Intermec CS40 CS40 Mobile Computer User's Manual - Page 113

Finding Your Configuration Number, Finding Your Operating System Version, Start > Internet Explorer

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Chapter 9 - Troubleshooting and Maintaining the Computer Before you can call Intermec Product Support, make sure you have the following information ready: • Configuration number • Serial number • Operating system version • SmartSystems Platform Bundle (SSPB) version • If you are using security, know the type (Funk or Microsoft) and the full set of parameters • Power management settings • If you are using terminal emulation (TE), know the version and protocol. If you are not using TE, know the language your custom application was written in and the tools you used to create it. You can find most of the information listed above in Intermec Settings. Consult your application developer for information on your custom application. Finding Your Configuration Number Use the following procedure to help you find the configuration number of your mobile computer. • Look at the label on the back of the computer. Finding Your Operating System Version Use the following procedure to help you find your mobile computer's OS version. 1 Tap Start > Internet Explorer. 2 Tap the Intermec logo. The Intermec page appears and displays the software build information. CS40 Mobile Computer User's Manual 101

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Chapter 9 — Troubleshooting and Maintaining the Computer
CS40 Mobile Computer User’s Manual
101
Before you can call Intermec Product Support, make sure you have the
following information ready:
•
Configuration number
•
Serial number
•
Operating system version
•
SmartSystems Platform Bundle (SSPB) version
•
If you are using security, know the type (Funk or Microsoft) and the
full set of parameters
•
Power management settings
•
If you are using terminal emulation (TE), know the version and
protocol. If you are not using TE, know the language your custom
application was written in and the tools you used to create it.
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on your
custom application.
Finding Your Configuration Number
Use the following procedure to help you find the configuration
number of your mobile computer.
•
Look at the label on the back of the computer.
Finding Your Operating System Version
Use the following procedure to help you find your mobile computer’s
OS version.
1
Tap
Start > Internet Explorer
.
2
Tap the
Intermec
logo. The Intermec page appears and displays
the software build information.