HP N7710 HP Scanjet N7710 Scanner Setup and Support Guide - Page 17

Scanner error codes - problems

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4 Troubleshooting English Scanner error codes For help responding to an error code, see the appropriate topics below. Error Code Description Error 02 SDRAM Error Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, contact HP Support. Error 03 USB Error 1. Check the USB connection between the scanner and the computer. 2. Use the Windows Device Manager tool to verify that the computer recognizes the scanner. The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel. 3. If the computer does not recognize the scanner, uninstall and then reinstall the scanner software. 4. If the problem persists, contact HP Support. Error 04 Paper Jam A document feeder paper jam has been detected. Open the hatch and clear the jam. Error 08 Hatch Open The hatch on the document feeder is open or not securely latched. Please close the hatch by pressing until you hear a click, and then rescan. Error 09 NVRAM ACCESS Press the Power switch to the off position. Wait 30 seconds, and Error then press the Power switch to the on position. If the message is still displayed, contact HP Support. Error 10 Motor Fail Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, contact HP Support. Error 18 Multipick Error The scanner detected that more than one page at a time was fed through the scanner. Follow these steps to resolve the error: 1. Remove the paper from the document feeder. 2. Sort through the stack to make sure the sheets are not stuck together. 3. Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide. 4. Replace the paper into the document feeder. If this error occurs when there is no paper feed error, the misfeed (multipick) detection sensor is not working correctly. Contact HP Support. NOTE: You can disable misfeed (multipick) detection in the TWAIN/ISIS Advanced Settings dialog box. Error 23 Lamp Error Press the Power switch to the off position to turn the scanner off. Wait 30 seconds, and then press the Power switch to the on position Troubleshooting 13

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4
Troubleshooting
Scanner error codes
For help responding to an error code, see the appropriate topics below.
Error Code
Description
Error 02 SDRAM Error
Press the
Power
switch to the off position. Wait 30 seconds, and
then press the
Power
switch to the on position. If the message is
still displayed, contact
HP Support
.
Error 03 USB Error
1.
Check the USB connection between the scanner and the
computer.
2.
Use the
Windows Device Manager
tool to verify that the
computer recognizes the scanner.
The
Windows Device Manager
tool is available on the
Hardware
tab of the
Systems
tool in the
Control Panel
.
3.
If the computer does not recognize the scanner, uninstall and
then reinstall the scanner software.
4.
If the problem persists, contact
HP Support
.
Error 04 Paper Jam
A document feeder paper jam has been detected. Open the hatch
and clear the jam.
Error 08 Hatch Open
The hatch on the document feeder is open or not securely latched.
Please close the hatch by pressing until you hear a click, and then
rescan.
Error 09 NVRAM ACCESS
Error
Press the
Power
switch to the off position. Wait 30 seconds, and
then press the
Power
switch to the on position. If the message is
still displayed, contact
HP Support
.
Error 10 Motor Fail
Press the
Power
switch to the off position. Wait 30 seconds, and
then press the
Power
switch to the on position. If the message is
still displayed, contact
HP Support
.
Error 18 Multipick Error
The scanner detected that more than one page at a time was fed
through the scanner. Follow these steps to resolve the error:
1.
Remove the paper from the document feeder.
2.
Sort through the stack to make sure the sheets are not stuck
together.
3.
Make sure the paper meets the size and weight specifications,
as specified in the scanner User Guide.
4.
Replace the paper into the document feeder.
If this error occurs when there is no paper feed error, the misfeed
(multipick) detection sensor is not working correctly. Contact HP
Support.
NOTE:
You can disable misfeed (multipick) detection in the
TWAIN/ISIS
Advanced Settings
dialog box.
Error 23 Lamp Error
Press the
Power
switch to the off position to turn the scanner off.
Wait 30 seconds, and then press the
Power
switch to the on position
Troubleshooting
13
English