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HP PSC 2350 User Guide - Page 104

Software installation troubleshooting, HP Director, Picture, Scan Document, HP Gallery - printer troubleshooting

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Troubleshooting information Software installation troubleshooting If you encounter a software problem during installation, see the topics below for a possible solution. If you encounter a hardware problem during installation, see Hardware setup troubleshooting. During a normal installation of the HP all-in-one software, the following things occur: ● The HP all-in-one CD-ROM runs automatically ● The software installs ● Files are copied to your hard drive ● You are requested to plug in the HP all-in-one ● A green OK and check mark appear on an installation wizard screen ● You are requested to restart your computer ● The registration process runs If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following: ● Start the HP Director and check to make sure the following icons appear: Scan Picture, Scan Document, and HP Gallery. For information on starting HP Director, see the onscreen HP Image Zone Help that came with your software. If the icons do not appear immediately, you might need to wait a few minutes for the HP all-in-one to connect to your computer. Otherwise, see Some of the icons are missing in the HP Director. ● Open the Printers dialog box and check to see that the HP all-in-one is listed. ● Look in the system tray at the far right of the Windows taskbar for an HP all-in-one icon. This indicates that the HP all-in-one is ready. When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Solution Do the following: 1 From the Windows Start menu, click Run. 2 In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK. The minimum system checks screen appears Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. A red X appears on the USB connect prompt Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed. Do the following: 1 Verify that the control panel overlay is firmly attached, and then unplug the HP all-in-one and then plug it in again. User Guide 101

Section	Page
Contents	4
HP all-in-one overview	8
The HP all-in-one at a glance	8
Control panel overview	9
Control panel features	10
Color graphics display icons	12
Color graphics display screen saver	12
Menu Overview	12
Copy Menu	12
Scan To menu	12
Photo Menu	13
Proof Sheet Menu	13
Setup Menu	13
Use the HP Image Zone to do more with your HP all-in-one	14
Access the HP Image Zone software (Windows)	14
Open the HP Image Zone software (Macintosh OS X v10.1.5 or later)	15
Open the HP Image Zone window	16
Display the HP Image Zone Dock menu	17
Access the HP Image Zone software (Macintosh OS earlier than X v10.1.5)	18
Find more information	20
Connection information	22
Supported connection types	22
Connect using a USB cable	22
Use Windows printer sharing	23
Use printer sharing (Macintosh OS X)	23
Set up the HP JetDirect 175x	23
Use Webscan	25
Work with photos	26
Transfer photos	26
Transfer photos using a Windows PC	26
Transfer photos using a Macintosh	27
Edit photos	27
Edit photos using a Windows PC	27
Edit photos using a Macintosh	28
Share photos	29
Share photos using a Windows PC	29
Share photos using a Macintosh	29
Print photos	29
Print photos using a Windows PC	29
Print photos using a Macintosh	30
Load originals and load paper	32
Load an original	32
Choose papers for printing and copying	33
Recommended papers	33
Papers to avoid	33
Load paper	34
Load full-size paper	34
Load 10 by 15 cm (4 by 6 inch) photo paper	36
Load postcards or Hagaki cards	36
Load envelopes	37
Load other types of paper	37
Avoid paper jams	38
Use a memory card or PictBridge camera	40
The memory card slots and camera port	40
Transfer photos to your computer	41
Print photos from a proof sheet	42
Print a proof sheet	42
Complete the proof sheet	43
Scan a proof sheet	44
Set photo print options	44
Use the print options menu to set photo print options	45
Change print options	46
Set new photo print options defaults	46
Use the edit features	47
Print photos directly from a memory card	47
Print individual photos	48
Create borderless prints	48
Deselect photos	48
Print photos from a PictBridge-compatible digital camera	49
Print the current photo	49
Print a DPOF file	49
Use the slide show feature	50
View or print photos in a slide show	50
Share photos through HP Instant Share	51
Use the HP Image Zone	51
Use the copy features	52
Set the copy paper size	52
Set the copy paper type	53
Increase copy speed or quality	54
Change default copy settings	55
Make multiple copies of the same original	55
Copy a two-page black-and-white document	55
Make a 10 by 15 cm (4 by 6 inch) borderless copy of a photo	56
Copy a 10 by 15 cm (4 by 6 inch) photo onto a full-size page	57
Copy a photo several times on one page	58
Resize an original to fit onto letter or A4 paper	58
Copy a faded original	59
Copy a document that has been faxed several times	60
Enhance light areas of your copy	60
Make a poster	61
Prepare a color iron-on transfer	61
Stop copying	62
Use the scan features	64
Scan to an application	64
Send a scan to an HP Instant Share destination	65
Send a scan to a memory card	65
Stop scanning	66
Print from your computer	68
Print from a software application	68
Change the print settings	69
Windows users	69
Macintosh users	70
Stop a print job	70
To stop a print job from the HP all-in-one	70
Use HP Instant Share	72
Overview	72
Get started	72
Send images using your HP all-in-one	73
Send photos from a memory card	73
Send a scanned image	74
Send images using your computer	76
Send images using the HP Image Zone software (Windows)	76
Send images using the HP Instant Share client application software (Macintosh OS X v10.1.5 and later)	77
Share images using the HP Director (Macintosh OS earlier than X v10.1.5)	78
Order supplies	80
Order paper, transparency film, or other media	80
Order print cartridges	80
Order other supplies	81
Maintain your HP all-in-one	82
Clean the HP all-in-one	82
Clean the glass	82
Clean the lid backing	82
Clean the exterior	83
Check the estimated ink levels	83
Print a self-test report	83
Work with print cartridges	84
Handle the print cartridges	85
Replace the print cartridges	85
Use a photo print cartridge	88
Use the print cartridge protector	89
Align the print cartridges	90
Clean the print cartridges	90
Clean the print cartridge contacts	91
Clean the area around the ink nozzles	92
Change the device settings	93
Set the power save time	93
Set the prompt delay time	94
Restore the factory defaults	94
Troubleshooting information	96
Before you call HP Support	96
View the Readme file	97
Setup troubleshooting	97
Hardware setup troubleshooting	97
Software installation troubleshooting	104
Uninstall and reinstall the software	106
Operational troubleshooting	108
Paper troubleshooting	108
Print cartridge troubleshooting	109
Photo memory card troubleshooting	109
Device update	110
Device update (Windows)	110
Device update (Macintosh)	111
Get HP support	112
Get support and other information from the Internet	112
HP customer support	112
Access your serial number and service ID	112
Call in North America during warranty	113
Call elsewhere in the world	113
Call in Australia post-warranty	115
Call HP Korea customer support	116
Call HP Japan support	116
HP Quick Exchange Service (Japan)	117
Prepare your HP all-in-one for shipment	117
Warranty information	120
Duration of limited warranty	120
Warranty service	120
Warranty upgrades	120
Returning your HP all-in-one for service	120
Hewlett-Packard limited global warranty statement	121
Extent of limited warranty	121
Limitations of warranty	121
Limitations of liability	121
Local law	122
Limited warranty information for EU countries/regions	122
Technical information	124
System requirements	124
Paper specifications	124
Paper-tray capacities	124
Paper sizes	125
Print margin specifications	126
Print specifications	126
Copy specifications	126
Memory card specifications	127
Scan specifications	127
Physical specifications	127
Power specifications	127
Environmental specifications	128
Additional specifications	128
Environmental product stewardship program	128
Protecting the environment	128
Ozone production	128
Energy consumption	128
Paper use	128
Plastics	129
Material safety data sheets	129
Recycling program	129
HP inkjet supplies recycling program	129
Regulatory notices	129
Regulatory model identification number	129
FCC statement	129
Notice to users in Australia	130
Notice to users in Japan (VCCI-2)	130
Notice to users in Korea	130
Declaration of conformity (European Economic Area)	130
Declaration of conformity	131

