IBM 621858U Installation Guide - Page 41

Solving, problems

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Chapter 5. Solving problems This section provides basic troubleshooting information to help you diagnose and solve some problems that might occur with the computer. If you cannot locate and correct the problem using the information in this section, see Appendix A, "Getting help and technical assistance," on page 53. You may also refer to the Problem Determination and Service Guide on the IBM IntelliStation Documentation CD. Diagnostic tools overview The following tools are available to help you diagnose and solve hardware-related problems: v POST beep codes and error messages The power-on self-test (POST) generates beep codes and messages to indicate the successful test completion or the detection of a problem. See "Power-on self-test (POST)" on page 30 and "POST error codes" on page 30 for information. Additional information is recorded in the system error logs. (For detailed information, see the information about error logs in the Problem Determination and Service Guide on the IBM IntelliStation Documentation CD.) v Diagnostic programs, error codes, and error messages The diagnostic programs are the primary method of testing the major components of the computer. The diagnostic programs are stored on a hidden partition on the hard drive. Note: See the Problem Determination and Service Guide on the IBM IntelliStation Documentation CD for information about the diagnostic programs. v Troubleshooting tables These tables list problem symptoms and steps to correct the problems. See "Troubleshooting tables" on page 41 for information. v System-board error LEDs An LED on the system board might also be lit to help isolate an error that is indicated by the system error LED on the front of the computer. See the "System-board error LEDs" on page 52 for more information. © Copyright IBM Corp. 2005 29

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Chapter
5.
Solving
problems
This
section
provides
basic
troubleshooting
information
to
help
you
diagnose
and
solve
some
problems
that
might
occur
with
the
computer.
If
you
cannot
locate
and
correct
the
problem
using
the
information
in
this
section,
see
Appendix
A,
“Getting
help
and
technical
assistance,”
on
page
53.
You
may
also
refer
to
the
Problem
Determination
and
Service
Guide
on
the
IBM
IntelliStation
Documentation
CD.
Diagnostic
tools
overview
The
following
tools
are
available
to
help
you
diagnose
and
solve
hardware-related
problems:
v
POST
beep
codes
and
error
messages
The
power-on
self-test
(POST)
generates
beep
codes
and
messages
to
indicate
the
successful
test
completion
or
the
detection
of
a
problem.
See
“Power-on
self-test
(POST)”
on
page
30
and
“POST
error
codes”
on
page
30
for
information.
Additional
information
is
recorded
in
the
system
error
logs.
(For
detailed
information,
see
the
information
about
error
logs
in
the
Problem
Determination
and
Service
Guide
on
the
IBM
IntelliStation
Documentation
CD.)
v
Diagnostic
programs,
error
codes,
and
error
messages
The
diagnostic
programs
are
the
primary
method
of
testing
the
major
components
of
the
computer.
The
diagnostic
programs
are
stored
on
a
hidden
partition
on
the
hard
drive.
Note:
See
the
Problem
Determination
and
Service
Guide
on
the
IBM
IntelliStation
Documentation
CD
for
information
about
the
diagnostic
programs.
v
Troubleshooting
tables
These
tables
list
problem
symptoms
and
steps
to
correct
the
problems.
See
“Troubleshooting
tables”
on
page
41
for
information.
v
System-board
error
LEDs
An
LED
on
the
system
board
might
also
be
lit
to
help
isolate
an
error
that
is
indicated
by
the
system
error
LED
on
the
front
of
the
computer.
See
the
“System-board
error
LEDs”
on
page
52
for
more
information.
©
Copyright
IBM
Corp.
2005
29