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Troubleshooting and Maintaining the Computer

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9 Troubleshooting and Maintaining the Computer If you encounter any problems while using the mobile computer, you can use the information in this chapter to find a possible solution. If you are not able to solve the problem, you can contact Intermec Product Support. You can also use the information in this chapter to learn how to reset and clean the mobile computer. 93

Section	Page
Before You Begin	9
Safety Information	9
Global Services and Support	9
Warranty Information	9
Web Support	10
Telephone Support	10
Service Location Support	10
Who Should Read This Manual	11
Related Documents	11
Patent Information	12
Chapter 1 - Using the Computer	13
About the CS40 Mobile Computer	14
Overview of CS40 Features	15
About the Status LEDs	15
CS40 Accessories	16
Turning On the CS40 for the First Time	17
About the Battery	18
Charging the Battery	19
Changing the Battery	19
About Battery Status	21
About Battery Life and Conservation	22
About the Keypad	23
About the Power Button	23
Entering Characters on the QWERTY Keypad	24
Entering Characters on the Numeric Keypad	24
Configuring the Screen Backlight	25
Adjusting the Volume	25
Inserting a microSD Card	26
Transferring Files To and From Your PC	28
Chapter 2 - Understanding the User Interface and Intermec Applications	29
About the User Interface	30
About the Home Screen	30
Interacting With the Screen	31
Title Bar Status Icons	32
Aligning the Screen	35
About Intermec Applications	35
Applications Available on the Mobile Computer	36
Applications You Can Download to the Mobile Computer	37
Viewing Available Applications	37
About SmartSystems Foundation	37
About Features Demo	38
About Intermec Launcher	38
About Intermec Browser	38
About Intermec Connection Manager	38
About Intermec Terminal Emulator	39
About SIP Designer	39
Chapter 3 - Using the Phone	41
About the Phone	42
Activating the UMTS Phone	42
Turning the Phone On and Off	43
Making a Phone Call	43
Making an Emergency Phone Call	44
Chapter 4 - Using the Imager	45
Reading Bar Codes	46
Capturing Images	47
Configuring the Image Capture Application	48
How to Integrate Image Capture	49
How to Call Image Capture From Your Application	49
About the Image Capture XML File	50
Chapter 5 - Using the Camera	55
About the Color Camera	56
Taking a Picture	56
Recording a Video	57
Saving Pictures and Videos to an SD Card	58
Chapter 6 - Using GPS	59
About the Integrated GPS on Your Computer	60
Using the GPSID Installed on the Computer	60
Improving GPS Performance on the Computer	62
Chapter 7 - Configuring the Computer	65
How to Configure the Computer	66
Using Intermec Settings On the Computer	66
Starting Intermec Settings	67
About the Structure of Intermec Settings	67
How to Navigate in Intermec Settings	71
Configuring Profile Settings With Intermec Settings	71
Restoring Default Settings	72
How to Hide Menu Items in Intermec Settings	72
Using Intermec Settings Remotely With SmartSystems Foundation	73
About Network Communications	73
About Wi-Fi (802.11b/g Radio) Communications	74
Enabling the Wi-Fi Radio With Intermec Settings	74
Enabling the Wi-Fi Radio With ScanNGo Bar Codes	75
Configuring Bluetooth Communications	76
Connecting to a Bluetooth Scanner	77
Connecting to a Bluetooth Printer	78
Connecting to a Bluetooth Audio Device	79
About USB Communications	79
Creating an ISP Connection	80
Creating a VPN Server Connection	81
About Wireless Security	82
How to Choose Between Microsoft and Funk Security	83
About Funk Security	83
About Microsoft Security	88
Loading a Certificate	92
Chapter 8 - Managing the Computer	95
How to Manage the Computer in Your Network	96
How to Manage the Computer Using SmartSystems	96
How to Manage the Computer Using Third Party Software	97
Developing and Installing Applications	98
Packaging Your Application	98
Choosing a Target Location	98
Installing Applications Using SmartSystems Foundation Console	99
Installing Applications Using Microsoft ActiveSync or Windows Mobile Device Center	99
Installing Applications Using a MicroSD Card	100
Launching Applications Automatically	100
Updating the System Software	101
Updating Multiple Computers Using SmartSystems Foundation Console	102
How to Send Image Updates Silently	103
Updating Individual Mobile Computers	104
Chapter 9 - Troubleshooting and Maintaining the Computer	105
Troubleshooting Your Mobile Computer	106
Troubleshooting the Wi-Fi Connection	106
Troubleshooting 802.1x Security	107
Checking 802.11 Network Status	108
Troubleshooting Data Capture	110
Troubleshooting Operating the Computer	111
Calling Product Support	112
Finding Your Configuration Number	113
Finding Your Operating System Version	113
Resetting the Computer	114
Warm Booting the Computer	114
Cold Booting the Computer	114
Clean Booting the Computer	115
Cleaning the Computer	116
Appendix A - Specifications and Default Settings	117
Physical and Environmental Specifications	118
CS40 Physical Dimensions	118
Environmental Specifications	118
Power and Electrical Specifications	118
Hardware	118
Operating System	119
Touch Screen Specifications	119
Standard Communications	119
Wireless LAN	119
Regulatory Approvals	119
Bar Code Symbologies	119
CS40 Micro-AB USB Connector Specifications	120
CS40 Docking Connector Specifications	120
EA11 Area Imager Minimum Reading Distances	121
EA11 Area Imager Typical Reading Distances	122
Default Configuration	123
Data Collection Settings	123
Communications	126
Device Settings	127
GPS Settings	129
Device Monitor Settings	129
Core Messaging Service Settings	130
Virtual Wedge Settings	130
Appendix B - Keypads and Keystrokes	131
Standard Characters	132
Appendix C - Imager Configuration Bar Codes	137
Basic Configuration Bar Codes	138
Imager Predefined Modes	138
Symbology Bar Codes	139
Index	143
Numerics	144
A	144
B	144
C	144
D	145
E	145
F	145
G	145
H	145
I	145
K	146
L	146
M	146
N	146
O	146
P	147
Q	147
R	147
S	147
T	148
U	148
V	148
W	148