HP EliteDesk 800 G3 Maintenance and Service Guide - Page 5

Table of contents

1

Product features

...........................................................................................................................................

1

Standard

conﬁguration

features

...........................................................................................................................

1

Front panel components

........................................................................................................................................

2

Rear panel components

.........................................................................................................................................

3

Serial number location

..........................................................................................................................................

4

2

Illustrated parts catalog

................................................................................................................................

5

TWR chassis spare parts

........................................................................................................................................

5

Computer major components

.............................................................................................................

5

Miscellaneous parts

.............................................................................................................................

7

Boards, cards, and ports

.....................................................................................................................

8

Cables and adapters

............................................................................................................................

9

Drives

.................................................................................................................................................

10

3

Routine care, SATA drive guidelines, and disassembly preparation

..................................................................

11

Electrostatic discharge information

....................................................................................................................

11

Generating static

...............................................................................................................................

11

Preventing electrostatic damage to equipment

...............................................................................

12

Personal grounding methods and equipment

..................................................................................

12

Grounding the work area

...................................................................................................................

12

Recommended materials and equipment

........................................................................................

13

Operating guidelines

...........................................................................................................................................

13

Routine care

.........................................................................................................................................................

14

General cleaning safety precautions

................................................................................................

14

Cleaning the Computer Case

.............................................................................................................

14

Cleaning the keyboard

.......................................................................................................................

14

Cleaning the monitor

.........................................................................................................................

15

Cleaning the mouse

...........................................................................................................................

15

Service considerations

.........................................................................................................................................

15

Power supply fan

...............................................................................................................................

15

Tools and software Requirements

....................................................................................................

15

Screws

...............................................................................................................................................

16

Cables and connectors

......................................................................................................................

16

Hard Drives

........................................................................................................................................

16

Lithium coin cell battery

....................................................................................................................

16

SATA hard drives

..................................................................................................................................................

17

v

Section	Page
Product features	11
Standard configuration features	11
Front panel components	12
Rear panel components	13
Serial number location	14
Illustrated parts catalog	15
TWR chassis spare parts	15
Computer major components	15
Miscellaneous parts	17
Boards, cards, and ports	18
Cables and adapters	19
Drives	20
Routine care, SATA drive guidelines, and disassembly preparation	21
Electrostatic discharge information	21
Generating static	21
Preventing electrostatic damage to equipment	22
Personal grounding methods and equipment	22
Grounding the work area	22
Recommended materials and equipment	23
Operating guidelines	23
Routine care	24
General cleaning safety precautions	24
Cleaning the Computer Case	24
Cleaning the keyboard	24
Cleaning the monitor	25
Cleaning the mouse	25
Service considerations	25
Power supply fan	25
Tools and software Requirements	25
Screws	26
Cables and connectors	26
Hard Drives	26
Lithium coin cell battery	26
SATA hard drives	27
SATA hard drive cables	27
SATA data cable	27
SMART ATA drives	27
Cable management	28
Removal and replacement procedures – Microtower (MT) chassis	29
Preparation for disassembly	29
Access panel	30
Front bezel	31
Front bezel security	32
Removing bezel blanks	33
Optional front bezel dust filter	34
Memory	35
Populating DIMM sockets	35
Removing and installing DIMMs	36
Drive cage	38
Expansion cards	40
Drives	45
Drive positions	46
System board connections	47
Installing and removing drives	48
Removing a 5.25-inch drive	48
Installing a 5.25-inch drive	49
Removing a 9.5 mm slim optical drive	51
Installing a 9.5 mm slim optical drive	52
Installing a 9.5 mm slim optical drive	53
Removing a 3.5-inch hard drive	55
Installing a 3.5-inch hard drive	56
Removing a 2.5-inch hard drive	60
Installing a 2.5-inch hard drive	61
Removing and installing an M.2 SSD storage card	62
WLAN module	64
Front I/O and power switch assembly	65
Fan sink	67
Processor	69
Speaker	70
Rear fan	71
Hood lock (solenoid)	72
Hood sensor	73
Power supply	74
Option board	77
Antennas	78
System board	82
System board callouts	83
Computer Setup (F10) Utility	85
Computer Setup (F10) Utilities	85
Using Computer Setup (F10) Utilities	85
Computer Setup–Main	87
Computer Setup—Security	89
Computer Setup—Advanced	91
Computer Setup—UEFI Drivers	96
Recovering the Configuration Settings	96
Troubleshooting without diagnostics	97
Safety and comfort	97
Before you call for technical support	97
Helpful hints	98
Solving general problems	99
Solving power problems	103
Solving hard drive problems	104
Solving media card reader problems	106
Solving display problems	107
Solving audio problems	111
Solving printer problems	113
Solving keyboard and mouse problems	114
Solving Hardware Installation Problems	116
Solving Network Problems	117
Solving memory problems	120
Solving CD-ROM and DVD problems	121
Solving USB flash drive problems	123
Solving front panel component problems	125
Solving Internet access problems	125
Solving software problems	127
POST error messages and diagnostic front panel LEDs and audible codes	128
POST numeric codes and text messages	128
Interpreting system validation diagnostic front panel LEDs and audible codes	133
Password security and resetting CMOS	135
Resetting the password jumper	135
Clearing and resetting the BIOS	137
Using HP PC Hardware Diagnostics (UEFI)	138
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	138
Backing up, restoring, and recovering	140
Backing up, restoring, and recovering in Windows 10	140
Creating recovery media and backups	140
Creating HP Recovery media (select products only)	140
Using Windows tools	141
Restore and recovery	142
Recovering using HP Recovery Manager	142
What you need to know before you get started	142
Using the HP Recovery partition (select products only)	143
Using HP Recovery media to recover	143
Changing the computer boot order	144
Removing the HP Recovery partition (select products only)	145
Backing up, restoring, and recovering in Windows 7	145
Creating recovery media and backups	145
Guidelines	146
Creating recovery media with HP Recovery Disc Creator	146
Creating recovery media	146
Backing up your information	146
Performing a system recovery	147
Using the Windows recovery tools	147
Using f11 recovery tools (select products only)	148
Using Windows 7 operating system media	149
Battery replacement	150
Power Cord Set Requirements	153
General Requirements	153
Japanese Power Cord Requirements	153
Country-Specific Requirements	154
Statement of memory volatility	155
Nonvolatile memory usage	157
Questions and answers	159
Using HP Sure Start (select models only)	160
Specifications	161
TWR Specifications	161

HP EliteDesk 800 G3 Maintenance and Service Guide - Page 5

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