IBM IC35L040AVER07 Reference Manual - Page 49

If FDISK sees the full capacity, partition and format the drive. - deskstar hard drive 0

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Troubleshooting If you are having difficulties with your IBM Deskstar, the following checklist may help solve the problem. 1. Can you hear or feel the drive spinning up? Hint: Listen when you first turn on the system power. A spinning drive will produce a whining noise when power is first applied. The noise is easier to hear when you first start the system. If you do not hear the drive spinning, ensure the power connector is plugged into the drive. If possible, try another power connector or try the drive in another system. You can also feel a spinning drive vibrate slightly when it is first powered up. If the drive does not spin up, ensure that the jumpers and cables are connected correctly. If they are connected correctly, skip to the Advanced Troubleshooting section. 2. If the drive spins, does the BIOS see the drive? Hint: With Autodetection selected, your BIOS displays the recognized capacity of your hard drive. If the BIOS does not see the drive, ensure the BIOS is set to Autodetect and ATA/IDE ports are enabled. If they are set correctly, skip to the Advanced Troubleshooting section. 3. If the BIOS sees the drive, does FDISK recognize the drive? Hint: FDISK is a utility used to partition and format hard disk drives. The FDISK program can be found on your operating system startup diskette or in the operating system directory on your C: drive. Use option 4 to Display the active partition or option 5 to select a different drive if the system has more than one drive. If FDISK does not see the drive, skip to the Advanced Troubleshooting section. 4. If FDISK sees the drive, does it see the full capacity? Hint: Option 4 in FDISK displays the drive capacity and partition sizes. If FDISK does not see the drive's full capacity, IBM Drive Manager 2000may be required to partition and format the drive. Refer to the section of this manual entitled IBM Disk Manager 2000 Easy Installation Software. Note: The FDISK function shipped with Windows 95 and Windows 98 contains a bug that causes the DTLA307075 drive to be reported with a maximum capacity of 7768MB. This is only a display error and does not affect correct operation of, or access to, the full capacity of the drive. Contact Microsoft for more information. 5. If FDISK sees the full capacity, partition and format the drive. Warning: Partitioning and formatting will destroy data. If the data on the drive must be recovered, call the IBM Hard Disk Drive Technical Support Center. Advanced troubleshooting The following tips may help you resolve installation problems. • If the computer system won't boot: Set the jumpers for 15 heads or jumper the drive for 2/32GB clip. • If the drive is the only device on the bus: Place the drive at the end of the cable and jumper it as Master. 45

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45
Troubleshooting
If you are having difficulties with your IBM Deskstar, the following checklist may help solve the
problem.
1. Can you hear or feel the drive spinning up?
Hint: Listen when you first turn on the system power.
A spinning drive will produce a whining noise when
power is first applied.
The noise is easier to hear when you first start the system. If you do not hear the drive
spinning, ensure the power connector is plugged into the drive.
If possible, try another power connector or
try the drive in another system.
You can also feel a spinning drive vibrate slightly when it is first powered up.
If the drive does not spin up, ensure that the jumpers and cables are connected correctly.
If they
are connected correctly, skip to the Advanced Troubleshooting section.
2. If the drive spins, does the BIOS see the drive?
Hint: With Autodetection selected, your BIOS displays the recognized capacity of your hard drive.
If the BIOS does not see the drive, ensure the BIOS is set to Autodetect and ATA/IDE ports are
enabled.
If they are set correctly, skip to the Advanced Troubleshooting section.
3. If the BIOS sees the drive, does FDISK recognize the drive?
Hint: FDISK is a utility used to partition and format hard disk drives.
The FDISK program can be found on
your operating system startup diskette or in the operating system directory on your C: drive.
Use option 4 to
Display the active partition or option 5 to select a different drive if the system has more than one drive.
If FDISK does not see the drive, skip to the Advanced Troubleshooting section.
4. If FDISK sees the drive, does it see the full capacity?
Hint: Option 4 in FDISK displays the drive capacity and partition sizes.
If FDISK does not see the drive’s full capacity, IBM Drive Manager 2000may be required to
partition and format the drive.
Refer to the section of this manual entitled IBM
Disk Manager
2000
Easy Installation Software.
Note: The FDISK function shipped with Windows 95 and Windows 98 contains a bug that causes the DTLA-
307075 drive to be reported with a maximum capacity of 7768MB.
This is only a display error and does not
affect correct operation of, or access to, the full capacity of the drive.
Contact Microsoft for more
information.
5. If FDISK sees the full capacity, partition and format the drive.
Warning: Partitioning and formatting will destroy data.
If the data on the drive must be recovered, call the
IBM Hard Disk Drive Technical Support Center.
Advanced troubleshooting
The following tips may help you resolve installation problems.
•
If the computer system won’t boot:
Set the jumpers for 15 heads or jumper the drive for 2/32GB clip.
•
If the drive is the only device on the bus:
Place the drive at the end of the cable and jumper it as Master.