HP Deskjet Ink Advantage All-in-One Printer - K209 User Guide - Page 80

File messages, Solution, Contact HP, Cause

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Page 80 highlights

Solve a problem Firmware revision mismatch Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware does not match the revision number of the software. Memory is full Solution: Try making fewer copies at a time. Cause: The document you are copying has exceeded the memory of the product. File messages The following is a list of file-related error messages: • Error reading or writing the file • File not found • File format not supported • Invalid file name • Supported file types for the HP All-in-One Error reading or writing the file Solution: Check to see if you have the right folder and file name. Cause: The product software could not open or save the file. File not found Solution: Close some applications and try the task again. Cause: There was not enough available memory on your computer to create a print preview file. File format not supported Solution: Open the file in another application, and save it in a format that the product software recognizes. For more information, see: "Supported file types for the HP All-in-One" on page 78 Cause: The product software did not recognize or support the file format of the image you are trying to open or save. If the file extension indicates it is a supported file type, the file might be corrupted. Errors 77

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Firmware revision mismatch
Solution:
To find support and warranty information, go to the HP Web site at
www.hp.com/support
. If prompted, choose your country/region, and then click
Contact HP
for information on calling for technical support.
Cause:
The revision number of the product firmware does not match the revision
number of the software.
Memory is full
Solution:
Try making fewer copies at a time.
Cause:
The document you are copying has exceeded the memory of the product.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
File not found
•
File format not supported
•
Invalid file name
•
Supported file types for the HP All-in-One
Error reading or writing the file
Solution:
Check to see if you have the right folder and file name.
Cause:
The product software could not open or save the file.
File not found
Solution:
Close some applications and try the task again.
Cause:
There was not enough available memory on your computer to create a print
preview file.
File format not supported
Solution:
Open the file in another application, and save it in a format that the
product software recognizes.
For more information, see:
“
Supported file types for the HP All-in-One” on page 78
Cause:
The product software did not recognize or support the file format of the
image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Errors
77
Solve a problem