HP ProLiant BL420c HP Service Pack for ProLiant User Guide - Page 22

6 Support and other resources SPP support policy For the support period of each active SPP, see the HP Service Pack for ProLiant Release Notes on the SPP documentation page: http://www.hp.com/go/spp/documentation Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Active Health System log (HP ProLiant Gen8 servers only) Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see "Downloading the Active Health System (AHS) log (for Gen8 servers only)" (page 18). • OA SHOW ALL report (for HP BladeSystem products only) For information on obtaining the OA SHOW ALL report, see: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us& objectID=c02843807 • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level How to contact HP Use the following methods to contact HP technical support: • See the Contact HP worldwide website: http://www.hp.com/go/assistance • Use the Contact HP link on the HP Support Center website: http://www.hp.com/go/hpsc • In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored. Subscription service HP recommends that you register your product at the Subscriber's Choice website: http://www.hp.com/go/subscriberschoice After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources. 22 Support and other resources