HP LaserJet 1020 HP LaserJet 1020 Printer - Software Technical Reference - Page 14

Purpose and scope - troubleshooting

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Introduction Purpose and scope This software technical reference (STR) provides information about and troubleshooting tips for the printing-system software for the HP LaserJet 1020 printer. This document is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end users, as appropriate. NOTE This STR describes drivers that are shipped on the printing-system software CD that comes with the product. This STR does not cover drivers that will become available on the Web. The following information is included in this STR: ■ Overview of driver and operating systems ■ Procedures for installing and uninstalling software components NOTE An addendum to this STR describes system modification information, including file lists and changes to registry keys. 2 Chapter 1 Introduction ENWW

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Purpose and scope
This software technical reference (STR) provides information about and troubleshooting tips for the
printing-system software for the HP LaserJet 1020 printer.
This document is prepared in an electronic format to serve as a quick-reference tool for Customer
Care Center (CCC) agents, support engineers, system administrators, management information
systems (MIS) personnel, and end users, as appropriate.
NOTE
This STR describes drivers that are shipped on the printing-system software CD that
comes with the product. This STR does
not
cover drivers that will become available on the
Web.
The following information is included in this STR:
■
Overview of driver and operating systems
■
Procedures for installing and uninstalling software components
NOTE
An addendum to this STR describes system modification information, including file
lists and changes to registry keys.
2
Chapter 1
Introduction
ENWW
Introduction