Cannot remove computer cover or access panel
..............................................................................
54
Poor performance
.............................................................................................................................
54
Computer powered off automatically and the power light blinks red four times and then
white two times
.................................................................................................................................
55
System does not turn on and the lights on the front of the computer are not blinking
..................
55
Solving power problems
......................................................................................................................................
56
Power supply shuts down intermittently
.........................................................................................
56
Computer turned off automatically, power light blinks red two times followed by a two-
second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights
continue blinking)
..............................................................................................................................
56
Power light blinks red four times followed by a two-second pause and the computer beeps
four times (Beeps stop after fifth iteration but lights continue blinking)
........................................
56
Solving hard drive problems
................................................................................................................................
57
Hard drive error occurs
......................................................................................................................
57
Disk transaction problem
..................................................................................................................
57
Drive not found (identified)
...............................................................................................................
57
Nonsystem disk/NTLDR missing message
.......................................................................................
58
Computer will not boot from hard drive
...........................................................................................
58
Computer seems to be locked up
......................................................................................................
59
Solving audio problems
.......................................................................................................................................
59
Sound cuts in and out
........................................................................................................................
59
Sound does not come out of the speaker or headphones
................................................................
59
Computer appears to be locked up while recording audio
...............................................................
60
Line-in jack is not functioning properly
............................................................................................
60
Solving printer problems
.....................................................................................................................................
60
Printer will not print
..........................................................................................................................
60
Printer will not turn on
......................................................................................................................
61
Printer prints garbled information
....................................................................................................
61
Printer will not print
..........................................................................................................................
61
Solving keyboard and mouse problems
..............................................................................................................
61
Keyboard commands and typing are not recognized by the computer
...........................................
61
Mouse does not respond to movement or is too slow
......................................................................
62
Solving hardware installation problems
.............................................................................................................
62
A new device is not recognized as part of the system
......................................................................
63
Computer will not start
.....................................................................................................................
63
Power light blinks red three times and then white two times
.........................................................
63
Solving network problems
..................................................................................................................................
64
Network driver does not detect network controller
.........................................................................
64
Network status link light never blinks
..............................................................................................
64
Diagnostics reports a failure
.............................................................................................................
65
Diagnostics passes, but the computer does not communicate with the network
...........................
65
v