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HP Photosmart A530 User Guide - Page 39

Troubleshooting, Software installation issues, The installation failed

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7 Troubleshooting Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. TIP: HP recommends using a USB cable 3 meters (10 feet) or less in length. Using a longer USB cable may cause errors. This section contains the following topics: • Software installation issues • Printing and hardware issues • Bluetooth printing problems • Device messages Software installation issues This section contains the following topics: • The installation failed • The Found New Hardware Wizard appears when I connect the printer to a Windows computer. • The printer does not appear in Printers and Faxes (Windows only) • The installation did not start automatically The installation failed Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn off virus software • Solution 2: Accept the license agreement during installation • Solution 3: Retry the installation Solution 1: Turn off virus software Solution: 1. Uninstall the printer software: Windows users a. From the Windows Start menu, go to Programs > HP > HP Photosmart A530 series > Uninstall. b. Follow the onscreen instructions. Software installation issues 37

Section	Page
Contents	3
HP Photosmart A530 series User Guide	7
Get started	9
How do I?	9
Find more information	9
The HP Photosmart at a glance	10
Control panel buttons and indicator lights	11
Printer menus	12
How to use the Printer menu	12
Printer menu options	13
Paper basics	15
Choose the best paper for the job	15
Load your paper	15
Print without a computer	17
Print from a memory card	17
Supported memory cards	17
Print photos from a memory card	18
Remove a memory card	19
Print from a PictBridge-certified camera or device	19
Print from a Bluetooth device	20
Creative options	21
Enhance your photos	21
Print from a computer	23
Printer software	23
Transfer photos to a computer	23
Enhance your photos	25
Change the print settings for the print job	26
Change the print quality	26
Change the paper type	27
Change the paper size	27
Print photos	28
Print borderless photos	28
Print photos with a border	29
Print postcards	30
Print panoramic photos	30
Print on index cards and other small media	31
HP Photosmart software	32
Maintenance	33
Align the print cartridge	33
Clean the print cartridge automatically	33
View estimated ink levels	34
Insert or replace the print cartridge	34
Remove ink from your skin and clothing	36
Print a test page	36
Print a sample page	36
Store the printer and print cartridge	36
Store the printer	36
Store the print cartridge	37
Troubleshooting	39
Software installation issues	39
The installation failed	39
The Found New Hardware Wizard appears when I connect the printer to a Windows computer.	40
The printer does not appear in Printers and Faxes (Windows only)	41
The installation did not start automatically	41
Printing and hardware issues	42
The printer is plugged in, but it will not turn on.	43
The printout did not appear	44
The computer and printer lost communication	44
The printer would not print when it was connected to the computer with a USB cable through another U ...	45
An Unknown device message appeared (Windows only)	46
The document or photo did not print using the selected default print settings	46
The printer did not print borderless photos	47
Could not save photos from the computer to the memory card	48
A blank page came out of the printer	48
Parts of the printed document are missing or are in the wrong place	48
Print quality is poor	48
Bluetooth printing problems	49
My Bluetooth device cannot find the printer.	50
Print quality is poor.	50
The photo printed with borders.	50
Device messages	51
Shop for ink supplies	55
HP support and warranty	57
Check the HP support Web site first	57
HP support by phone	57
Phone support period	57
Placing a call	58
After the phone support period	58
Additional warranty options	58
Specifications	59
System requirements	59
Printer specifications	59
Regulatory and environmental information	61
Regulatory notices	61
FCC statement	62
LED indicator statement	62
Noise emission statement for Germany	62
VCCI (Class B) compliance statement for users in Japan	63
Notice to users in Japan about power cord	63
Environmental product stewardship program	63
Paper use	63
Plastics	63
Material safety data sheets	63
Recycling program	64
HP inkjet supplies recycling program	64
Power consumption	64
Disposal of Waste Equipment by Users in Private Households in the European Union	65
EU Declaration of Conformity	66