IBM 6862 User Guide - Page 159

Getting help, service, and information, Service support

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Chapter 8. Getting help, service, and information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates. Some of these pages are: http://www.ibm.com Main IBM home page http://www.ibm.com/pc IBM Personal Computing http://www.ibm.com/pc/support IBM Personal Computing Support http://www.ibm.com/pc/us/ibmpc IBM Commercial Desktop PCs (U.S.) http://www.ibm.com/pc/us/intellistation IBM IntelliStation Workstations (U.S.) http://www.ibm.com/pc/us/accessories Options by IBM (U.S.) http://www.ibm.com/pc/us/netfinity IBM Netfinity Servers (U.S.) You can select a country-specific Web site from these pages. Help is also available from bulletin boards and online services, as well as by fax and telephone. This section provides information about these sources. Services available and telephone numbers listed are subject to change without notice. Service support With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance covered under the terms of the IBM Statement of Limited Warranty. See "Getting help by telephone" on page 145 for HelpCenter telephone numbers in other countries. The following services are available during the warranty period: Problem Determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. © Copyright IBM Corp. 1999 141

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Chapter 8.
Getting help, service, and information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information,
and download device drivers and updates.
Some of these pages are:
Main IBM home page
IBM Personal Computing
IBM Personal Computing Support
IBM Commercial Desktop PCs (U.S.)
IBM IntelliStation Workstations (U.S.)
Options by IBM (U.S.)
IBM Netfinity Servers (U.S.)
You can select a country-specific Web site from these pages.
Help is also available from bulletin boards and online services, as well as by fax and
telephone.
This section provides information about these sources.
Services available and telephone numbers listed are subject to change without
notice.
Service support
With the original purchase of an IBM hardware product, you have access to
extensive support coverage.
During the IBM hardware product warranty period,
you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.)
for hardware product assistance covered under the terms of the IBM Statement of
Limited Warranty.
See “Getting help by telephone” on page
145 for HelpCenter
telephone numbers in other countries.
The following services are available during the warranty period:
±
Problem Determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
Copyright IBM Corp. 1999
141