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HP OfficeJet 7510 User Guide - Page 116

Printer hardware issues, Get help from the printer control panel, Understand printer reports

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Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose and fix the issue. The HP Print and Scan Doctor may not be available in all languages. Printer hardware issues TIP: Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is only available in some languages. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. Printhead alignment fails ● If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails. ● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. To clean the printhead, see Maintain the printhead and ink cartridges. ● If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. Resolve printer failure Complete the following steps to resolve such problems. 1. Press (the Power button) to turn off the printer. 2. Unplug the power cord, and then plug in the power cord again. 3. Press (the Power button) to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. Get help from the printer control panel You can use the printer's help topics to learn more about the printer, and some help topics include animations that guide you through procedures, such as clearing jams. To open the help topics from the printer control panel, touch (Help) from the Home screen. Understand printer reports You can print the following reports to help troubleshoot problems with the printer. ● Printer status report ● Network configuration page ● Print quality report ● Wireless test report 104 Chapter 10 Solve a problem ENWW

Section	Page
How do I?	13
Get started	14
Accessibility	14
HP EcoSolutions (HP and the Environment)	14
Manage Power	15
Optimize Printing Supplies	15
Understand the printer parts	16
Front view	16
Printing supplies area	17
Back view	17
Use the printer control panel	18
Overview of buttons and lights	18
Control panel display icons	18
Change printer settings	19
Paper basics	20
Recommended papers for printing	20
Order HP paper supplies	22
Tips for selecting and using paper	22
Load paper	23
Load an original on the scanner glass	29
Load an original in the document feeder	30
Update the printer	31
Open the HP printer software (Windows)	32
Print	33
Print documents	33
Print brochures	34
Print on envelopes	35
Print photos	36
Print on special and custom-size paper	38
Print with AirPrint™	39
Tips for print success	40
Copy and scan	43
Copy	43
Scan	43
Scan to a computer	44
Scan to a memory device	45
Scan to Email	45
Set up Scan to Email	46
Scan a document or photo to email	46
Change account settings	47
Scan using Webscan	47
Scanning documents as editable text	48
Scan documents as editable text	48
Guidelines for scanning documents as editable text	49
Create a new scan shortcut (Windows)	50
Change scan settings (Windows)	51
Tips for copy and scan success	51
Fax	53
Send a fax	53
Send a standard fax	53
Send a standard fax from the computer	54
Send a fax from a phone	54
Send a fax using monitor dialing	55
Send a fax using printer memory	55
Send a fax to multiple recipients	56
Send a fax in Error Correction Mode	56
Receive a fax	57
Receive a fax manually	57
Set up backup fax	58
Reprint received faxes from memory	58
Forward faxes to another number	59
Set automatic reduction for incoming faxes	59
Block unwanted fax numbers	60
Receive faxes using HP Digital Fax	61
Set up phone book contacts	62
Create and edit a phone book contact	62
Create and edit a group phone book contact	63
Delete phone book contacts	63
Print a list of phone book contacts	64
Change fax settings	64
Configure the fax header	64
Set the answer mode (Auto answer)	65
Set the number of rings before answering	65
Change the answer ring pattern for distinctive ring	65
Set the dial type	66
Set the redial options	66
Set the fax speed	67
Set the fax sound volume	67
Fax and digital phone services	68
Fax on Voice over Internet Protocol	68
Use reports	69
Print fax confirmation reports	69
Print fax error reports	70
Print and view the fax log	70
Clear the fax log	70
Print the details of the last fax transaction	71
Print a Caller ID Report	71
View the Call History	71
Web Services	72
What are Web Services?	72
Set up Web Services	72
Use Web Services	74
HP ePrint	74
HP Printables	74
Remove Web Services	75
Work with ink cartridges	76
Information on ink cartridges and the printhead	76
Check the estimated ink levels	76
Printing with black or color ink only	77
Replace the ink cartridges	78
Order ink cartridges	79
Store printing supplies	79
Anonymous usage information storage	80
Ink cartridge warranty information	80
Network setup	81
Set up the printer for wireless communication	81
Before you begin	81
Set up the printer on your wireless network	82
Change the connection type	82
Test the wireless connection	83
Turn on or off the wireless capability of the printer	83
Change network settings	84
Use Wi-Fi Direct	85
Printer management tools	88
Toolbox (Windows)	88
HP Utility (OS X)	88
Embedded web server	88
About cookies	89
Open the embedded web server	89
Embedded web server cannot be opened	90
Solve a problem	91
Jams and paper-feed issues	91
Clear a paper jam	91
Read general instructions in the Help for clearing paper jams	91
Clear a print carriage jam	95
Read general instructions in the Help for clearing a print carriage jams	95
Learn how to avoid paper jams	95
Solve paper-feed problems	96
Printing issues	97
Fix problems with page not printing (unable to print)	97
Read general instructions in the Help for unable to print issues	97
Fix print quality issues	101
Read general instructions in the Help for resolving print quality issues	101
Copy issues	104
Scan issues	105
Fax issues	105
Run the fax test	105
What to do if the fax test failed	106
Troubleshoot fax problems.	110
Read general instructions in the Help for specific fax problems	110
The display always shows Phone Off Hook	110
The printer is having problems sending and receiving faxes	110
The printer cannot receive faxes, but can send faxes	112
The printer cannot send faxes, but can receive faxes	113
Fax tones are recorded on my answering machine	113
The computer cannot receive faxes (HP Digital Fax)	114
Network and connection issues	114
Fix wireless connection	114
Find network settings for wireless connection	114
Fix Wi-Fi Direct connection	115
Convert USB connection to wireless	115
Fix Ethernet connection	115
Printer hardware issues	116
Get help from the printer control panel	116
Understand printer reports	116
Printer status report	117
Network configuration page	117
Print quality report	117
Wireless test report	117
Web access report	117
Solve problems using Web Services	118
Maintain the printer	118
Clean the scanner glass	118
Clean the exterior	120
Clean the document feeder	120
Maintain the printhead and ink cartridges	121
Restore defaults and settings	122
HP support	123
Technical information	125
Specifications	125
Regulatory information	128
Regulatory Model Number	129
FCC statement	129
Notice to users in Korea	129
VCCI (Class B) compliance statement for users in Japan	130
Notice to users in Japan about the power cord	130
Noise emission statement for Germany	130
Visual display workplaces statement for Germany	130
Notice to users of the U.S. telephone network: FCC requirements	131
Notice to users of the Canadian telephone network	132
Notice to users of the German telephone network	132
Australia wired fax statement	132
European Union Regulatory Notice	133
Products with external AC Adapters	133
Products with wireless functionality	133
European telephone network declaration (Modem/Fax)	133
Declaration of conformity	134
Regulatory information for wireless products	135
Exposure to radio frequency radiation	135
Notice to users in Brazil	135
Notice to users in Canada	136
Notice to users in Taiwan	136
Notice to users in Mexico	137
Notice to users in Japan	137
Notice to users in Korea	137
Environmental product stewardship program	137
European Union Commission Regulation 1275/2008	138
Paper use	138
Plastics	138
Material safety data sheets	138
Recycling program	138
HP inkjet supplies recycling program	138
Disposal of waste equipment by users	139
Power consumption	139
Chemical substances	139
Battery disposal in Taiwan	139
Battery notice for Brazil	139
California Perchlorate Material Notice	140
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	141
The Table of Hazardous Substances/Elements and their Content (China)	142
Restriction of hazardous substance (Ukraine)	142
EU Battery Directive	143
Restriction of hazardous substance (India)	144
EPEAT	144
China SEPA Eco Label User Information	144
China Energy Label for Printer, Fax and Copier	145
Additional fax setup	146
Set up faxing (parallel phone systems)	146
Select the correct fax setup for your home or office	147
Case A: Separate fax line (no voice calls received)	149
Case B: Set up the printer with DSL	150
Case C: Set up the printer with a PBX phone system or an ISDN line	151
Case D: Fax with a distinctive ring service on the same line	151
Case E: Shared voice/fax line	152
Case F: Shared voice/fax line with voice mail	154
Case G: Fax line shared with computer modem (no voice calls received)	155
Set up the printer with a computer dial-up modem	155
Set up the printer with a computer DSL/ADSL modem	156
Case H: Shared voice/fax line with computer modem	157
Shared voice/fax with computer dial-up modem	157
Shared voice/fax with computer DSL/ADSL modem	159
Case I: Shared voice/fax line with answering machine	160
Case J: Shared voice/fax line with computer modem and answering machine	162
Shared voice/fax line with computer dial-up modem and answering machine	162
Shared voice/fax line with computer DSL/ADSL modem and answering machine	164
Case K: Shared voice/fax line with computer dial-up modem and voice mail	166
Test fax setup	167

