HP N7710 HP Scanjet N7710 Scanner Setup and Support Guide - Page 19
USB cable, Add/Remove, Programs and Features, Control Panel, HP Scanjet N7710 Document ISIS/TWAIN, - scanjet drivers
UPC - 882780998599
View all HP N7710 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 19 highlights
English USB cable Check the physical connection to the scanner: • Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. • Ensure that the USB cable is securely connected between the scanner and the computer or USB hub. The trident icon on the USB cable faces up when the cable is properly connected to the scanner. To troubleshoot the USB connection: 1. Do one of the following tasks depending on how the scanner is connected to the computer: • If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable from the USB hub or the docking station, and then connect the USB cable directly to the computer. • If the USB cable is directly connected to the computer, plug it into another USB port on the computer. • Remove all other USB devices from the computer except for the keyboard and the mouse. 2. Turn the scanner off and then on. 3. Restart the computer. 4. After the computer has restarted, try using the scanner. If the scanner works and you changed the way it was connected to the computer in step 1, the communication problem might involve the USB hub or docking station. Leave the scanner directly connected to the computer. If the scanner does not work, uninstall and then reinstall the HP scanning software. Uninstall and then reinstall the HP Scanjet drivers and utilities If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP scanning drivers and utilities. 1. Disconnect the USB cable from the computer. 2. Use the Add/Remove tool (in Windows Vista, the Programs and Features tool) from the Control Panel to uninstall the following applications: • HP Scanjet N7710 Document ISIS/TWAIN • HP Scanjet Drivers and Tools 3. After the HP scanning software is removed, unplug the scanner from the electrical outlet. 4. Restart the computer. 5. Insert the HP Scanning Software CD in the computer CD drive. 6. Follow the onscreen instructions to install the HP scanning software. 7. After the HP scanning software has installed, connect the scanner to an electrical outlet, turn on the scanner, and then use the USB cable to connect the scanner to the computer. 8. Follow the onscreen instructions. Scanner does not work after installation 15