IBM 8480 Hardware Maintenance Manual - Page 38

Diagnostic, error, message, tables

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If the hardware checks out OK but the problem persists during normal server operations, a software error might be the cause. If you suspect a software problem, refer to the information that comes with the software package. Viewing the test log The test log records data about system failures and other pertinent information. The test log will not contain any information until after the diagnostic program has run. Note: If you already are running the diagnostic programs, begin with step 4 1. Insert the IBM Enhanced Diagnostics CD. 2. Turn on the system and watch the screen. If the system is on, shut down your operating system and restart the system. 3. If a power-on password is set, the system prompts you for it. Type in the appropriate password; then, press Enter. 4. Run the appropriate diagnostics program and when the Diagnostic Programs screen appears, select Utility. 5. Select View Test Log from the list that appears; then, follow the instructions on the screen. 6. You can save the test log to a file on a diskette or to your hard disk drive. Note: The system maintains the test-log data while the system is powered on. When you turn off the power to the server, the test log is cleared. Viewing the System Error log With the optional service processor adapter, you can also view the System Error log from the diagnostic programs. See the instructions in "POST" on page 23. Diagnostic error message tables For descriptions of the error messages that might appear when you run the diagnostic programs, see "Diagnostic error codes" on page 90. Notes: 1. Depending on your server configuration, some of the error messages might not appear when you run the diagnostic programs. 2. If diagnostic error messages appear that are not listed in the tables, make sure that your server has the latest levels of BIOS, Advanced System Management Processor, ServeRAID™, and diagnostics microcode installed. 28 IBM xSeries 205 Type 8480: Hardware Maintenance Manual and Troubleshooting Guide

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If
the
hardware
checks
out
OK
but
the
problem
persists
during
normal
server
operations,
a
software
error
might
be
the
cause.
If
you
suspect
a
software
problem,
refer
to
the
information
that
comes
with
the
software
package.
Viewing
the
test
log
The
test
log
records
data
about
system
failures
and
other
pertinent
information.
The
test
log
will
not
contain
any
information
until
after
the
diagnostic
program
has
run.
Note:
If
you
already
are
running
the
diagnostic
programs,
begin
with
step
4
1.
Insert
the
IBM
Enhanced
Diagnostics
CD.
2.
Turn
on
the
system
and
watch
the
screen.
If
the
system
is
on,
shut
down
your
operating
system
and
restart
the
system.
3.
If
a
power-on
password
is
set,
the
system
prompts
you
for
it.
Type
in
the
appropriate
password;
then,
press
Enter.
4.
Run
the
appropriate
diagnostics
program
and
when
the
Diagnostic
Programs
screen
appears,
select
Utility
.
5.
Select
View
Test
Log
from
the
list
that
appears;
then,
follow
the
instructions
on
the
screen.
6.
You
can
save
the
test
log
to
a
file
on
a
diskette
or
to
your
hard
disk
drive.
Note:
The
system
maintains
the
test-log
data
while
the
system
is
powered
on.
When
you
turn
off
the
power
to
the
server,
the
test
log
is
cleared.
Viewing
the
System
Error
log
With
the
optional
service
processor
adapter,
you
can
also
view
the
System
Error
log
from
the
diagnostic
programs.
See
the
instructions
in
“POST”
on
page
23.
Diagnostic
error
message
tables
For
descriptions
of
the
error
messages
that
might
appear
when
you
run
the
diagnostic
programs,
see
“Diagnostic
error
codes”
on
page
90.
Notes:
1.
Depending
on
your
server
configuration,
some
of
the
error
messages
might
not
appear
when
you
run
the
diagnostic
programs.
2.
If
diagnostic
error
messages
appear
that
are
not
listed
in
the
tables,
make
sure
that
your
server
has
the
latest
levels
of
BIOS,
Advanced
System
Management
Processor,
ServeRAID
™
,
and
diagnostics
microcode
installed.
28
IBM
xSeries
205
Type
8480:
Hardware
Maintenance
Manual
and
Troubleshooting
Guide