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Intel SC450NX Product Guide - Page 127

Power Light Does Not Light, No Beep Codes, No Characters Appear on Screen

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Power Light Does Not Light YCheck the following: Are all the power supplies plugged in? Is the power turned on to the power strip or outlet? Do Yyou have a blown fuse or breaker? Is the system operating normally? If so, the power LED is probably defective or the cable Yfrom the front panel to the baseboard is loose. Are there other problems with the system? If so, check the items listed under "System Cooling Fans Do Not Rotate Properly." If all items are correct and problems persist, contact your service representative or authorized dealer for assistance. No Beep Codes If the system operates normally, but there was no beep, the speaker may be defective. If the speaker is enabled, but the speaker does not function, contact your service representative or authorized dealer for assistance. Record the beep code emitted by POST, and see "Error and Informational Messages" on page 130. No Characters Appear on Screen Check the following: YIs the keyboard working? Check to see that the "Num Lock" light is functioning. YIs the video monitor plugged in and turned on? Many modern video monitors shut down when inactive and may require a moment to warm up when activated. YAre the brightness and contrast controls on the video monitor properly adjusted? YAre the video monitor switch settings correct? YIs the video monitor signal cable properly installed? YIs the onboard video controller enabled? If you are using an add-in video controller board, do the following: 1. Verify that the video controller board is fully seated in the baseboard connector (and verify that the video monitor is plugged in to the ACTIVE video controller). 2. Reboot the system for changes to take effect. 3. If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative. See "POST Codes and Countdown Codes" on page 130. 4. If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed. You can verify this by trying the monitor on another system or trying a different monitor on this system. Contact your service representative or authorized dealer for assistance. 127

Section	Page
SC450NX MP Server System Product Guide	1
Disclaimer	2
Contents	3
Part I: User’s Guide	9
1 Chassis Description	11
Chassis Feature Summary	12
Chassis Front Controls and Indicators	13
Chassis Back Controls and Features	14
Chassis Side View	15
Peripherals	16
3.5-inch Diskette Drive	16
3.5-inch Hard Drive Bays	16
5.25-inch Removable Media Device Bays	16
Power Supplies	17
System Cooling	17
Chassis Security	17
2 Baseboard Description	19
Baseboard Features	19
Baseboard Connector and Component Locations	20
Processor	21
Memory	22
Peripherals	24
Super I/O Chip	24
Add-in Board Slots	24
Video	25
SCSI Controller	25
IDE Controller	26
Keyboard and Mouse	26
Server Management	27
Baseboard Management Controller (BMC)	27
System Security	28
Mechanical Locks and Monitoring	28
Software Locks via the SSU or BIOS Setup	28
3 Configuration Software and Utilities	31
Hot Keys	31
Power-on Self Test (POST)	32
Using BIOS Setup	33
Record Your Setup Settings	33
If You Cannot Access Setup	33
Starting Setup	33
Setup Menus	34
Main Menu	35
Advanced Menu	37
Security Menu	41
Server Menu	42
Boot Menu	43
Exit Menu	45
Using the System Setup Utility (SSU)	46
When to Run the SSU	46
What You Need to Do	47
Running the SSU	47
Customizing the SSU	49
Launching a Task	49
Resource Configuration Add-in (RCA) Window	50
Multiboot Options Add-in	51
Security Add-in	52
System Event Log (SEL) Viewer Add-in	52
Sensor Data Record (SDR) Manager Add-In	54
Field Replaceable Unit (FRU) Manager Add-In	55
Exiting the SSU	57
Emergency Management Port (EMP) Console	57
How the EMP Console Works	58
EMP Console Requirements	60
Setting Up the Server for the EMP	60
Main EMP Console Window	61
Server Control Operations	63
Phonebook	65
Management Plug-ins	66
FRU and SDR Load Utility	69
When to Run the FRUSDR Load Utility	69
What You Need to Do	69
How You Use the FRUSDR Load Utility	69
Cleaning Up and Exiting	73
Upgrading the BIOS	74
Preparing for the Upgrade	74
Upgrading the BIOS	75
Recovering the BIOS	76
Changing the BIOS Language	76
Using the Firmware Update Utility	76
Running the Firmware Update Utility	77
Installing Video Drivers	77
Using the Symbios SCSI Utility	77
Running the SCSI Utility	77
4 Exchanging SCSI Hard Drives and Power Supplies	79
SCSI Hard Disk Drives	79
Mounting a SCSI Hard Disk Drive in a Plastic Carrier	79
Hot-swapping a SCSI Hard Disk Drive	80
Installing Heatsinks on High-Power Drives	82
Power Supply	83
Removing a Power Supply	83
Installing a Power Supply	84
Part II: Service Technician’s Guide	85
5 Working Inside the System	87
Tools and Supplies Needed	87
Safety: Before You Remove the Access Cover	87
Warnings and Cautions	88
Access Cover	89
Removing the Access Cover	89
Installing the Access cover	90
Subchassis and Electronics Bay	90
Opening the Subchassis and Electronics Bay	90
Add-in Boards	92
Installing an Add-in Board	92
Removing an Add-in Board	93
Front Panel Board	94
Removing the Front Panel Board	94
Installing the Front Panel Board	94
Diskette Drive	95
Removing the Diskette Drive	95
Installing the Diskette Drive	96
Peripheral Drives	97
Drive Cabling Considerations	97
Installing a 5.25-inch Peripheral in the Front Bay	98
Removing a 5.25-inch Peripheral from the Front Bay	101
Fans	102
Removing the System Fan Assembly	102
Installing the System Fan Assembly	103
Removing an Individual System Fan	103
Installing an Individual System Fan	105
Installing Fans for High-Power Drives	106
6 Upgrading Baseboard Components	109
Tools and Supplies Needed	109
Warnings and Cautions	109
Baseboard	110
Removing the Baseboard	110
Installing the Baseboard	111
Memory	112
Removing the Memory Module	112
Installing the Memory Module	113
Removing DIMMs	113
Installing DIMMs	114
Processors	116
Removing a Processor	116
Installing a Processor	118
Installing Processor Tabs	119
Replacing the Backup Battery	120
7 Solving Problems	123
Resetting the System	123
Initial System Startup	123
Checklist	123
Running New Application Software	124
Checklist	124
After the System Has Been Running Correctly	124
Checklist	124
More Problem-solving Procedures	125
Preparing the System for Diagnostic Testing	125
Using PCDiagnostics	125
Monitoring POST	126
Verifying Proper Operation of Key System Lights	126
Confirming Loading of the Operating System	126
Specific Problems and Corrective Actions	126
Power Light Does Not Light	127
No Beep Codes	127
No Characters Appear on Screen	127
Characters Are Distorted or Incorrect	128
System Cooling Fans Do Not Rotate Properly	128
Diskette Drive Activity Light Does Not Light	128
Hard Disk Drive Activity Light Does Not Light	129
CD-ROM Drive Activity Light Does Not Light	129
Network Problems	129
PCI Installation Tips	129
Problems with Application Software	130
Bootable CD-ROM Is Not Detected	130
Error and Informational Messages	130
POST Codes and Countdown Codes	130
POST Error Codes and Messages	134
8 Technical Reference	137
Connectors	138
Main Power Connector	139
Auxiliary Power	139
Diskette Drive	140
Front Panel Connector	141
SMM Connector	142
IPMB	143
VGA Video Port	143
Keyboard	144
Parallel Port	144
Serial Ports A and B	145
Universal Serial Bus	145
Narrow SCSI	146
Wide SCSI	147
IDE	148
Hard Drive LED	148
ISA	149
PCI	150
Baseboard Jumpers	151
General Procedure to Change Jumper Setting	152
CMOS Clear Jumper	152
Password Clear Jumper	153
Recovery Boot Jumper	153
System I/O Addresses	154
Memory Map	156
Interrupts	157
Video Modes	158
A Equipment Log and Configuration Worksheets	163
Equipment Log	163
Configuration Worksheets	165
Current	165
SSU Worksheets	166
B Regulatory Specifications	177
Regulatory and Environmental Specifications	177
Environmental Specifications	177
Declaration of the Manufacturer or Importer	177
Safety Compliance	177
Electromagnetic Compatibility (EMC)	178
C Warnings	181
WARNING: English (US)	182
AVERTISSEMENT: Français	184
WARNUNG: Deutsch	186
AVVERTENZA: Italiano	188
ADVERTENCIAS: Español	190

