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IBM 6862 User Guide - Page 144

Troubleshooting charts

UPC - 087944469841

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Troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Important If you find it necessary to remove the computer cover, first read "Removing the Cover" in Installing Options in Your Personal Computer for important safety information and instructions. If you have just added new software or a new computer option and your computer is not working, do the following before using the troubleshooting charts: - Remove the software or device you just added. - Run the diagnostic programs to determine if your computer is running correctly. (See "Diagnostic programs" on page 136 for information about diagnostic programs provided with your computer.) - Reinstall the new software or new device. The following directory will help you quickly locate problem categories in the troubleshooting charts. Problem Type Diskette Drive General Intermittent Keyboard, Mouse, or Pointing-Device Memory Monitor Option Parallel Port Printer Serial Port Software Go to: Page 127 Page 130 Page 131 Page 131 Page 132 Page 127 Page 133 Page 134 Page 135 Page 134 Page 135 126 Using Your Personal Computer

Section	Page
Using Your Personal Computer PC 300PL Types 6862 and 6892 PC 300GL Types 6275 and 6285	1
Contents	5
Safety Information	11
Laser compliance statement	12
Lithium battery notice	13
About this book	15
Related publications	17
Chapter 1. Your IBM personal computer	19
Identifying your computer	19
What Your IBM personal computer offers	22
System specifications	36
Desktop model	36
Tower model	37
Chapter 2. Setting Up Your Computer	39
Installing options?	39
Selecting a location	39
Setting up the computer (Tower Model)	40
Setting up the computer (desktop model)	42
Turn on power	44
Finish the Installation	44
Chapter 3. Arranging your workspace	45
Comfort	45
Glare and lighting	46
Air circulation	46
Electrical outlets and cable lengths	46
Chapter 4. Operating your computer	47
Using controls and status indicators	47
Starting your computer - PC 300GL	49
Starting your computer - PC 300PL	50
Settings that affect the startup procedure	53
Starting your computer over a network	54
Shutting down your computer	54
Using mouse features	55
Using audio features	57
Using a CD-ROM drive	58
Using video features	64
Video device drivers	65
Using Universal Manageability features	66
Using security features	70
Updating system programs	76
Chapter 5. Using the Configuration/Setup Utility program	79
Starting and using the program	80
Instructions for most frequently used procedures	84
Configuration/Setup Utility option tables	98
Quick reference for network-related settings	113
Pentium III processor serial number feature	115
Chapter 6. Taking care of your computer	117
Basics	117
Cleaning your computer	117
Replacing the battery	119
Moving your computer	119
Chapter 7. Solving problems	121
Using diagnostic tools	121
Power-On Self-Test (POST)	122
Error messages	123
POST message charts	126
POST Beep Codes	142
POST Beep Code Table	142
Troubleshooting charts	144
Diagnostic programs	154
IBM Enhanced Diagnostics	154
PC Doctor for Windows	155
PC Doctor for Windows NT	156
CoSession Remote	156
Installing files from option diskettes	157
Managing TSR programs (DOS or Microsoft Windows 3.1x)	157
Chapter 8. Getting help, service, and information	159
Service support	159
Before you call for service	160
Before you call for service	160
Getting customer support and service	161
Using the World Wide Web	161
Using electronic support services	162
Getting information by fax	163
Getting help online	163
Getting help by telephone	163
Getting help around the world	165
Purchasing additional services	165
Enhanced PC support line	165
900-number operating system and hardware support line	166
Network and server support line	166
Ordering support line services	167
Warranty and repair services	167
Ordering publications	168
Appendix A. Computer records	169
Serial numbers and keys	169
Device records	171
Appendix B. Additional Ethernet information	175
Connector and Cable Specifications	175
Diagnostic LEDs	176
Error messages	176
Appendix C. Using the IBM Software Selections CD and the IBM Ready-to-Configure Utility Program CD	181
Features of the IBM Software Selections CD and the IBM Ready-to-Configure Utility Program CD	181
Starting the CD	182
Appendix D. Product warranties and notices	183
Warranty Statements	183
Notices	192
Year 2000 readiness and instructions	193
Trademarks	193
Class B Notices	194
Class A Notices	195
Other Notices	196
Power cord notice	199