HP EliteDesk 800 G3 Maintenance and Service Guide - Page 119

Solving Network Problems continued

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Table 6-2 Solving Network Problems (continued) Diagnostics passes, but the computer does not communicate with the network. Cause Solution To access Control Panel in Windows 7, click Start, and then select Control Panel. To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel from the list of applications. Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network controller stops working without apparent cause. Cause The files containing the network drivers are corrupted. The cable is not securely connected. The network controller is defective. Solution Reinstall the network drivers using the Recovery Disc Set in Windows 7. If necessary, download the softpaq from the web (from a different computer). Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Contact an authorized service provider. New network card will not boot. Cause New network card may be defective or may not meet industrystandard specifications. Solution Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network server when attempting Remote System Installation. Cause Solution The network controller is not configured properly. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. Solving Network Problems 109

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Table 6-2
Solving Network Problems (continued)
Diagnostics passes, but the computer does not communicate with the network.
Cause
Solution
To access Control Panel in Windows 7, click
Start
, and then select
Control Panel
.
To access Control Panel in Windows 10, type
control panel
in
the taskbar search box, and then select
Control Panel
from the
list of applications.
Network controller stopped working when an expansion board was added to the computer.
Cause
Solution
The network controller requires drivers.
Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
Network controller stops working without apparent cause.
Cause
Solution
The
files
containing the network drivers are corrupted.
Reinstall the network drivers using the Recovery Disc Set in
Windows 7.
If necessary, download the softpaq from the web (from a
different
computer).
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely attached
to the correct device.
The network controller is defective.
Contact an authorized service provider.
New network card will not boot.
Cause
Solution
New network card may be defective or may not meet industry-
standard
specifications.
Install a working, industry-standard NIC, or change the boot
sequence to boot from another source.
Cannot connect to network server when attempting Remote System Installation.
Cause
Solution
The network controller is not
configured
properly.
Verify Network Connectivity, that a DHCP Server is present, and
that the Remote System Installation Server contains the NIC
drivers for your NIC.
Solving Network Problems
109