HP EliteDesk 800 G8 Maintenance and Service Guide - Page 73

Diagnostics reports a failure, Diagnostics passes

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Cause Network driver is not properly loaded. System cannot autosense the network. Solution Reinstall network drivers. Disable autosensing capabilities, and force the system into the correct operating mode. Diagnostics reports a failure Use this information to troubleshoot the computer. Cause Solution The cable is not securely connected. Be sure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Be sure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of Be sure that the cable and device at the other end are operating the cable. correctly. The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause Network drivers are not loaded, or driver parameters do not match current configuration. The network controller is not configured for this computer. Solution Be sure that the network drivers are loaded and that the driver parameters match the configuration of the network controller. Be sure that the correct network client and protocol is installed. Select the Network and Sharing Center icon in the Control Panel, and configure the network controller. To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel from the list of applications. Network controller stopped working when an expansion board was added to the computer Use this information to troubleshoot the computer. Cause The network controller requires drivers. Solution Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network controller stops working without apparent cause Use this information to troubleshoot the computer. Solving network problems 65

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Cause
Solution
Network driver is not properly loaded.
Reinstall network drivers.
System cannot autosense the network.
Disable autosensing capabilities, and force the system into the
correct operating mode.
Diagnostics reports a failure
Use this information to troubleshoot the computer.
Cause
Solution
The cable is not securely connected.
Be sure that the cable is securely attached to the network
connector and that the other end of the cable is securely attached
to the correct device.
The cable is attached to the incorrect connector.
Be sure that the cable is attached to the correct connector.
There is a problem with the cable or a device at the other end of
the cable.
Be sure that the cable and device at the other end are operating
correctly.
The network controller is defective.
Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network
Use this information to troubleshoot the computer.
Cause
Solution
Network drivers are not loaded, or driver parameters do not
match current configuration.
Be sure that the network drivers are loaded and that the driver
parameters match the configuration of the network controller. Be
sure that the correct network client and protocol is installed.
The network controller is not configured for this computer.
Select the
Network and Sharing Center
icon in the
Control Panel
,
and configure the network controller. To access Control Panel in
Windows 10, type
control panel
in the taskbar search box,
and then select
Control Panel
from the list of applications.
Network controller stopped working when an expansion board was added to the
computer
Use this information to troubleshoot the computer.
Cause
Solution
The network controller requires drivers.
Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
Network controller stops working without apparent cause
Use this information to troubleshoot the computer.
Solving network problems
65