Intermec CS40 CS40 Mobile Computer User's Manual - Page 107

Troubleshooting 802.1x Security

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Chapter 9 - Troubleshooting and Maintaining the Computer Problem Solution A network connection icon appears The mobile computer may not be communicating with the in the toolbar, but then disappears. intended access point. Make sure the mobile computer network name matches the access point network name. Default network name is "INTERMEC." The access point may not be communicating with the server. Ensure the access point is turned on, properly configured, and has 802.1x security enabled. Troubleshooting 802.1x Security Use the following table to troubleshoot problems with your 802.1x security that will prevent you from connecting to your network, such as a missing WEP key value or an incorrect password. Problems With 802.1x Security Problem Solution The computer indicates it is not authenticated. Make sure that: • the User Name and Password parameters on the computer must match the user name and password on authentication server. You may need to reenter the password on both the computer and authentication server. • on your authentication server, the user and group are allowed and the group policy is allowed to log into the server. For help, see the documentation that shipped with your authentication server software. • the IP address and secret key for access point must match the IP address and secret key on the authentication server. You may need to reenter the IP address and secret key on both your access point and authentication server. • the authentication server software is running on the server PC. You receive a message saying "The Date and time are not saved when you perform a clean boot. server certificate has expired or your Reenter the date and time, and then save your changes. system date is incorrect" after you perform a clean boot on the computer. CS40 Mobile Computer User's Manual 95

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Chapter 9 — Troubleshooting and Maintaining the Computer
CS40 Mobile Computer User’s Manual
95
Troubleshooting 802.1x Security
Use the following table to troubleshoot problems with your 802.1x
security that will prevent you from connecting to your network, such
as a missing WEP key value or an incorrect password.
Problems With 802.1x Security
A network connection icon appears
in the toolbar, but then disappears.
The mobile computer may not be communicating with the
intended access point. Make sure the mobile computer
network name matches the access point network name.
Default network name is “INTERMEC.”
The access point may not be communicating with the server.
Ensure the access point is turned on, properly configured,
and has 802.1x security enabled.
Problem
Solution
Problem
Solution
The computer indicates it is not
authenticated.
Make sure that:
•
the User Name and Password parameters on the computer
must match the user name and password on
authentication server. You may need to reenter the
password on both the computer and authentication
server.
•
on your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped with
your authentication server software.
•
the IP address and secret key for access point must match
the IP address and secret key on the authentication server.
You may need to reenter the IP address and secret key on
both your access point and authentication server.
•
the authentication server software is running on the server
PC.
You receive a message saying “The
server certificate has expired or your
system date is incorrect” after you
perform a clean boot on the
computer.
Date and time are not saved when you perform a clean boot.
Reenter the date and time, and then save your changes.