Intermec CS40 CS40 Mobile Computer User's Manual - Page 111

Troubleshooting Operating the Computer

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Chapter 9 - Troubleshooting and Maintaining the Computer Problem Solution The scanner will not read the bar • Aim the scanner beam to cross entire code label. bar code label in one pass. Vary the scanning angle. • Check the quality of the bar code label. Scan a bar code label that you know will scan. Compare the two bar code labels to see if the bar code quality is too low. You may need to replace the label that you cannot scan. • Make sure the bar code symbology is enabled and configured correctly. Use Intermec Settings to check the symbologies. Expand Data Collection > Symbologies beneath devices listed (scanner, virtual wedge) to check and enable symbologies, then scan the bar code label again. • Make sure the computer application is expecting input from a bar code. You may need to type this information instead. Troubleshooting Operating the Computer Use this section to troubleshoot problems that may prevent you from being able to operate the computer. Problem You tap the screen and nothing happens. The computer appears to be locked up and you cannot enter data. Solution Align your screen. For help, see "Aligning the Screen" on page 23. • Press and hold the Power key for ten seconds to warm boot the computer. • Try reloading the firmware. For help, see "Updating the System Software" on page 89. • If the computer does not boot or reset, contact your Intermec representative for help. CS40 Mobile Computer User's Manual 99

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Chapter 9 — Troubleshooting and Maintaining the Computer
CS40 Mobile Computer User’s Manual
99
Troubleshooting Operating the Computer
Use this section to troubleshoot problems that may prevent you from
being able to operate the computer.
The scanner will not read the bar
code label.
•
Aim the scanner beam to cross entire
bar code label in one pass. Vary the
scanning angle.
•
Check the quality of the bar code label.
Scan a bar code label that you know
will scan. Compare the two bar code
labels to see if the bar code quality is
too low. You may need to replace the
label that you cannot scan.
•
Make sure the bar code symbology is
enabled and configured correctly. Use
Intermec Settings to check the
symbologies. Expand
Data Collection
>
Symbologies
beneath devices listed
(scanner, virtual wedge) to check and
enable symbologies, then scan the bar
code label again.
•
Make sure the computer application is
expecting input from a bar code. You
may need to type this information
instead.
Problem
Solution
Problem
Solution
You tap the screen and nothing
happens.
Align your screen. For help, see
“Aligning
the Screen” on page 23
.
The computer appears to be
locked up and you cannot enter
data.
•
Press and hold the
Power
key for ten
seconds to warm boot the computer.
•
Try reloading the firmware. For help,
see
“Updating the System Software”
on page 89
.
•
If the computer does not boot or reset,
contact your Intermec representative
for help.