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HP StorageWorks 2/64 HP StorageWorks Core Switch 2/64 and SAN Director 2/128 I - Page 78

Diagnostics and troubleshooting overview

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NOTE: If a Status LED on the WWN bezel flashes, the Power LED on the WWN bezel also flashes, for increased visibility. Diagnostics and troubleshooting overview For information about troubleshooting the entire fabric, refer to the HP StorageWorks procedures user guide for the Fabric OS version running on your switch. The Core Switch 2/64 and the SAN Director 2/128 include a number of diagnostic aids to assist with troubleshooting, including LEDs on the hardware, commands that display current status, diagnostic tests for hardware and software, and error messages. In addition, a number of optional management tools are available, such as Fabric Manager, Fabric Watch, and Advanced Performance Monitoring. If the switch does not operate as expected, use the following steps to diagnose the problem: • Check the LEDs and refer to the LED tables (see "Interpreting LED activity" on page 64) for recommended actions. • Review the results of the last POST run by the switch (see "Interpreting POST and boot results" on page 80). • Review the error logs (for more information, refer to the HP StorageWorks system error messages reference guide for the Fabric OS version running on your switch). • Enter the sensorShow command to determine the status of the hardware components. • Run diagnostic tests (see "Diagnostics" on page 81). • Reboot the switch or power the entire chassis off/on. If the problem is still unresolved after these steps, contact your support provider. The information required by your support provider is listed under "Rack stability" on page 11. 78 Operating the switch

