IBM 621858U Installation Guide - Page 51

Trained

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Table 2. POST error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the part listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error codes Description Action 1962 No valid startup devices were found. The computer cannot find the startup drive or operating system. 1. Reseat the hard disk drive cable. 2. Make sure that the hard disk drive you want to start from is in the startup sequence. a. Run the Configuration/Setup Utility program, select Startup Options. b. Check the list of startup devices in the Startup Device data fields. Is the drive you want to start from in the startup sequence? Yes Exit from this screen; then, select Exit Setup to exit the Configuration/Setup menu. Go to step 2c. No Follow the instructions on the screen to add the drive; then, save the changes and exit the Configuration/Setup menu. Restart the computer. c. Is an operating system installed? Yes Turn off the computer. Go to step 2d. No Install the operating system in the computer; then, follow your operating-system instructions to shut down and restart the computer. d. During computer startup, watch for messages indicating a hardware problem. e. If the error message still appears, run the diagnostics to isolate the problem. 3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Hard disk drive cable b. Hard disk drive c. (Trained service technician only) System board 2462 A video memory configuration error occurred. 1. Run the Configuration/Setup Utility program and load the default settings. 2. Reseat the video adapter. 3. Replace the video adapter. Chapter 5. Solving problems 39

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Table
2.
POST
error
messages
(continued)
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
part
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
codes
Description
Action
1962
No
valid
startup
devices
were
found.
The
computer
cannot
find
the
startup
drive
or
operating
system.
1.
Reseat
the
hard
disk
drive
cable.
2.
Make
sure
that
the
hard
disk
drive
you
want
to
start
from
is
in
the
startup
sequence.
a.
Run
the
Configuration/Setup
Utility
program,
select
Startup
Options
.
b.
Check
the
list
of
startup
devices
in
the
Startup
Device
data
fields.
Is
the
drive
you
want
to
start
from
in
the
startup
sequence?
Yes
Exit
from
this
screen;
then,
select
Exit
Setup
to
exit
the
Configuration/Setup
menu.
Go
to
step
2c.
No
Follow
the
instructions
on
the
screen
to
add
the
drive;
then,
save
the
changes
and
exit
the
Configuration/Setup
menu.
Restart
the
computer.
c.
Is
an
operating
system
installed?
Yes
Turn
off
the
computer.
Go
to
step
2d.
No
Install
the
operating
system
in
the
computer;
then,
follow
your
operating-system
instructions
to
shut
down
and
restart
the
computer.
d.
During
computer
startup,
watch
for
messages
indicating
a
hardware
problem.
e.
If
the
error
message
still
appears,
run
the
diagnostics
to
isolate
the
problem.
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
computer
each
time:
a.
Hard
disk
drive
cable
b.
Hard
disk
drive
c.
(Trained
service
technician
only)
System
board
2462
A
video
memory
configuration
error
occurred.
1.
Run
the
Configuration/Setup
Utility
program
and
load
the
default
settings.
2.
Reseat
the
video
adapter.
3.
Replace
the
video
adapter.
Chapter
5.
Solving
problems
39