HP nx8220 Getting Started - Page 46

Contacting Customer Care by E-mail or Telephone, Taking the Notebook to a Service Partner

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Troubleshooting Contacting Customer Care by E-mail or Telephone If the notebook is connected to the Internet, select Start > Help and Support to get help by e-mail or to access customer support telephone numbers. If the notebook is not connected to the Internet, refer to the printed Worldwide Telephone Numbers booklet (English only) included with the notebook to contact Customer Care. Taking the Notebook to a Service Partner In addition to providing the information listed in the "Preparing to Call Customer Care" section earlier in this appendix, be sure to delete all passwords or to disclose all passwords to the service partner. ■ For information about deleting a Microsoft Windows password, refer to Start > Help and Support. (The deletion procedures vary with the types of Windows passwords you have set). ■ For information about deleting an HP password, refer to the Hardware and Software Guide, which is located on the Notebook Documentation CD. ■ To contact Customer Care, refer to the printed Worldwide Telephone Numbers booklet (English only) included with the notebook. A-10 Getting Started

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Troubleshooting
Contacting Customer Care by E-mail or
Telephone
If the notebook is connected to the Internet, select
Start > Help
and Support
to get help by e-mail or to access customer support
telephone numbers.
If the notebook is not connected to the Internet, refer to the
printed
Worldwide Telephone Numbers
booklet (English only)
included with the notebook to contact Customer Care.
Taking the Notebook to a Service Partner
In addition to providing the information listed in the
“Preparing
to Call Customer Care”
section earlier in this appendix, be sure to
delete all passwords or to disclose all passwords to the service
partner.
■
For information about deleting a Microsoft Windows
password, refer to
Start > Help and Support.
(The deletion
procedures vary with the types of Windows passwords you
have set).
■
For information about deleting an HP password, refer to the
Hardware and Software Guide,
which is located on the
Notebook Documentation
CD.
■
To contact Customer Care, refer to the printed
Worldwide
Telephone Numbers
booklet (English only) included with
the notebook.
A–10
Getting Started