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HP ENVY Photo 6200 User Guide - Page 86

Solve a problem

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9 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the support services listed in HP support to obtain assistance. This section contains the following topics: ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● Get help from the printer control panel ● Get help from the HP Smart app ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support 80 Chapter 9 Solve a problem ENWW

Section	Page
How do I?	7
Get started	8
Accessibility	9
HP EcoSolutions (HP and the Environment)	10
Manage Power	10
Sleep mode	10
Auto- off	11
Quiet Mode	11
Optimize Printing Supplies	12
Printer parts	13
Printing supplies area	14
Control panel and status lights	15
Overview of buttons and lights	15
Control panel display icons	15
Change printer settings	16
Paper basics	18
Recommended papers for printing	18
Order HP paper supplies	19
Tips for selecting and using paper	19
Load paper	21
Load original	26
Update the printer	27
Open the HP printer software (Windows)	28
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device	29
Turn the printer off	30
Print	31
Print using the HP Smart app	32
Print documents using HP printer software	33
Print photos using HP printer software	34
Print on envelopes	36
Print on both sides (duplexing)	38
Print using the maximum dpi	39
Print from apps on mobile devices	41
Print from apps on mobile devices	41
Access printer features and troubleshooting information from mobile devices	41
Tips for successful printing	42
Copy and scan	45
Copy	46
Scan	47
Scan using the HP Smart app	47
Scan from a Windows 10 device	47
Scan from an Android or iOS device	49
Scan using HP printer software	49
Scan to a computer	49
Scan to email	50
Create a new scan shortcut (Windows)	51
Change scan settings (Windows)	51
Scan from the printer control panel	52
Scan to a computer	52
Scan using Webscan	52
Tips for copy and scan success	54
Web Services	55
What are Web Services?	56
Set up Web Services	57
Use Web Services	59
HP ePrint	59
Remove Web Services	60
Work with cartridges	61
Information on cartridges and the printhead	62
Check the estimated ink levels	63
Replace the cartridges	64
Order cartridges	66
Use single-cartridge mode	67
Store printing supplies	68
Cartridge warranty information	69
Network setup	70
Set up the printer for wireless communication	71
Before you begin	71
Set up the printer on your wireless network	71
Change the connection type	72
Test the wireless connection	73
Turn on or off the wireless capability of the printer	74
Change network settings	75
Use Wi-Fi Direct	76
Printer management tools	79
The HP Smart app	80
Toolbox (Windows)	81
HP Utility (OS X and macOS)	82
Embedded web server	83
About cookies	83
Open the embedded web server	83
Embedded web server cannot be opened	84
Solve a problem	86
Jams and paper-feed issues	87
Clear a paper jam	87
Read general instructions in the Help for clearing paper jams	87
Clear a print carriage jam	89
Read general instructions in the Help for clearing a print carriage jams	89
Learn how to avoid paper jams	90
Solve paper-feed problems	90
Cartridge issues	92
Printing issues	94
Fix problems with page not printing (unable to print)	94
Read general instructions in the Help for unable to print issues	94
Fix print quality issues	98
Read general instructions in the Help for resolving print quality issues	98
Copy issues	103
Scan issues	104
Network and connection issues	105
Fix wireless connection	105
Find network settings for wireless connection	105
Fix Wi-Fi Direct connection	105
Printer hardware issues	107
Get help from the printer control panel	108
Get help from the HP Smart app	109
Understand printer reports	110
Printer status report	110
Network configuration report	110
Print quality report	110
Web Services information page	111
Solve problems using Web Services	112
Maintain the printer	113
Clean the scanner glass	113
Clean the exterior	114
Restore original factory defaults and settings	115
HP support	116
Technical information	118
HP Company notices	119
Specifications	120
System requirements	120
Environmental specifications	120
Print specifications	120
Scan specifications	120
Copy specifications	121
Cartridge yield	121
Print resolution	121
Regulatory notices	122
Regulatory model identification number	122
FCC statement	122
Notice to users in Korea	123
VCCI (Class B) compliance statement for users in Japan	123
Notice to users in Japan about the power cord	123
Noise emission statement for Germany	123
European Union Regulatory Notice	123
Products with wireless functionality	124
Visual display workplaces statement for Germany	124
Declaration of conformity	125
Regulatory information for wireless products	126
Exposure to radio frequency radiation	127
Notice to users in Canada (5 GHz)	127
Notice to users in Canada	127
Notice to users in Taiwan	128
Notice to users in Japan	128
Notice to users in Korea	128
Notice to users in Serbia (5 GHz)	128
Notice to users in Taiwan (5 GHz)	128
Notice to users in Thailand (5 GHz)	128
Environmental product stewardship program	130
Eco-Tips	130
European Union Commission Regulation 1275/2008	130
Paper	131
Plastics	131
Safety data sheets	131
Recycling program	131
HP inkjet supplies recycling program	131
Power consumption	131
Disposal of waste equipment by users	132
Chemical substances	132
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	133
EPEAT	133
Battery disposal in Taiwan	134
European Union Battery Directive	134
California Perchlorate Material Notice	134
The Table of Hazardous Substances/Elements and their Content (China)	135
SEPA Ecolabel User Information (China)	135
China Energy Label for Printer, Fax and Copier	135