HP nx8220 Getting Started - Page 45

Contact Customer Care, Preparing to Call Customer Care, Start > Help and Support - display problem

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Troubleshooting Contact Customer Care If you are unable to find the help you need by using the Help and Support Center at Start > Help and Support, you may need to contact Customer Care. Preparing to Call Customer Care To receive the fastest possible resolution of your problem, have the notebook and the following information available when you call: ■ Serial number (S/N) and product number (P/N), which are provided on the Service Tag. ❏ The Service Tag label is affixed to the bottom of the notebook. ❏ To display the Service Tag information on the notebook screen, select Start > Help and Support. ■ Purchase date on the invoice. ■ Conditions under which the problem occurred. ■ Error messages that have been displayed. ■ If an optional printer is connected to the notebook, the manufacturer and model of the printer. ■ Operating system version number and registration number. To display the operating system version number and registration number, select Start > Help and Support. (On some notebook models, the registration number may be identified in the Operating System table as the Product Id). Getting Started A-9

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Troubleshooting
Contact Customer Care±
If you are unable to find the help you need by using the Help
and Support Center at
Start > Help and Support,
you may need
to contact Customer Care.
Preparing to Call Customer Care
To receive the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
■
Serial number (S/N) and product number (P/N), which are
provided on the Service Tag.
❏
The Service Tag label is affixed to the bottom of the
notebook.
❏
To display the Service Tag information on the notebook
screen, select
Start > Help and Support.
■
Purchase date on the invoice.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
If an optional printer is connected to the notebook, the
manufacturer and model of the printer.
■
Operating system version number and registration number.
To display the operating system version number and
registration number, select
Start > Help and Support.
(On
some notebook models, the registration number may be
identified in the Operating System table as the
Product Id).
Getting Started
A–9