HP Deskjet Ink Advantage All-in-One Printer - K209 User Guide - Page 73

If you are scanning an original that has graphics or artwork surrounding the text, the

scanner might not recognize the text.

Text is incorrect or missing

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Make sure that the brightness is set appropriately in the software

•

Solution 2: Make sure that the glass and the back of the document lid are clean

•

Solution 3: Make sure that the scan document settings are set to the correct optical

character recognition (OCR) language

Solution 1: Make sure that the brightness is set appropriately in the software

Solution:

Adjust the brightness in the software, and then rescan the original.

To adjust the brightness

1.

In the

HP Scanning

window, click

Lighten/Darken

in the

Basic

menu or the

Tools

panel.

2.

Adjust the brightness indicators.

Cause:

The brightness was not set correctly in the software.

If this did not solve the issue, try the next solution.

Solution 2: Make sure that the glass and the back of the document lid are clean

Solution:

Turn off the product, unplug the power cord, and use a soft cloth to wipe

the glass and the back of the document lid.

Cause:

The glass and the back of the document lid were not clean.

If this did not solve the issue, try the next solution.

Solution 3: Make sure that the scan document settings are set to the correct optical

character recognition (OCR) language

Solution:

Select the correct OCR language in the software.

NOTE:

If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install

the OCR software, you must re-insert the software disk and select

OCR

under the

Custom

installation options.

See the documentation that came with Readiris, or whichever OCR software you use,

for information on how to select the

OCR language

.

Cause:

The scan document settings were not set to the correct optical character

recognition (OCR) language.

Chapter 8

70

Solve a problem

Solve a problem

Section	Page
Contents	4
How Do I?	6
Get to know the HP All‑in‑One	8
Printer parts	8
Control panel features	9
Print	10
Print documents	10
Print photos	11
Print envelopes	13
Print on specialty media	14
Print a Web page	20
Scan	30
Scan to a computer	30
Copy	32
Copy text or mixed documents	32
Set the copy paper type	34
Work with cartridges	36
Check the estimated ink levels	36
Order ink supplies	36
Automatically clean print cartridges	37
Replace the cartridges	38
Cartridge warranty information	40
Solve a problem	42
HP support	42
Support process	42
HP support by phone	42
Phone support period	43
Placing a call	43
Support phone numbers	43
After the phone support period	44
Additional warranty options	45
Setup troubleshooting	45
The product will not turn on	45
After setting up the product, it does not print	47
Uninstall and reinstall the software	50
Print quality troubleshooting	51
Wrong, inaccurate, or bleeding colors	51
Ink is not filling the text or graphics completely	54
The printout has a horizontal band of distortion near the bottom of a borderless print	56
Printouts have horizontal streaks or lines	57
Printouts are faded or have dull colors	60
Printouts seem blurry or fuzzy	62
Printouts are slanted or skewed	64
Ink streaks on the back of the paper	64
The text edges are jagged	65
Print troubleshooting	66
Envelopes print incorrectly	66
The product prints meaningless characters	67
The margins are not printing as expected	68
A blank page came out while printing	69
Scan troubleshooting	71
Text is incorrect or missing	73
Copy troubleshooting	74
Nothing happens when I try to copy	74
Parts of the original do not appear or are cut off	75
The printout is blank	76
Errors	77
Flashing lights	77
Product messages	79
File messages	80
Supported file types for the HP All‑in‑One	81
General user messages	81
Cannot crop	81
Paper messages	82
Power and connection messages	82
Print cartridge messages	83
Print cartridges missing or not detected	85
Incompatible print cartridges	88
Print cartridge problem	91
Technical information	98
Notice	98
Specifications	98
Environmental product stewardship program	99
Eco-Tips	100
Paper use	100
Plastics	100
Material safety data sheets	100
Recycling program	100
HP inkjet supplies recycling program	100
Power consumption	100
Disposal of waste equipment by users in private households in the European Union	101
Chemical Substances	102
Regulatory notices	102
Regulatory model identification number	102
FCC statement	103
Notice to users in Korea	103
VCCI (Class B) compliance statement for users in Japan	103
Notice to users in Japan about the power cord	104
HP Deskjet Ink Advantage All‑in‑One Series - K209 declaration of conformity	105

HP Deskjet Ink Advantage All-in-One Printer - K209 User Guide - Page 73

Text is incorrect or missing, Solution, To adjust the brightness, HP Scanning, Lighten/Darken, Basic

Page 73 highlights