HP Deskjet Ink Advantage All-in-One Printer - K209 User Guide - Page 91

Print cartridge problem, Contact HP, Cause, To determine which print cartridge is having the problem

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Solve a problem Chapter 8 NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The indicated print cartridges were installed incorrectly. Print cartridge problem The message might indicate which cartridge is causing the problem. If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution. To determine which print cartridge is having the problem 1. Make sure the product is on. 2. Open the print cartridge door. The print carriage moves to the center of the product. 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right. Press down on the cartridge to release it, and then pull it toward you out of the slot. 1 Tri-color print cartridge 88 Solve a problem

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NOTE:
If the print cartridges are installed in the wrong slots and you cannot
remove them from the product, contact HP support for service.
Go to:
www.hp.com/support
.
If prompted, choose your country/region, and then click
Contact HP
for
information on calling for technical support.
Cause:
The indicated print cartridges were installed incorrectly.
Print cartridge problem
The message might indicate which cartridge is causing the problem. If the message does
not indicate which cartridge is causing the problem, follow these steps to determine which
cartridge is the problem cartridge. After you determine which cartridge is the problem
cartridge, continue with the first solution.
To determine which print cartridge is having the problem
1.
Make sure the product is on.
2.
Open the print cartridge door.
The print carriage moves to the center of the product.
3.
Check to make sure you are using the correct print cartridges for your product. For a
list of compatible print cartridges, see the printed documentation that came with the
product.
4.
Remove the black print cartridge from the slot on the right.
Press down on the cartridge to release it, and then pull it toward you out of the slot.
1
Tri-color print cartridge
Chapter 8
88
Solve a problem
Solve a problem