HP Pavilion n6398 HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 103
Network Problems
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Troubleshooting Your Computer Troubleshooting Techniques Network Problems If the built-in network adapter doesn't connect to the LAN • Check all cables and connections. Try connecting at a different network station, if available. • If the green light next to the LAN port does not light, the LAN cable may not be connected to the network or the network may be down. Try connecting a different computer to the cable. • For Windows ME, 95 or 98, open Network in Control Panel. Make sure you have the correct clients and protocols installed. • Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 meters (330 feet). • Click Start, Help, and use the Network Troubleshooter. • Click Start, Settings, Control Panel, System and open the hardware Device Manager. If the network interface is disabled, try to enable it. If it has a conflict, try disabling another device. • Run the LAN diagnostic software-run c:\hp\Drivers\Lan\Windiag\Setup to install the software. If you can't browse the Network Neighborhood • Check with your network administrator to make sure NetBEUI protocol is supported on the network. • Click Start, Find, Find Computer to look for a computer. If you can't log in to Netware servers • If a Netware server is using IPX/SPX protocol, you may need to force your frame type to match the server's frame type. Check with your network administrator. If the computer stops responding after booting • Check whether you have a TCP/IP network with no DHCP server. This can cause a long delay at startup because DHCP is enabled. Contact your network administrator to determine the proper TCP/IP configuration. Reference Guide 103