IBM 8480 Hardware Maintenance Manual - Page 113

Service, processor, error, codes

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Note: See "System" on page 112 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 9003 1. Flash latest level of BIOS code and firmware for controller. 2. Confirm that this controller is a supported option for this system. 3. ServeRAID controller. 4. Integrated RAID controller on the server). 9xxx thru BZxx (SCSI bus error caused by cables, 1. Follow indications at "POST (ISPR) error procedures" termination, defective drives, etc.). Z refers to the specific on page 100. Follow those instructions before channel or channels that cause the error. continuing with the next steps listed in this index. 2. Hard disk drive cable. 3. Hard disk drive backplane. 4. Hard disk drive. 5. ServeRAID controller. EFFE (Firmware code corrupt or download jumpers are in 1. Flash latest level BIOS and firmware for controller; place) then, remove jumpers. 2. ServeRAID controller. FFFF or other code not listed 1. Follow indications at "POST (ISPR) error procedures" on page 100. 2. Hard disk drive cable. 3. Hard disk drive backplane. 4. Hard disk drive. 5. ServeRAID controller. Service processor error codes When viewed from POST, service processor error codes will appear in hexadecimal form (generally beginning with A2, A3, A4, A5, A6, A7, AD, AE, or E1). However, when viewed from the System Error Log, the messages will appear as text. To determine a possible error condition for the service processor, see the System Error Log (see "Viewing error logs from diagnostic programs" on page 24). SCSI error codes Error code All SCSI Errors One or more of the following might be causing the problem: v A failing SCSI device (adapter, drive, controller) v An improper SCSI configuration or SCSI termination jumper setting v Duplicate SCSI IDs in the same SCSI chain v A missing or improperly installed SCSI terminator v A defective SCSI terminator v An improperly installed cable v A defective cable FRU/action 1. External SCSI devices must be turned on before you turn on the server. 2. Make sure that the cables for all external SCSI devices are connected correctly. 3. If you have attached an external SCSI device to the server, make sure the external SCSI termination is set to automatic. 4. Make sure that the last device in each SCSI chain is terminated correctly. 5. Make sure that the SCSI devices are configured correctly. Chapter 6. Symptom-to-FRU index 103

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Note:
See
“System”
on
page
112
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Error
code/symptom
FRU/action
9003
1.
Flash
latest
level
of
BIOS
code
and
firmware
for
controller.
2.
Confirm
that
this
controller
is
a
supported
option
for
this
system.
3.
ServeRAID
controller.
4.
Integrated
RAID
controller
on
the
server).
9
xxx
thru
BZ
xx
(SCSI
bus
error
caused
by
cables,
termination,
defective
drives,
etc.).
Z
refers
to
the
specific
channel
or
channels
that
cause
the
error.
1.
Follow
indications
at
“POST
(ISPR)
error
procedures”
on
page
100.
Follow
those
instructions
before
continuing
with
the
next
steps
listed
in
this
index.
2.
Hard
disk
drive
cable.
3.
Hard
disk
drive
backplane.
4.
Hard
disk
drive.
5.
ServeRAID
controller.
EFFE
(Firmware
code
corrupt
or
download
jumpers
are
in
place)
1.
Flash
latest
level
BIOS
and
firmware
for
controller;
then,
remove
jumpers.
2.
ServeRAID
controller.
FFFF
or
other
code
not
listed
1.
Follow
indications
at
“POST
(ISPR)
error
procedures”
on
page
100.
2.
Hard
disk
drive
cable.
3.
Hard
disk
drive
backplane.
4.
Hard
disk
drive.
5.
ServeRAID
controller.
Service
processor
error
codes
When
viewed
from
POST,
service
processor
error
codes
will
appear
in
hexadecimal
form
(generally
beginning
with
A2,
A3,
A4,
A5,
A6,
A7,
AD,
AE,
or
E1).
However,
when
viewed
from
the
System
Error
Log,
the
messages
will
appear
as
text.
To
determine
a
possible
error
condition
for
the
service
processor,
see
the
System
Error
Log
(see
“Viewing
error
logs
from
diagnostic
programs”
on
page
24).
SCSI
error
codes
Error
code
FRU/action
All
SCSI
Errors
One
or
more
of
the
following
might
be
causing
the
problem:
v
A
failing
SCSI
device
(adapter,
drive,
controller)
v
An
improper
SCSI
configuration
or
SCSI
termination
jumper
setting
v
Duplicate
SCSI
IDs
in
the
same
SCSI
chain
v
A
missing
or
improperly
installed
SCSI
terminator
v
A
defective
SCSI
terminator
v
An
improperly
installed
cable
v
A
defective
cable
1.
External
SCSI
devices
must
be
turned
on
before
you
turn
on
the
server.
2.
Make
sure
that
the
cables
for
all
external
SCSI
devices
are
connected
correctly.
3.
If
you
have
attached
an
external
SCSI
device
to
the
server,
make
sure
the
external
SCSI
termination
is
set
to
automatic.
4.
Make
sure
that
the
last
device
in
each
SCSI
chain
is
terminated
correctly.
5.
Make
sure
that
the
SCSI
devices
are
configured
correctly.
Chapter
6.
Symptom-to-FRU
index
103