Section	Page
Contents	3
About this guide	9
Intended audience	9
Related documentation	9
Document conventions and symbols	10
Table 1 Document conventions	10
Rack stability	11
Getting help	11
HP technical support	11
HP storage web site	12
HP authorized reseller	12
Overview	13
Core Switch 2/64 and SAN Director 2/128 models	13
Upgrading ports	14
Key features	14
Hardware components	15
Figure 1 Core Switch 2/64 and SAN Director 2/128 (port side)	16
Figure 2 Core Switch 2/64 and SAN Director 2/128 (nonport side)	17
High availability	18
Reliability	18
Serviceability	19
Optional management features	19
Interoperability	19
Security	20
Network manageability	20
Management summary	20
Managing the switch	21
Table 2 Management options for Core Switch 2/64 and SAN Director 2/128	21
Optional hardware kits	22
Table 3 Core Switch 2/64 and SAN Director 2/128 orderable hardware	22
Installing and configuring the switch	25
Unpacking and verifying carton contents	26
Figure 3 Carton contents	26
Table 4 Carton contents checklist	27
Installation overview	28
Selecting an operating location	28
Cooling requirements	29
Power requirements	29
Installing the switch as a stand-alone unit	30
Removing the chassis door	30
Figure 4 Sequence for detaching the chassis door from the hinges	30
Installing the switch on a flat surface	31
Installing the switch in a rack	32
Pre-installation checklist	32
Items required for installation	33
Important rack mount guidelines	34
Installing the switch in specified racks	35
Attaching the rack mount shelf brackets	35
Figure 5 Installing the left and right rack mount shelf brackets	36
Attaching the retainer nuts-for rails with square holes	37
Figure 6 Installing the retainer nuts on the rails	37
Attaching the clip nuts-for rails with round holes	38
Attaching the upper rack mount bracket assemblies to the chassis	38
Figure 7 Attaching the left and right flat upper rack mount brackets	39
Figure 8 Attaching L-shaped brackets to rails	40
Finalizing the rack mount procedure	40
Sliding the switch into the rack	40
Securing the chassis to the rails	41
Figure 9 Attaching the upper rack mount bracket to the L-shaped brackets	41
Figure 10 Securing the chassis port side to rack rails	42
Reinstalling the chassis door	42
Powering on the switch	43
Figure 11 ON/OFF switch for a 16-port card	43
Figure 12 AC panel and power cord retainers	44
Establishing a serial connection	45
Manage cables	47
Figure 13 Cable guide (pillar)	48
Figure 14 Effective cable management (Director 2/128 shown)	50
PID format summary	51
Mixed fabric environment with different switch platforms	51
Configuration overview	52
Core Switch 2/64	52
SAN Director 2/128	53
Initial configuration parameters	53
Core Switch 2/64	53
Table 5 Core Switch 2/64 default parameters	54
SAN Director 2/128	54
Table 6 Director 2/128 default parameters	55
Setting up a configuration	55
Configure IP addresses for CP cards	56
Configure IP address for the switch	57
Establish an Ethernet connection	58
Customize a switch name	59
Specify status policies	59
Set the Domain ID	60
Connect to the fabric and configure fabric parameters	60
Enable software licenses	61
Back up the configuration	62
Operating the switch	63
Interpreting LED activity	64
16-port cards	64
Figure 15 Front of 16-port card	65
Table 7 16-port card LED patterns	66
CP cards	68
Figure 16 Front of CP card	69
Table 8 CP card LED patterns	70
Power supplies	71
Figure 17 Power supply LEDs	72
Table 9 Power supply LED patterns	73
Blower assemblies	74
Figure 18 Blower assembly LEDs	74
Table 10 Blower assembly LED patterns	75
WWN card	75
Table 11 Data stored on the WWN card	76
Table 12 Messages that can indicate WWN card failure	76
Figure 19 WWN bezel LEDs	77
Table 13 WWN bezel LED patterns	77
Diagnostics and troubleshooting overview	78
Obtaining chassis and component status	79
Table 14 Environmental status and maintenance commands	79
Interpreting POST and boot results	80
POST	80
Boot	81
Diagnostics	81
Troubleshooting the switch	82
Table 15 Troubleshooting the switch	82
Installing FRUs	87
Replacing the chassis door	87
Figure 20 Upper door hinge	88
Replacing the cable management tray	88
Figure 21 Cable management tray	89
Replacing the cable guides (pillars)	90
Replacing a 16-port card and filler panel	90
Preliminary steps	90
Replacing a 16-port card	91
Figure 22 16-port card removal and replacement	92
Removing the existing16-port card	93
Removing a filler panel	94
Figure 23 Removing and replacing a filler panel	94
Installing a 16-port card	95
Figure 24 Card guides inside each card slot	96
Installing a filler panel	97
Replacing a CP card	97
Figure 25 CP card removal and replacement	99
Identifying a failed CP Card	100
Recording critical switch information	100
Removing a CP card	103
Installing a CP card	104
Verifying operation of the new CP card	105
Replacing a power supply and filler panel	110
Replacing a power supply	111
Figure 26 Power supply removal and replacement	112
Replacing a blower assembly	113
Figure 27 Blower assembly removal and replacement	114
Replacing the WWN bezel and card	115
Identifying a failed WWN card	115
Table 16 Data stored on the WWN card	116
Table 17 Messages that might indicate a WWN card failure	116
Replacing a WWN card	117
Installing a WWN card	121
Figure 28 WWN bezel and card removal and replacement	121
Replacing the WWN bezel	122
Setting up and installing modems	123
Using high-availability connectivity	123
Figure 29 Two modems attached for high availability	124
Connecting modems	125
Setting up a remote modem system	126
Figure 30 Remote modem setup	126
Table 18 Terminal emulator configuration settings	127
Verifying the modem connection	127
Running routine operations	131
Backing up system configuration settings	131
Restoring the system configuration settings	132
Upgrading firmware	132
Verifying optional software licenses	133
Enabling licensed features	133
Technical specifications	135
System architecture	135
Table 19 Core Switch 2/64 and SAN Director 2/128 system specifications	135
System size and weight	137
Table 20 System size and weight	137
System FRU weights	137
Table 21 FRU weights	137
Facility requirements	138
Power specifications	138
Table 22 Power specifications	138
Power cords	140
Table 23 Power cord types (international)	140
Fibre Channel port specifications	143
CP card specifications	143
Memory specifications	143
Battery specifications	144
Terminal serial port specifications	144
Table 24 Terminal serial port pinouts	144
Modem serial port specifications	145
Table 25 Modem serial port pinouts	145
Electrostatic discharge	147
Grounding methods	147
Regulatory compliance notices	149
FCC EMC statement (USA)	149
EMC statement (Canada)	149
EMC statement (European Union)	149
Germany noise declaration	150
VCCI EMC statement (Japan)	150
Power cord statement (Japan)	150
RRL EMC statement (Korea)	151
Laser safety	151
Battery replacement notice	152
Glossary	153
Index	161
A	161
B	161
C	161
D	162
E	162
F	162
G	162
H	162
I	162
L	162
M	163
N	163
O	163
P	163
R	164
S	164
T	164
U	165
V	165