HP ProBook 6360b HP ProtectTools Getting Started - Windows 7 and Windows Vista - Page 114

What to do when a password is rejected, Start, Control Panel, Regional and Language Options, Languages

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What to do when a password is rejected Passwords can be rejected for the following reasons: ● A user is using an IME that is not supported. This is a common issue with double-byte languages (Korean, Japanese, Chinese). To resolve this issue: 1. Click Start, click Control Panel, and then click Regional and Language Options. 2. Click the Languages tab. 3. Click the Details button. 4. On the Settings tab, click the Add button to add a supported keyboard (add U.S. keyboards under Chinese Input Language). 5. Set the supported keyboard for default input. 6. Restart HP ProtectTools, and then enter the password again. ● A user is using a character that is not supported. To resolve this issue: 1. Change the Windows password so that it uses only supported characters. Unsupported characters are listed in Special key handling on page 104. 2. Run the Security Manager Setup Wizard again, and then enter the new Windows password. 106 Chapter 11 Localized password exceptions

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What to do when a password is rejected
Passwords can be rejected for the following reasons:
●
A user is using an IME that is not supported. This is a common issue with double-byte
languages (Korean, Japanese, Chinese). To resolve this issue:
1.
Click
Start
, click
Control Panel
, and then click
Regional and Language Options
.
2.
Click the
Languages
tab.
3.
Click the
Details
button.
4.
On the
Settings
tab, click the
Add
button to add a supported keyboard (add U.S.
keyboards under Chinese Input Language).
5.
Set the supported keyboard for default input.
6.
Restart HP ProtectTools, and then enter the password again.
●
A user is using a character that is not supported. To resolve this issue:
1.
Change the Windows password so that it uses only supported characters. Unsupported
characters are listed in
Special key handling
on page
104
.
2.
Run the Security Manager Setup Wizard again, and then enter the new Windows
password.
106
Chapter 11
Localized password exceptions