HP Pavilion n6398 HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 110

Open the hardware Device Manager, then double-click Ports COM & LPT.

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Page 110 highlights

Troubleshooting Your Computer Troubleshooting Techniques • Make sure the serial port is enabled in BIOS Setup-see "To run the BIOS Setup utility" on page 78. • Disable the internal modem: 1. Click Start, Settings, Control Panel, then double-click System. 2. Open the hardware Device Manager. 3. Double-click Modem to list the current modem devices. 4. Double-click the internal modem, then select the option to disable the modem. • Check the port settings in Control Panel: 1. Click Start, Settings, Control Panel, then double-click System. 2. Open the hardware Device Manager, then double-click Ports (COM & LPT). If the serial or parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel: 1. Click Start, Settings, Control Panel, then double-click System. 2. Open the hardware Device Manager, then double-click Ports (COM & LPT). • Use the BIOS Setup utility to make sure the serial and parallel ports are enabled-see "To run the BIOS Setup utility" on page 78. • Test the ports with the DiagTools diagnostics. See "Testing the Hardware" on page 113. If the USB port is not working • Contact the vendor of the peripheral device-as well as HP-for the latest versions of the USB drivers. • Check the port settings in Control Panel: 1. Click Start, Settings, Control Panel, then double-click System. 2. Open the hardware Device Manager, then double-click Universal Serial Bus Controller. • Contact the vendor of the peripheral device-and the HP Notebook Web site (www.hp.com/notebooks)-for the latest version of the driver for the device. • Test the USB port with the DiagTools diagnostics. See "Testing the Hardware" on page 113. 110 Reference Guide

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Troubleshooting Your Computer
Troubleshooting Techniques
110
Reference Guide
•
Make sure the serial port is enabled in BIOS Setup—see “To run the BIOS Setup
utility” on page 78.
•
Disable the internal modem:
1.
Click Start, Settings, Control Panel, then double-click System.
2. Open the hardware Device Manager.
3.
Double-click Modem to list the current modem devices.
4.
Double-click the internal modem, then select the option to disable the modem.
•
Check the port settings in Control Panel:
1.
Click Start, Settings, Control Panel, then double-click System.
2.
Open the hardware Device Manager, then double-click Ports (COM & LPT).
If the serial or parallel port is not working
•
Make sure the port connection is secure.
•
Check the port settings in Control Panel:
1.
Click Start, Settings, Control Panel, then double-click System.
2.
Open the hardware Device Manager, then double-click Ports (COM & LPT).
•
Use the BIOS Setup utility to make sure the serial and parallel ports are enabled—see
“To run the BIOS Setup utility” on page 78.
•
Test the ports with the DiagTools diagnostics. See “Testing the Hardware” on
page 113.
If the USB port is not working
•
Contact the vendor of the peripheral device—as well as HP—for the latest versions of
the USB drivers.
•
Check the port settings in Control Panel:
1.
Click Start, Settings, Control Panel, then double-click System.
2.
Open the hardware Device Manager, then double-click Universal Serial Bus
Controller.
•
Contact the vendor of the peripheral device—and the HP Notebook Web site
(www.hp.com/notebooks)—for the latest version of the driver for the device.
•
Test the USB port with the DiagTools diagnostics. See “Testing the Hardware” on
page 113.