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127

Power Light Does Not Light

Check the following:

Are all the power supplies plugged in?

Is the power turned on to the power strip or outlet?

you have a blown fuse or breaker?

Is the system operating normally?

If so, the power LED is probably defective or the cable

from the front panel to the baseboard is loose.

Are there other problems with the system?

If so, check the items listed under “System Cooling

Fans Do Not Rotate Properly.”

If all items are correct and problems persist, contact your service representative or authorized

dealer for assistance.

No Beep Codes

If the system operates normally, but there was no beep, the speaker may be defective.

If the

speaker is enabled, but the speaker does not function, contact your service representative or

authorized dealer for assistance.

Record the beep code emitted by POST, and see “Error and Informational Messages” on page 130.

No Characters Appear on Screen

Check the following:

Is the keyboard working?

Check to see that the “Num Lock” light is functioning.

Is the video monitor plugged in and turned on?

Many modern video monitors shut down when

inactive and may require a moment to warm up when activated.

Are the brightness and contrast controls on the video monitor properly adjusted?

Are the video monitor switch settings correct?

Is the video monitor signal cable properly installed?

Is the onboard video controller enabled?

If you are using an add-in video controller board, do the following:

Verify that the video controller board is fully seated in the baseboard connector (and verify

that the video monitor is plugged in to the ACTIVE video controller).

Reboot the system for changes to take effect.

If there are still no characters on the screen after you reboot the system and POST emits a beep

code, write down the beep code you hear.

This information is useful for your service

representative.

See “POST Codes and Countdown Codes” on page 130.

If you do not receive a beep code and characters do not appear, the video display monitor or

video controller may have failed.

You can verify this by trying the monitor on another system

or trying a different monitor on this system.

Contact your service representative or authorized

dealer for assistance.