HP EliteDesk 800 G3 Maintenance and Service Guide - Page 111

Solving audio problems, If the computer has audio features and you encounter audio problems

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Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). 1. Reseat the graphics card. 2. Replace the graphics card. Certain typed symbols do not appear correct. Cause The font you are using does not support that particular symbol. Solution Use the Character Map to locate and select the appropriate symbol. You can copy the symbol from the Character Map into a document. In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 10, type ch in the taskbar search box, and then select Character Map from the list of applications. Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Headset microphone connected to the front is not working or is very quiet. Cause Solution The front Headset connector supports CTIA (Cellular Telephone Industries Association) style headsets and not OMTP (Open Mobile Terminal Platform) style headsets. These differ by the microphone connections. Make sure that a CTIA style headset is being used or use an OMTP style headset with a commercially available adapter that converts an OMTP headset to the CTIA pinout. Sound cuts in and out. Cause Processor resources are being used by other open applications. Solution Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Software volume control is turned down or muted. Solution Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume. Solving audio problems 101

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Fuzzy focus; streaking, ghosting, or shadowing
effects;
horizontal scrolling lines; faint vertical bars; or unable to center the
picture on the screen
(flat
panel monitors using an analog VGA input connection only).
Cause
Solution
with the synchronization, go to the following Web site,
select the appropriate monitor, and download either
SP32347 or SP32202:
support
Graphics card is not seated properly or is bad (some models).
1.
Reseat the graphics card.
2.
Replace the graphics card.
Certain typed symbols do not appear correct.
Cause
Solution
The font you are using does not support that particular symbol.
Use the Character Map to locate and select the appropriate
symbol. You can copy the symbol from the Character Map into a
document.
In Windows 7, click
Start
, select
All Programs
, select
Accessories
,
select
System Tools
, and then select
Character Map
.
In Windows 10, type
ch
in the taskbar search box, and then select
Character Map
from the list of applications.
Solving audio problems
If the computer has audio features and you encounter audio problems, see the common causes and solutions
listed in the following table.
Headset microphone connected to the front is not working or is very quiet.
Cause
Solution
The front Headset connector supports CTIA (Cellular Telephone
Industries Association) style headsets and not OMTP (Open Mobile
Terminal Platform) style headsets. These
differ
by the
microphone connections.
Make sure that a CTIA style headset is being used or use an OMTP
style headset with a commercially available adapter that converts
an OMTP headset to the CTIA pinout.
Sound cuts in and out.
Cause
Solution
Processor resources are being used by other open applications.
Shut down all open processor-intensive applications.
Sound does not come out of the speaker or headphones.
Cause
Solution
Software volume control is turned down or muted.
Double-click the
Speaker
icon on the taskbar, then make sure
that
Mute
is not selected and use the volume slider to adjust the
volume.
Solving audio problems
101