IBM 6862 User Guide - Page 166

-number operating system and hardware support line, Network and server support line

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IBM or non-IBM options, operating systems, and application programs on the Supported Products list. This service includes technical support for: Installing and configuring your out-of-warranty IBM computer Installing and configuring non-IBM options in IBM computers Using IBM operating systems in IBM and non-IBM computers Using application programs and games Tuning performance Installing device drivers remotely Setting up and using multimedia devices Identifying system problems Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Enhanced PC Support, see "Ordering support line services" on page 149. 900-number operating system and hardware support line In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you can use the 900-number support line. The 900-number support line provides support for IBM PC products that are out of the warranty period. To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge per minute. Network and server support line Network and Server Support is available for simple or complex networks made up of IBM servers and workstations using major network operating systems. In addition, many popular non-IBM adapters and network interface cards are supported. This service includes all of the features of the Enhanced PC Support Line, plus: Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the server Using IBM and non-IBM network operating systems Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about 148 Using Your Personal Computer

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IBM or non-IBM options, operating systems, and application programs on the
Supported Products list.
This service includes technical support for:
±
Installing and configuring your out-of-warranty IBM computer
±
Installing and configuring non-IBM options in IBM computers
±
Using IBM operating systems in IBM and non-IBM computers
±
Using application programs and games
±
Tuning performance
±
Installing device drivers remotely
±
Setting up and using multimedia devices
±
Identifying system problems
±
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or
as an annual contract with a 10-incident limit.
For more information about
purchasing Enhanced PC Support, see “Ordering support line services” on
page 149.
900-number operating system and hardware support line
In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you
can use the 900-number support line.
The 900-number support line provides
support for IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582).
You will be notified of the
charge per minute.
Network and server support line
Network and Server Support is available for simple or complex networks made up
of IBM servers and workstations using major network operating systems.
In
addition, many popular non-IBM adapters and network interface cards are
supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
±
Installing and configuring client workstations and servers
±
Identifying system problems and correcting problems on the client or the server
±
Using IBM and non-IBM network operating systems
±
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or
as an annual contract with a 10-incident limit.
For more information about
148
Using Your Personal Computer