HP Vectra VE 5/xxx HP Vectra VE 5/xx Series 2, User's Guide - Page 132

7 Hewlett Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period Covered Response Time Fee When Available Purchase From Basic Warranty Parts and labor for HP products: first year on-site, second and third year return to HP Three years from date of purchase Next working day for onsite HP Parts and labor for SupportPack HP products Onsite Service First three years Next working day HP Support CD-ROM containing: Released N/A Assistant Product Manuals, quarterly Technical Information and Product features Electronic Services Technical Anytime information, drivers, utilities, tools and diagnostics 24-hour access Technical Phone Support Basic assistance for PC setup, configuration, start-up and hardware diagnosis First year Business hours Lifeline Phone Support Basic assistance for PC setup, configuration, start-up and hardware diagnosis After first year Business hours HP Network Phone-in Support Advanced remote technical support for multivendor networked environments Annual contract Business hours: 24-hour/ 7-day service also available Service Technical Support Customer Contracts defined As required No charge At time of purchase One fee which covers the three years Annual subscription Within 30 days of purchase Anytime No charge Anytime No charge At time of purchase Per-call fee, Anytime after no time limit first year Annual fee, or minimum fee per incident Anytime Annual fee, Anytime or fee per incident HP HP Authorized reseller HP HP BBS, Internet-FTP, WWW, CompuServe HP HP HP Authorized reseller Reseller 120 English