Intermec CS40 CS40 Mobile Computer User's Manual - Page 112

Calling Product Support - phone review

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Chapter 9 - Troubleshooting and Maintaining the Computer Problem Solution You press the Power key and nothing happens. The battery status LED indicates the following states: • If the battery status LED is a steady green, the battery is more than 95% charged and computer is on a charger. • If the battery status LED is blinking red, the battery is low. Charge the battery. • If the battery status LED is a steady red, the main battery is on charge. • If the battery status LED is orange, the computer is trying to charge and either the battery temperature is outside of the charging range, or the battery is defective. You cannot type a character on the keypad or you can only type uppercase or lowercase letters. You may have locked a modifier key on the keypad. Press the necessary key sequence to unlock the key. For help, see "About the Keypad" on page 11. The phone feature is not working. Before you can use the phone, you need to activate it. For help, see "Activating the UMTS Phone" on page 30. You installed Intermec Terminal Emulator (ITE) or the Intermec Client Pack (ICP), and now the phone does not work. By default, while ITE is running, the phone is disabled. You can enable the phone by modifying the Allow Phone Operations ITE setting in Intermec Settings. Calling Product Support If you cannot find the answer to your problem in "Troubleshooting Your Mobile Computer" on page 94, you can visit the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request technical support. If you still need help after visiting Knowledge Central, you may need to call Product Support. To talk to an Intermec Product Support representative, call: 1-800-755-5505 100 CS40 Mobile Computer User's Manual

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Chapter 9 — Troubleshooting and Maintaining the Computer
100
CS40 Mobile Computer User’s Manual
Calling Product Support
If you cannot find the answer to your problem in
“Troubleshooting
Your Mobile Computer” on page 94
, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com
to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support. To talk to an Intermec
Product Support representative, call:
1-800-755-5505
You press the
Power
key and
nothing happens.
The battery status LED indicates the
following states:
•
If the battery status LED is a steady
green, the battery is more than 95%
charged and computer is on a charger.
•
If the battery status LED is blinking
red, the battery is low. Charge the
battery.
•
If the battery status LED is a steady
red, the main battery is on charge.
•
If the battery status LED is orange, the
computer is trying to charge and either
the battery temperature is outside of
the charging range, or the battery is
defective.
You cannot type a character on
the keypad or you can only type
uppercase or lowercase letters.
You may have locked a modifier key on
the keypad. Press the necessary key
sequence to unlock the key. For help, see
“About the Keypad” on page 11
.
The phone feature is not working.
Before you can use the phone, you need to
activate it. For help, see
“Activating the
UMTS Phone” on page 30
.
You installed Intermec Terminal
Emulator (ITE) or the Intermec
Client Pack (ICP), and now the
phone does not work.
By default, while ITE is running, the
phone is disabled. You can enable the
phone by modifying the
Allow Phone
Operations
ITE setting in Intermec
Settings.
Problem
Solution