HP ProLiant BL420c HP Service Pack for ProLiant User Guide - Page 3

Contents 1 Introduction to SPP 4 Basic concepts...4 SPP release versions...4 SPP format...4 Hot fixes...4 Online deployment mode...4 Offline deployment mode...5 Automatic versus interactive mode 5 Operating system support...6 Special considerations for using SPP with Linux operating systems 6 Special considerations for using SPP with VMware 6 Trusted platform module...6 Log and debug files...7 2 Downloading and installing an SPP 8 3 Staging an SPP 9 Using the HP USB Key Utility...9 Mounting an ISO...11 Copying the SPP to a hard drive 11 Adding components to or removing components from an SPP 11 Creating a custom ISO...12 4 Deploying an SPP 13 Disabling BitLocker to permit firmware updates 13 Deploying with the HP SUM GUI 14 Updating firmware and software with Intelligent Provisioning (for Gen8 servers only 14 5 Troubleshooting 16 Collecting debug information 16 Downloading the Active Health System (AHS) log (for Gen8 servers only 18 Downloading the AHS log using AHSdownload 18 Downloading the AHS log using iLO 18 Downloading the AHS log using Intelligent Provisioning 19 Sending the AHS log file to HP Support 21 6 Support and other resources 22 SPP support policy...22 Information to collect before contacting HP 22 How to contact HP...22 Subscription service...22 Related information...23 Typographic conventions...23 HP Insight Remote Support software 24 7 Documentation feedback 26 A Acronyms and abbreviations 27 Index...29 Contents 3