HP PSC 2350 User Guide - Page 108

Operational troubleshooting, Paper troubleshooting

Get HP PSC 2350 - All-in-One Printer PDF manuals and user guides View all HP PSC 2350 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 108 highlights

Troubleshooting information 2 Double-click the Applications: HP All-in-One Software folder. 3 Double-click HP Uninstaller. Follow the onscreen instructions. 4 After the software is uninstalled, disconnect your HP all-in-one, and then restart your computer. Note It is important that you disconnect your HP all-in-one before restarting your computer. Do not connect the HP all-in-one to your computer until after you have reinstalled the software. 5 To reinstall the software, insert the HP all-in-one CD-ROM into your computer's CD-ROM drive. 6 On the desktop, open the CD-ROM and then double-click HP all-in-one installer. 7 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP all-in-one. Operational troubleshooting The HP PSC 2350 series all-in-one troubleshooting section in the HP Image Zone contains troubleshooting tips for some of the most common issues associated with your HP all-in-one. To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages. To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose HP PSC 2350 series all-in-one Troubleshooting in the Help Viewer. If you have Internet access, you can get help from the HP website at www.hp.com/ support. The website also provides answers to frequently asked questions. Paper troubleshooting To help avoid paper jams, only use paper types that are recommended for your HP allin-one. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support. Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper tray. For more information, see Avoid paper jams. If paper does become jammed in your device, follow these instructions to clear the paper jam. Paper has jammed the HP all-in-one Solution 1 Press in the tab on the left side of the rear clean-out door to release the door. Remove the door by pulling it away from the HP all-in-one. User Guide 105

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
2
Double-click the
Applications:
HP All-in-One Software
folder.
3
Double-click
HP Uninstaller
.
Follow the onscreen instructions.
4
After the software is uninstalled, disconnect your HP all-in-one, and then restart
your computer.
Note
It is important that you disconnect your HP all-in-one before restarting your
computer. Do not connect the HP all-in-one to your computer until after you
have reinstalled the software.
5
To reinstall the software, insert the HP all-in-one CD-ROM into your computer’s
CD-ROM drive.
6
On the desktop, open the CD-ROM and then double-click
HP all-in-one installer
.
7
Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with your HP all-in-one.
Operational troubleshooting
The
HP PSC 2350 series all-in-one
troubleshooting section in the
HP Image Zone
contains troubleshooting tips for some of the most common issues associated with your
HP all-in-one.
To access the troubleshooting information from a Windows computer, go to the
HP Director
, click
Help
, and then choose
Troubleshooting and Support
.
Troubleshooting is also available through the Help button that appears on some error
messages.
To access troubleshooting information from Macintosh OS X v10.1.5 and later, click the
HP Image Zone
icon in the Dock, select
Help
from the menu bar, choose
HP Image
Zone Help
from the
Help
menu, and then choose
HP PSC 2350 series all-in-one
Troubleshooting
in the Help Viewer.
If you have Internet access, you can get help from the HP website at
www.hp.com/
support
.
The website also provides answers to frequently asked questions.
Paper troubleshooting
To help avoid paper jams, only use paper types that are recommended for your HP all-
in-one. For a list of recommended papers, see the onscreen
HP Image Zone Help
, or
go to
www.hp.com/support
.
Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper
tray. For more information, see
Avoid paper jams
.
If paper does become jammed in your device, follow these instructions to clear the
paper jam.
Paper has jammed the HP all-in-one
Solution
1
Press in the tab on the left side of the rear clean-out door to release the door.
Remove the door by pulling it away from the HP all-in-one.
User Guide
105
Troubleshooting information