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Software installation troubleshooting

If you encounter a software problem during installation, see the topics below for a

possible solution. If you encounter a hardware problem during installation, see

Hardware setup troubleshooting

During a normal installation of the HP all-in-one software, the following things occur:

●

The HP all-in-one CD-ROM runs automatically

●

The software installs

●

Files are copied to your hard drive

●

You are requested to plug in the HP all-in-one

●

A green OK and check mark appear on an installation wizard screen

●

You are requested to restart your computer

●

The registration process runs

If any of these things did not occur, there might be a problem with the installation. To

check the installation on a PC, verify the following:

●

Start the

HP Director

and check to make sure the following icons appear:

Scan

Picture

Scan Document

, and

HP Gallery

. For information on starting

HP Director

, see the onscreen

HP Image Zone Help

that came with your

software. If the icons do not appear immediately, you might need to wait a few

minutes for the HP all-in-one to connect to your computer. Otherwise, see

Some of

the icons are missing in the HP Director

●

Open the Printers dialog box and check to see that the HP all-in-one is listed.

●

Look in the system tray at the far right of the Windows taskbar for an HP all-in-one

icon. This indicates that the HP all-in-one is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution

Do the following:

From the Windows

Start

menu, click

Run

In the

Run

dialog box, enter

d:\setup.exe

(if your CD-ROM drive is not

assigned to drive letter D, enter the appropriate drive letter), and then click

The minimum system checks screen appears

Solution

Your system does not meet the minimum requirements to install the software. Click

Details

to see what the specific problem is, and then correct the problem before

attempting to install the software.

A red X appears on the USB connect prompt

Solution

Normally, a green check appears indicating that the plug and play is successful. A

red X indicates that the plug and play failed.

Do the following:

Verify that the control panel overlay is firmly attached, and then unplug the

HP all-in-one and then plug it in again.

User Guide

101

Troubleshooting information