Match case Limit results 1 per page

Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose

and ﬁx the issue. The HP Print and Scan Doctor may not be available in all languages.

Printer hardware issues

TIP:

Run the

HP Print and Scan Doctor to diagnose and automatically ﬁx printing, scanning, and copying

issues. The application is only available in some languages.

The printer shuts down unexpectedly

●

Check the power and power connections.

●

Make sure the printer's power cord is connected ﬁrmly to a functioning power outlet.

Printhead alignment fails

●

If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.

If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.

●

If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a

defective sensor. To clean the printhead, see

Maintain the printhead and ink cartridges.

●

If cleaning the printhead does not solve the problem, contact HP support. Go to

www.hp.com/

support .

This website provides information and utilities that can help you correct many common printer

problems. If prompted, select your country/region, and then click

All HP Contacts

for information on

calling for technical support.

Resolve printer failure

Complete the following steps to resolve such problems.

Press

(the Power button) to turn oﬀ the printer.

Unplug the power cord, and then plug in the power cord again.

Press

(the Power button) to turn on the printer.

If this problem persists, write down the error code provided in the message, and then contact HP support. For

more information about contacting HP support, see

HP support.

Get help from the printer control panel

You can use the printer’s help topics to learn more about the printer, and some help topics include animations

that guide you through procedures, such as clearing jams.

To open the help topics from the printer control panel, touch

(

Help

) from the Home screen.

Understand printer reports

You can print the following reports to help troubleshoot problems with the printer.

●

Printer status report

●

Network

conﬁguration

page

●

Print quality report

●

Wireless test report

104

Chapter 10

Solve a problem

ENWW