IBM 621858U Installation Guide - Page 52

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Table 2. POST error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the part listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Error codes Description Action 5962 An IDE, CD, or DVD drive configuration error 1. Run the Configuration/Setup Utility occurred. program and load the default settings. 2. Reseat the following components: a. CD or DVD drive cable b. Battery 3. Replace the following components one at a time, in the order shown, restarting the computer each time: a. CD or DVD drive b. CD or DVD drive cable c. Battery d. (Trained service technician only) System board 8603 An error occurred during the mouse (pointing 1. Reseat the mouse (pointing device) cable device) controller test. The addition or and make sure that it is connected to the removal of a mouse, or a failing system correct connector on the computer. board can cause this error. Note: This error also can occur if electrical power was lost for a very brief period and 2. Complete the following steps: a. Turn off the computer. then restored. In this case, turn off the computer for at least 5 seconds; then, turn it b. Disconnect the mouse (pointing device) from the computer. back on. c. Turn on the computer. If the error message does not reappear, the mouse (pointing device) is probably failing. See the documentation that comes with the device for additional testing information. 3. Run the diagnostic tests to isolate the problem. 4. Replace the following components one at a time, in the order shown, restarting the computer each time: a. Mouse (pointing device) b. (Trained service technician only) System board 12000 A processor machine check error occurred. 1. Update the system BIOS code. 2. (Trained service technician only) Reseat the microprocessor. 3. (Trained service technician only) Replace the microprocessor. 19990650 AC power has been restored. 1. Reseat the power cord. 2. (Trained service technician only) Check for interruption of the external power. 3. Replace the power cord. 40 IBM IntelliStation M Pro Type 6218: Installation Guide

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Table
2.
POST
error
messages
(continued)
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
part
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
codes
Description
Action
5962
An
IDE,
CD,
or
DVD
drive
configuration
error
occurred.
1.
Run
the
Configuration/Setup
Utility
program
and
load
the
default
settings.
2.
Reseat
the
following
components:
a.
CD
or
DVD
drive
cable
b.
Battery
3.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
computer
each
time:
a.
CD
or
DVD
drive
b.
CD
or
DVD
drive
cable
c.
Battery
d.
(Trained
service
technician
only)
System
board
8603
An
error
occurred
during
the
mouse
(pointing
device)
controller
test.
The
addition
or
removal
of
a
mouse,
or
a
failing
system
board
can
cause
this
error.
Note:
This
error
also
can
occur
if
electrical
power
was
lost
for
a
very
brief
period
and
then
restored.
In
this
case,
turn
off
the
computer
for
at
least
5
seconds;
then,
turn
it
back
on.
1.
Reseat
the
mouse
(pointing
device)
cable
and
make
sure
that
it
is
connected
to
the
correct
connector
on
the
computer.
2.
Complete
the
following
steps:
a.
Turn
off
the
computer.
b.
Disconnect
the
mouse
(pointing
device)
from
the
computer.
c.
Turn
on
the
computer.
If
the
error
message
does
not
reappear,
the
mouse
(pointing
device)
is
probably
failing.
See
the
documentation
that
comes
with
the
device
for
additional
testing
information.
3.
Run
the
diagnostic
tests
to
isolate
the
problem.
4.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
computer
each
time:
a.
Mouse
(pointing
device)
b.
(Trained
service
technician
only)
System
board
12000
A
processor
machine
check
error
occurred.
1.
Update
the
system
BIOS
code.
2.
(Trained
service
technician
only)
Reseat
the
microprocessor.
3.
(Trained
service
technician
only)
Replace
the
microprocessor.
19990650
AC
power
has
been
restored.
1.
Reseat
the
power
cord.
2.
(Trained
service
technician
only)
Check
for
interruption
of
the
external
power.
3.
Replace
the
power
cord.
40
IBM
IntelliStation
M
Pro
Type
6218:
Installation
Guide