tri-color cartridge does not have a problem. 2. Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge access door. ● If the Ink Level icon for the black cartridge blinks, the black cartridge has a problem. ● If the Ink Level icon for the black cartridge does not blink, the black cartridge does not have a problem. Fix ink cartridge problems If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the ink cartridges. For information about replacing ink cartridges, see Replace ink cartridges on page 58. To clean cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the ink cartridges outside of the printer longer than 30 minutes. This could result in damage to the printhead or the ink cartridges. 1. Check that power is on. 2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. ENWW Ink cartridge issues 85

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Ink cartridge issues
Identify whether an ink cartridge has a problem
To identify whether an ink cartridge has a problem, check the status of the
Ink Alert
light and the
corresponding
Ink Level
icon. For more information, see
Control panel lights and display icons status
on page
7
.
If you get an ink cartridge problem message from the printer software that states at least one of the
cartridges has a problem, do the following to identify whether a cartridge has a problem.
1.
Remove the black cartridge and then close the cartridge access door.
●
If the
Ink Level
icon for the tri-color cartridge blinks, the tri-color cartridge has a problem.
●
If the
Ink Level
icon for the tri-color cartridge does not blink, the tri-color cartridge does not have a
problem.
2.
Install the black cartridge back in the printer, remove tri-color cartridge, and then close the cartridge
access door.
●
If the
Ink Level
icon for the black cartridge blinks, the black cartridge has a problem.
●
If the
Ink Level
icon for the black cartridge does not blink, the black cartridge does not have a
problem.
Fix ink cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and
then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still
not resolved, replace the ink cartridges. For information about replacing ink cartridges, see
Replace ink
cartridges
on page
58
.
To clean cartridge contacts
CAUTION:
The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are
reinstalled in the printer as soon as possible. It is not recommended to leave the ink cartridges outside of the
printer longer than 30 minutes. This could result in damage to the printhead or the ink cartridges.
1.
Check that power is on.
2.
Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer.
ENWW
Ink cartridge issues
85